Traded in my iPhone 13 mini for an iPhone 14, a wonderfully seamless transaction with a refund for my 13 landing in my bank just a couple of days or so after cloning the 13 to the 14 and returning the former to iOutlet. Also less expensive than more popular reconditioned iPhone companies!!

Great customer service

Great trade in and friendly service

Everything was perfect from the prompt delivery to the condition of the ipad was brilliant. I would recommend anybody to use this company. Best in the business.

Always great deals, great service and quick delivery from iOutlet. I have purchased iPad and an iPhone from here previously and have never had a problem with any of my purchases. Will definitely keep recommending to friends and family and also make future purchases.

I purchased a iPhone 13 from iOutlet that I have to return. Apple states that the battery is not a genuine part and also it keeps turning off even when it has high battery power.
I researched on trustpilot and because of the iOutlet reviews I purchased, but now very disappointed. It’s just so inconvenient as my old phone is broken, so it will effect me greatly while I have to wait for a refund.

Fair, honest and response with great value and customer service

First class service, great quality and excellent price.

Excellent Service! Keep up the great work guys!

Delivered on time, despite being grade B looking like new, will be doing business again when needed.
Thank you ioutlet.

Very officially good at what they do.
Always satisfied. Nothing too much trouble to them,

So far so good great condition I'll buy again off the outlet my rating I give 5 ⭐⭐⭐⭐⭐ great company better than CEX definitely

I ordered two iPhone 14s over a week ago for my twins birthdays. It says in website next day delivery. After 5 days I still had nothing so I called them and they said they have staff illness so they’re delayed. They said it would be posted on Friday. It wasn’t. Then on Saturday, it wasn’t. And then they promised it would be dispatched today for next day delivery as it’s my son’s birthdays tomorrow. And guess what - still nothing and now they’re ignoring my emails. DO NOT BUY FROM THIS SUPPLIER. Many other more reliable second suppliers out there.

4th phone my husband and me have had from I outlet. They have all been as described and delivered in a timely manner.

Fantastic service, quoted a price and received payment within 2 days of parcel being posted. Highly recommended.

Great service. Very helpful when I contacted them, because I had not put my complete address on form. Parcel still arrived within the time frame.

Purchased an iPhone - arrived quickly with no hassle.
Sold an iPhone - easy to send, offered a good price, no haggling or reduction when received, money paid within hours of confirmation. Would not hesitate to sell or buy again. So refreshing from other companies that offer the world and then drop the price and take weeks to pay.

Edit: This was originally a one-star review. After reading it, Ollie, the Customer Service Director, took the time to call me personally. He had already been very helpful over the phone, but following my review he wanted to better understand what had gone wrong. He has since investigated the issues thoroughly & genuinely tried to put things right.

Because of the care, professionalism & time he has invested in resolving the situation, I've updated my review to three stars. While the original issues shouldn't have happened, it's clear that Ollie truly cares about making a difference & improving the customer experience.

ORIGINAL: I chose iOutlet because I wanted to support a local business when purchasing a refurbished iPhone 14 for my daughter's birthday. I have twins & for their birthday one wanted an Apple Watch while the other wanted an iPhone. As we were buying second-hand, I was keen to shop locally where possible. Although iOutlet didn't have the watch we wanted, they did have the iPhone, so I placed my order well in advance of the birthday.

Five days after ordering, with plenty of time remaining, I called to check that everything was on track. I was assured the phone would arrive by Friday at the latest, well before my daughter's birthday on Sunday.

When the phone still hadn't arrived by 3pm on Friday, I called again. On this occasion, I was told that the phone had not even been dispatched. This was extremely disappointing, particularly as I had proactively checked earlier in the week & had been given incorrect information. I was then told it would be sent via Royal Mail's guaranteed next-day delivery.

By 12:45pm on Saturday, with the store due to close at 1pm & still no phone, I called once more. I was informed that Royal Mail had attempted delivery, despite there being no delivery card or notification. I explained that another identical device was showing as available in store & asked whether someone could remain after closing for a few minutes so my husband could collect it. I am grateful to the member of staff who eventually agreed to stay behind for 15 minutes to help us, but this was only after a difficult conversation. At no stage did anyone offer a proactive solution or attempt to put matters right.

My husband made an unexpected journey to the store, where we paid for a second handset simply so that both of our daughters would have their presents on the day. It was an expense & inconvenience that should never have been necessary. Unfortunately, this replacement phone was also missing the screen protector that we had ordered.

The original phone arrived the day after my daughter's birthday, meaning we then had to return to the store once again to process the return. We were kept waiting because the shop was unattended, followed by a further delay while staff investigated the situation. Throughout this process, I felt there was a defensive attitude rather than a genuine acknowledgement of the mistakes that had been made or an apology.

After returning the phone, I received an email confirming that my refund would be processed within two days. However, eight days later, at the end of the month when the money was needed, the refund had still not been received. I called again & was told there was a "freeze" on the refund. The member of staff could not explain why this had happened & simply removed the freeze, advising that I would need to wait a few more days. When I explained this was unacceptable, I was told I would either have to wait or contact my bank because it "wasn't their issue." When I asked whether refunds were routinely checked to ensure they had been completed, I was told that they had hundreds of customers & therefore clearly did not. I eventually received my refund ten days after returning the phone.

I was offered £20 compensation, which did not come close to reflecting the time, stress and additional costs involved. Between the repeated phone calls, two unnecessary journeys to the store, fuel costs, time spent waiting & the uncertainty surrounding both the delivery & refund, the overall experience was extremely disappointing.

What is most frustrating is that this entire situation was avoidable. I ordered well in advance, I contacted the company while there was still plenty of time to resolve any issues, and had someone simply checked the order when I first called, it would have become apparent that it had never been dispatched. The phone would not have arrived in time for my daughter's birthday without us purchasing a second device.

In contrast, purchasing my other daughter's Apple Watch from another retailer was straightforward and completely stress-free.

I hoped for a positive experience, but poor communication & handling mean I can't recommend iOutlet.

I recently bought a refurbished iPad online very satisfied with my purchase. The device arrived well-packaged and looked almost brand new, It works perfectly the battery life is excellent, great value for the money

Very disappointed. Did not acknowledge my email detailing fault in controller. . I called their office and was told a replacement would be sent. It wasn’t. Had to buy replacement controller elsewhere.

Update and improved score. Great call and refund issued. Thank you.