ScottishPower Arvostelua 

Dreadful service! I’m still waiting for my gas meter to be mended, this is my third year of not being able to give an accurate reading. Even though I have contacted them explaining the situation, I keep getting asked for a reading 😡

No problem with service

You can keep a check on your bills on your power saving staff are always polite and try to be helpful if you have a problem

Have had a good experience using the App. It's good to be able to check usuage whilst away from home.

There was no messing around straight forward and easy to understand

Helpful advisor who gave the best & relevant information available at the time of the call

The agent who helped me was named Sinesipho, she was really nice and helpful, I suffer with severe anxiety especially over the phone, she made me feel relaxed and able to talk, she offered me help and advice without making me feel bad and she was able to help me through a situation that I found very difficult and stressful, it’s agents like her that made me feel like a valued customer and make me glad to be a Scottish power customer

Made a request for a refund through my app, not a great with IT however found this process, as a senior customer, straight forward and easy.

I like Scottish power, good customer service, seem to help with problems OK on phone or on line

Great service and great customer service. From the staff over the phone to the laid out step by step explanations on the app. Brilliant much better than british gas!

Very bad customer service and they take money from your account when they see you have saved enough money in your account and bring unexplained bills. They took almost 500 pounds for gas and electricity for August only when the heating was not on and the kids are on holiday, after contacting them they said I used it i explained to them and asked them to send an engineer they refused and I never got my money back.

Received notification that electricity account had been closed - news to me. Someone somewhere had pressed a wrong key.
However when I phoned to find out what had happened it was corrected straight away, closed account was reinstated.

Topping up on app is simple, straightforward.

Pleasant young man tried too help me with my query

I think you should send your customers a card which we can use it to buy the energy instead of sending us letter.

All it’s going well for the most part

Fast and easy

The person l spoke to was most helpful but l cannot say the same for the company that install the smart meters. I have had at least four men attempting to allow your base to read my meter but l still have to WhatsApp my readings. I have had three ‘no shows’ when an appointment has been arranged. At present my gas meter doesn’t show any numbers.