Tina L

We had a metal pedestrian gate fitted last month. It looks really smart in the grey colour which matches our previously installed composite fencing which was also installed by Next Generation. We chose them again because of the great communication and clean and tidy way they work. Keeping you informed on installation. The quality is really good

The engineer arrived within the time stated & the installation was done within the time stated. Polite engineer & helpful

Had a parcel delivered from shein we never ordered, never bought anything from them ever. Looked online about this kind of issue & it's a brushing scam. Contacted shein who directed me to sheen uk who basically don't want to get involved & said I could contact the courier. I've now contacted them (relay) but I don't hold much hope, so any scammers are given the green light to hide behind shein. Disgusting

Contact between Next Generation and ourselves has been brilliant.
Before starting the project we had a guy come to do a site survey to check everything was good to start.
Afterwards checking we are happy with the installation, I found them to be very professional & everything was very well planned & ran smoothly. I would definitely recommend them to family and friends. If we need any other projects in the future I would not hesitate to use them again.
Every member of staff we've been in contact with are very helpful & pleasant to talk to.

My breakdown company contacted Red House to assist me, first time I've seen this company & I must say they where brilliant. Kept me informed when they would be with me, took only 30 mins to get to me, there was a text to track where the truck was which was great & the guy who cane to assist was really good, chatty and pleasant, he showed me what he would be checking (battery) got me started in no time. Gave me advice what to have checked. Paperwork sorted & I could get in with the place I needed to be. Being a bank holiday I was expecting a long wait but 30 mins was amazing response. Great breakdown company who I would definitely recommend.

The lady who was working there told me of an extra discount which was nice.
The only thing I have problems with is contacting pavers online. I've tried to add details for my account but there's a problem, I've emailed about it but no reply which is a pity as its making me less interested in dealing with the company. It would have been 5 stars if the online side of the company was up to the standard of the shop I visited

Delivered on time, Gurpreet and Ajay where very helpful and considerate

Great contact from start to finish, able to pick up the item we needed from a local store. Their customer service us excellent, I will definitely use them again.

Eventually sent me the final bill & I paid the same day, since then I recieved an email at 3.08 this morning saying if I don't pay on time there will be charges, I've emailed back to state I HAVE paid on the date the bill came which was yesterday, which was 12/11/24. The bill is dated 6/11/24. It says please pay by 20/11/24. Then to add to the insult I've had a text message today 13/11/24 just after midday to say the bill has been sent and I can set up a payment plan. Absolutely useless company.
Fortunately I'm not in a position to feel pressured by this company but there are plenty of vunerable people out there who are.
Don't reply telling me to use social media to contact you. I won't be doing it, I'm here to warn others.
Scottish power sort your company out.

After having problems with our dashcam I was really pleased with the response and help to get it up and running again. In a world where customer services seem to have taken a back seat and its increasingly difficult to get help. I was happy with the contact and help given, thank you Nextbase

Moved into a property and want to change supplier, I've given readings when we moved in (photos to prove)
My new supplier has contacted me & told me all being well I'm with them from the 9th Oct. I recieved texts from Scottish power to say start up a direct debit, I rang and said no. They told me I would get a paper bill. Then text to say sorry we are leaving, then today start up a direct debit! No! Just send me my final bill! You've had the readings from the start and from when I was told sorry we are leaving & to send in readings. Just get on with the job, I've not changed my mind, getting through is like pulling teeth, I was given a number by sales to ring to check the account & what is happening, it didn't work!

Bought a nextbase 522 dashcam in 2022 and I'm very disappointed at the price we've paid the dashcam has now stopped working, we are getting a blue screen with nextbase logo and it making a continuous noise when you start the car, I've had to take it off the mount. Expensive item to have bought and uts stopped working in less than 2 years, we had the cam fitted by nextbase many weeks after we bought it as our installation was cancelled by nextbase so basically bought the item and it sat for weeks waiting to be installed. I've wrote before about outer disappointment with the sticky pad which dropped off the window in warm weather and the dashcam overheating in warm weather. Definitely wouldn't recommend anyone to buy one

All I can say is its like a breath of fresh air to know we are on track to be signed back up with octopus after moving house. Today I set up for the transfer over & it's the first time I've ever moved from a property. The person I spoke to was absolutely fantastic, he talked me through the stage & gave me the price tarrif options. He was very helpful throughout the call. In a world now where its very difficult to contact customer services in general I found Octopus up there with the elite companies! Very well done Octopus, the guy I spoke to gave the impression he was interested in his job & we had a brief chat about this.

We bought the 522GW a year ago with the fitting service, it took numerous emails to sort the fitting as the third party company who fit them kept cancelling the fitting, eventually after emailing to say i wanted to return the cam for a full refund, it was fitted, so we are talking june time it was fitted and in that time 2 sticker mounts later and the dashcam keeps falling off the windscreen. Putting it personally down to heat, the first started to peel off in the heat last year. Second sticker after one warm day a few week ago. (This sticker was fit around October last year) I called nextbase to see what could be done. No stickers available and was told to keep checking the website, so I've got a dashcam which I can't use.
I asked about a suction mount and was told I could order one but at my expense. There are many disappointed reviews about the stickers peeling off so this isn't a satisfactory way to attach the cam, surely the suction mounts should be sent as replacement.
Another issue is if it is warm weather the cam overheats and then the card needs to come out to be reformatted. To say to take the cam from the magnetic holder is a one handed operation is incorrect, the magnet is far too strong and you need to use nmboth hands which I think adds to the strain on the sticker mount.
I really wish I'd gone with another brand of dashcam.

Great quality mats, fast delivery and after sales service to be proud of. I was emailed to ask if I was happy with my purchase, I said I was very happy, just a little item I wanted to mention was the clip had been caught under the logo and had unclipped, I thought the clip might be damaged and they said not a problem. They mailed me more clips within the week. So 10 out of 10 for service. To be asked afterwards is a bonus I think and the speed of delivery was spot on. I've recommended to my family and friends to buy from them. You certainly don't get this kind if service very often. I will definitely buy from them again. I asked them to pass on my gratitude to all their staff.

The shop was actually very messy with stock on the floor, items on shelves but no prices there, we found a recycling bin which the box was open, we took it out to see how big the bins inside were and noticed it was broken. After searching the store we finally found someone to ask, we found out the bin needed to be taken off sale. He did manage to get us another from the warehouse. We took it to the tills but it wouldn't scan, a Dunelm product, so they had to write on the receipt what the item was if we found a fault when we got home