SHEIN Arvostelua 

Bought a bunch of sticky notes, and while they looked the same as the picture, they don't stick at all!

impact sur la peaux avec les vetements ainsi que Temu..supprimer shein

shein has become expensive but i still prefer to shop with them, however they always choose evri to deliver my stuff and they always have some sort of issue getting the parcel to me. need better delivery companies

SHEIN is easy to use and you get some great items at great price. Very happy and will continue to use.

I thought Shein were good until my parcel was stolen. I have pictures from logistics of my closed front door and parcel on my gate. After being on messenger and website for ages, they kept sending me the same message to send proof. How can I send proof of a stolen parcel. Will shop with Temu from now on.

Shein is the worst company ever for delivering items they sometimes can take up to nearly a month then you have to reorder and wait all over again.as the sizes are never right.. Definitely won't use again.. Disappointed

Shame on you Shein for ruining my son's birthday present iam usually happy with them.Not this time I used a four pay app to place my order and they wanted me to send verification it was me after many attempts they canceled it because I couldn't send them the right documents even after calling to find out what they needed nothing was satisfied to them but yet no one could tell me exactly what to send.very disappointed snd unsatisfactory customer service.

Liars , Thieves , Scam! Sat away . in league with relay and deliberately pretend to ship and steal items and expect you to just give up - no customer support - all useless and don't care at all- shouldn't be legally allowed to trade. worst company ever . Edit : theres no point giving you more info - ive had over a hundred chats with you guys and you never say anything different - just say more lies and refuse to help - don’t pretend you care now on here to save face - awful awful people

Did not receive my package was left on doorstep when not home and was not there when I returned from work. Shein customwe service very unhelpful and basically said I had to submit evidence of not receiving package and just kept getting submit evidence request sent, swear customer service is a bot as not listening to what I was saying. So £50 down as literally no customer service! Avoid

I ordered items, kept most of them but returned a couple of them including an umbrella which didn’t work and wasn’t fit for purpose, they said they cannot refund it as didn’t match description yet I sent pictures and placed in the bag with the other return. Also be aware when buying cosmetics this is China so they have to mandatory test on innocent animals which is cruel and for no reason

Once again despite supplying shein with proof that i have not received my refund as they requested they still have NOT refunded £31.25 which they have owed me since July! Be very careful using shein. I am seeking advice on what I can do to get the money they owe me back!! I did like their products but I can no longer trust shein. It is only a small amount that they owe me but if they keep all their customers refunds it will be a large amount. DO NOT TRUST SHEIN!! Once again shein say they have sent a reply which they have NOT!!

Worst customer service ever and even more terrible refund process. Have spent hours to explain plain simple issue. Still not there. People at CS are either actually dumb or pretend to be dumb to get away with not doing the right thing. Have tried to explain 15 times they just don’t get it and keep coming back with same response. No chat history being looked at just asking same question again and again……….

Absolutely shocked at what I received. I ordered a white lady vase which arrived, 4 steel signs which arrived, and a large vintage vase in black which didn't arrive, because I was sent 4 tiny clear plastic dots instead which I can't actually believe???

My PayPal receipt clearly shows a large vintage vase. How on earth can they get it so wrong and scam people. Passed over to PayPal to sort. I won't ever order again!!!

Stay clear! Received my order with missing items and waiting for 5 weeks to receive an update, and kept being told "nothing was missing from my parcel". No offer to send the missing items as a replacement or refund. So so bad!

Not a company to be trusted. I bought 3 pairs of shorts, they came in 2 separate packages. They were all slightly too large so I asked to return them. They said to return them together but then refused to pay back for one of the shorts because they didn't recognise it as part of the order and said I couldn't respond to their message. They clearly have the returned shorts yet will not refund. I will never be using them again.

I have been with Shein for a few years and l am very happy with them the clothes,products,shoes,furniture are good stuff 🙂

Cuidado con comprar aquí. Me han cobrado un pedido y el transportista iMile ha perdido el paquete en Málaga (Seguimiento 6081726424659). Su soporte me prometió el reembolso tras pasar el plazo límite del 1 de septiembre, pero ahora han borrado el pedido de mi lista en la app para que el robot me bloquee y no pueda reclamar. El repartidor admite por WhatsApp que está extraviado y SHEIN se desentiende. Una estafa, procedo a denunciar el cargo en mi banco hoy mismo.

How am I being charged £19.67 for a refund that is stated as free to return ??
Then told I sent a defective item back which cost £18 ? Still make no sense as more than item which was not defected
Asked for photo of deceive item there is a slight Mark on heel of show clearly can be wiped off as looks like it from bag or packaging shows heel bottom never been outside but they charging me £19.67 awaiting a manager but no hope

Update- manager resolved did suggest gesture of goodwill but when I never caused the defect I don’t see this as a gesture of goodwill but grateful they have resolved

I was apprehensive at first about buying anything from Shein but I can honestly say they deserve the five stars🌟🌟🌟🌟🌟! They deliver very quickly, inform me of when my goods are shipped, email me the delivery day/time. I have had great bargains and the choice is amazing!! I recommend them A++++++

FINAL UPDATE (Friday): Your customer service is an absolute disgrace. I have been dragged through a broken chatbot loop for days, hung up on by your UK phone line agents who lied and claimed you had no supervisors, and now your departments are completely contradicting each other. Your PR team replies here claiming you are fixing things in my 'Service Records', while your senior email team sends an email permanently banning my account.To make matters worse, you completely ignored my explicit instructions. I told you repeatedly that I did NOT want a wallet refund because my order is extremely urgent and I needed to use that £80 balance directly at checkout. Instead of manually whitelisting a legitimate customer and fixing your algorithm's mistake, you took the lazy way out, banned me permanently, and forced an unwanted refund back to my card that will now take days to clear.You only initiated this refund because you got caught publicly withholding £80 of my personal funds. Your automated system is broken and your staff are incompetent.