Very bad customer service and they take…
Very bad customer service and they take money from your account when they see you have saved enough money in your account and bring unexplained bills. They took almost 500 pounds for gas and electricity for August only when the heating was not on and the kids are on holiday, after contacting them they said I used it i explained to them and asked them to send an engineer they refused and I never got my money back.
Vastaus yritykseltä ScottishPower
Hello Sofia,
We are truly sorry to hear about your experience and the unexpected charges you've encountered. We understand how frustrating it must be to receive such a high bill, especially when you believe your usage was minimal. We acknowledge that our service has fallen short in resolving this for you. One of our team will be in touch soon as we have escalated your complaint internally.
Best wishes,
Jodie