We ordered a table in September and was told it was in stock in the warehouse so should get delivery quickly. Turned out none in stock, even though the stock could be seen when we ordered, so delivery date then got changed to a few weeks then further delays as issues with quality control and finally received table end of November. The table delivered was completely broken inside with screws and ball bearings dropping out of it. This was then replaced with a new table beginning of December.
We were then offered compensation of a gift card to be spent at Heals or half the value if we wanted to be paid compensation. Win win for Heals for poor service if you take the gift card.
I always believed Heals were one of those companies that sold good quality products and gave good customer service but following this I would not recommend anyone to use them.