Flatio.com Opiniones 

Respuesta de Flatio.com

26 jun 2026

Hello Leticia,

We are truly sorry to hear about your negative experience and we fully understand your frustration.

Flatio is an online platform connecting guests and hosts. All communication and payments should always be made through our secure platform. In this case, unfortunately, no booking was created through Flatio and the payment was made outside of our platform, as we have not received any transaction from you.

Please note that we carefully verify our hosts and review their listings in order to keep our platform safe and reliable.

You can also check Flatio’s official bank accounts on our contact page to make sure that the account you are sending money to is genuinely held by Flatio: https://www.flatio.com/page/contact.

Based on the information you provided, it seems that you have been targeted by individuals impersonating Flatio. We are aware of these scams and have published information to help warn potential guests: https://www.flatio.com/blog/beware-of-rental-scams-potential-tenants-targeted-by-a-fake-flatio-representative-on-facebook.

We understand how difficult and stressful this situation must be, and we sincerely hope you are able to recover your funds.

If you need any further assistance, please contact us at support@flatio.com. If the police contact us regarding this matter, we are fully prepared to provide any assistance or information they may request.

All the best,
Flatio team

Respuesta de Flatio.com

15 jun 2026

Hello CrisBi,

We are very sorry to hear about your negative experience and fully understand your frustration. Please be assured that the process you described does not reflect how Flatio operates.

Flatio is an online platform that connects guests with hosts. All communication and transactions should always take place through our secure platform. In this case, your payment was made outside of Flatio, as we have not received any transaction from you.

Please note that in order to maintain the safety and reliability of our platform, we verify our hosts and review their listings carefully.

You can also verify Flatio’s official bank accounts on our contact page to ensure that the bank account you are sending money to is indeed held by Flatio: https://www.flatio.com/page/contact.

Based on the information provided, it appears that you have been targeted by individuals impersonating Flatio. We are aware of such scams and have published information to warn potential guests: https://www.flatio.com/blog/beware-of-rental-scams-potential-tenants-targeted-by-a-fake-flatio-representative-on-facebook

We understand how difficult and stressful this situation must be, and we sincerely hope that you are able to recover your funds.

If you need any further assistance, please feel free to contact us at support@flatio.com. Should the police contact us in relation to this matter, we are fully prepared to provide them with any assistance or information they may request.

All the best,
Flatio team

Respuesta de Flatio.com

7 may 2026

Hello Leydi,

We’re very sorry to hear about this situation. We understand how upsetting and worrying it must be.

Based on what you described, it seems very likely that you were targeted by a fraudulent third-party website or by someone falsely pretending to represent Flatio. Unfortunately, scammers sometimes misuse the names of trusted companies in order to persuade people to make payments outside the official platform.

For rent payments, Flatio shares its official bank details on the contact page:
https://www.flatio.com/page/contact. Please note that Flatio did not receive any payment from you which means it was most likely sent to some third-party bank account not connected to Flatio.

For your safety, the official Flatio booking process always takes place only through www.flatio.com as follows:
• create an account and stay logged in on www.flatio.com
• communicate with the host only via Flatio messages
• make the booking directly from the property listing
• complete the process in your Flatio profile by uploading your ID, signing the lease agreement, and paying securely through the platform.

There is no part of the official booking process that would take place outside Flatio. Hosts are not allowed to send external payment links or request payments outside the platform before the contract is finalized. If you were asked to pay through another website, link, bank account, or communication channel, it was most likely a scam carried out by someone outside Flatio.

You can find more information about known scam attempts here:
https://www.flatio.com/blog/beware-of-rental-scams-potential-tenants-targeted-by-a-fake-flatio-representative-on-facebook

Since the payment has already been sent, we recommend to contact your bank as soon as possible and ask whether they can help block, trace, or recover the transfer. We also suggest reporting the case to your local authorities.

If you would like us to look into the case further, please contact us at support@flatio.com and send us all relevant details, including the website, payment instructions, invoice, bank account number, and any communication you received.

All the best,
Flatio team

Respuesta de Flatio.com

13 abr 2026

Hello,

we’re very sorry to hear about your experience and understand how concerning this situation must be.

Based on the information you shared, it appears that you have encountered a fraudulent third-party website or someone impersonating Flatio. Unfortunately, scammers sometimes misuse trusted brand names to deceive users outside of the official platform.

Please note that "Flatio S.A." does not exist as a company. Our official company name is Flatio, s.r.o., and we are a Czech-based company. In addition, please be aware that a bank account under the name “Flatio S.A.” is not ours. You can verify our company details and official bank account details here: https://www.flatio.com/page/contact.

For your safety, please note that the booking process on Flatio always works as follows:
- register and stay logged in on www.flatio.com
- communicate with the host exclusively through Flatio messages
- make a booking directly from the listing
- complete the booking in your profile by uploading your ID, signing the lease, and paying securely through the platform

There is no step in this process that takes place outside of Flatio. Hosts are not allowed to send external links or request payments outside the platform before the contract is finalized. If you were asked to complete the booking or payment via a different website or link, it was most likely a scam.

We strongly recommend ensuring that all bookings and payments are made only through your profile on www.flatio.com.

You can find more information about known scam attempts here:
https://www.flatio.com/blog/beware-of-rental-scams-potential-tenants-targeted-by-a-fake-flatio-representative-on-facebook.

Since you have already sent the payment, we recommend contacting your bank immediately, as they are the only ones who may be able to assist with recovering the funds. It is also important to report the case to your local authorities, as you are planning to do.

If you would like us to review your case in more detail, please contact us at support@flatio.com and share all relevant information.

All the best,
Flatio team

Respuesta de Flatio.com

18 mar 2026

Hello Carlos,

Thank you for your honest feedback. We’re very sorry to hear about your experience. We completely understand how frustrating it must be to have multiple booking requests rejected.

This is definitely not the standard we aim for at Flatio. Unfortunately, we are aware that some hosts do not approve booking requests as consistently or reliably as they should, and we are actively working on improving this to ensure a smoother and more reliable experience for our guests.

We would also like to address your concern regarding personal data. We take data protection and GDPR very seriously, and all personal data is handled securely and strictly in line with applicable regulations.

If you still need assistance with finding a suitable stay, please feel free to reach out to us at support@flatio.com. Our team will be happy to help you find available options and guide you through the booking process.

Wishing you all the best,

Flatio team

Respuesta de Flatio.com

Actualizada el 12 nov 2025

Hello Jesús,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations.

Please rest assured that we did our best to resolve the situation as quickly as possible, understanding both its seriousness and urgency. Unfortunately, we were unable to activate our Move-in Guarantee for your booking, as it did not meet the conditions that allow us to terminate a contract without the host’s consent and provide an alternative accommodation.
This service applies only in cases where:
• the accommodation provided is not the one booked through our platform,
• there are serious hygiene issues (such as mold or pest infestation), or
• the host fails to accommodate the guest.

Since the issues you reported did not fall under these categories and there were no circumstances causing the property being uninhabitable, we had to contact your host directly to discuss an early termination of the contract. We understand this was not the resolution you had hoped for, and we sincerely apologize for the inconvenience caused.

We have also shared your feedback with the host and asked them to update the listing description to prevent any misunderstandings.

We’re glad to hear that you have successfully received your refund. Should you need any assistance in the future, please don’t hesitate to contact us at support@flatio.com.

All the best,
Flatio Team

Respuesta de Flatio.com

24 ago 2023

Hola María, nos entristece saber que no estás satisfecha con nuestra atención al cliente. Entendemos que el correo electrónico es un canal de comunicación principal que satisface las necesidades de nuestros clientes (flexibilidad horaria, posibilidad de adjuntar archivos, hilos de conversación, diferentes zonas horarias, etc.). No obstante, todos los propietarios recién incorporados pueden programar fácilmente una llamada con nuestro especialista para hablar de nuestro servicio en detalle. Por favor, si no ha recibido el correo electrónico con el enlace para programar una llamada, ¿podría comprobar su carpeta de correo no deseado?

En nuestro sistema, veo que mis compañeros intentaron llamar al número asociado a su perfil los días 17, 18 de agosto y hoy. Por favor, no dude en volver a llamar si la hora de las llamadas entrantes no se ajustaba a su agenda. Mis compañeros intentarán ponerse en contacto con usted de nuevo en los próximos días.

Respuesta de Flatio.com

19 jul 2022

Hello Mario,

It's a shame our cancellation policy didn't work for you at this time. These guidelines may not be perfect for everyone but we're sure you can appreciate they have been set up to protect both our landlords and our tenants.

In regards to the cancellation of your account, we can see that one of our support team members contacted you within 12 hours and this issue has now been resolved.

As always, we will take your feedback into account and hope you come back to try Flatio soon.

Thanks,
The Flatio Team