I live in kilkenny. Most times my post is delivered through my letterbox. My last number of deliveries were just dropped on the doormat. These were important documents.Complaints to the post delivery... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Horrible experience — my parcel is lost, states as delivered but nowhere to be found. Reached out to the so called customer service, was advised they allegedly emailed someone. I asked for the case nu... Se mere
Virksomheden har svaret
When I moved house i needed to purchase a new delivery postbox. I contacted An Post many times before finally getting the issue resolved by the very helpful Erica Herdman. Erica always replied to... Se mere
Virksomheden har svaret
I placed an order from the UK at the end of June. Although my custom charges were extremely high (€27 for just paper cards!) I paid this amount and the An Post delivery charge on the 12th of July. But... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
An Post is the state-owned provider of postal services in the Republic of Ireland.
Kontaktoplysninger
O'Connell Street Lower, Dublin 1, Irland
- www.anpost.com
2,2
Under middel
3 t anmeldelser
Ingen nylige anmeldelsesinvitationer
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Besvarelse fra An Post
Thank you for your positive review. We're delighted to hear that you found the application process easy and straightforward to complete.
We appreciate you taking the time to share your experience and your feedback is very much valued.
Custom Charges...
I placed an order from the UK at the end of June. Although my custom charges were extremely high (€27 for just paper cards!) I paid this amount and the An Post delivery charge on the 12th of July. But now my parcel can not be located and An Post are refusing to reimburse my custom charges or even the An Post Delivery Fee. They are holding money for a service they have not provided. According to them I have to apply through the company to issue an enquiry.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Copilot said: Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you have experienced with your item and understand your frustration, particularly after paying customs charges and delivery fees.
Please note that customs charges are applied by Revenue and, once paid, are not retained by An Post. In relation to your item, we understand that an enquiry must be raised by the sender with their postal operator, as they hold the contract for the delivery service and can initiate the appropriate investigation process.
We appreciate that this is not the outcome you were hoping for and apologise for the inconvenience caused. If you require any further assistance from our Customer Services team, please let us know and we will be happy to help where possible.
An post have consistently delivered my…
Ye put my post in others homes ye have not given me the final response as required An post have consistently delivered my post on 3 different occasions from last november,where they have written there signature on my post and marked it as delivered,they delivered an item to someone else that is mine last week,i had to ring them about this,today i got a text from my bank to activate my card that was sent,i have not recieved my card and when i rang and spoke to frank in custumer care,his words were,its not my property until it is in my possesion,i then said how can it be in my possesion if its delivered to a wrong address and he was so arrogant,i also have recieved post for other people with sensitive information including bank cards and medical cards. And an post no longer use an email address,they do not reply on whatsapp and do not reply on messanger unless you comment on there facebook site and its a disgrace, for anyone here that has complained and not recieved a response or resolution after between 10 to 30 days you can then ring comreg who will help and assist you follow up a complaint
5. november 2025
Uopfordret anmeldelse
Besvarelse fra An Post
Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you have experienced with your mail deliveries and the concerns this has caused.
Having reviewed your case, we can see that a complaint was received and logged on 15/07, and an investigation is currently ongoing. We appreciate that this matter is important to you, particularly given the nature of the items involved, and we are working to establish the full circumstances.
We understand how frustrating it can be when expected mail does not arrive as anticipated, and we apologise for the inconvenience caused.
If you require any further assistance or would like to provide additional information that may support the investigation, please let us know and we will be happy to assist.
I was meant to receive my package today…
I was meant to receive my package today and they sent it to the wrong place I am very disappointed, now they are saying it is going to take an extra 5 days on top of the date it was meant to come extremely mad because I am going away and needed that package. Very unreliable
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Hi,
Thank you for taking the time to leave a review. We are very sorry to hear that your delivery was not made to the correct location and understand how frustrating this is, particularly when you were relying on the item before going away.
We appreciate the disappointment caused by the delay and the inconvenience this has created. We would like to look into this further for you. Please reply to our request for further information with your tracking details so that we can review what happened and provide an update.
Package not collected
I’ve booked 3 separate collections for an Oxfam donation bag. All specified a date the package would be collected so I could make sure I’m at home to give the parcel to the driver. No one came to collect the package on any of the dates. I contacted customer service but they were no help. The first time Pamela said she would contact my local depot for me then she just ended the chat. The second time I was told “your local delivery office is busy give it to the end of the week” it’s been 2 weeks and I’m still waiting on the collection.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Hi Lar,
We're sorry to hear about your experience and understand how frustrating it must have been to arrange your schedule around three separate collection dates, only for the collection not to take place.
We are also disappointed to hear that your follow-up contacts with Customer Services did not provide the assistance or updates you expected. We appreciate the time you have taken to highlight these concerns.
We would like the opportunity to review this matter further. Please reply to our request for additional information through our support channels so that we can investigate what happened with the collection requests and seek an update for you.
Quick and easy
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that you found the service quick and easy. Providing a simple and efficient experience for our customers is something we continuously strive for, so it's great to know we met your expectations on this occasion.
Thank you for choosing An Post.
Besvarelse fra An Post
Copilot said: Hi,
Thank you for your kind review. We're delighted to hear that you found the service smooth and convenient. We really appreciate you taking the time to share your feedback and look forward to serving you again in the future.
Horrible experience
Horrible experience — my parcel is lost, states as delivered but nowhere to be found. Reached out to the so called customer service, was advised they allegedly emailed someone. I asked for the case number as many times an post did not get back to me as promised on other occasions. The agent simply closed the chat without confirming whether I needed more help or information. Brusque, unprofessional, unhelpful, couldn't care less!
18. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Hi,
We're very sorry to hear about your experience and understand how frustrating it must be when a parcel is marked as delivered but cannot be located.
We are also disappointed to learn about your experience with our Customer Service team. The level of service you have described is not the standard we aim to provide, and we apologise for any frustration caused.
We would like the opportunity to investigate this matter further for you. If we have requested additional information, we would kindly ask that you reply so that we can continue our enquiries and provide you with an update as soon as possible.
Thank you for bringing this matter to our attention.
Poor Customer Service
10 days ago a parcel for me was delivered to a wrong address, since then I contacted the customer service already 4 times but no help from the customer service. They don't care about their mistakes and are not helpful. Such a shame.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Hi Mike,
We're very sorry to hear about your experience and understand how frustrating it must be to have a parcel delivered to the wrong address and then feel that your concerns have not been resolved despite contacting us several times.
We would like the opportunity to investigate this further for you. We have requested additional information in order to progress our investigation and would kindly ask that you reply to our request so that we can review the matter in detail and provide an update.
We sincerely apologise for the inconvenience caused and appreciate your feedback.
Very good good excellent excellent
Very good good excellent excellent
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Thank you for your wonderful feedback! We're delighted to hear you had such a positive experience. Your kind words mean a great deal to our team, and we appreciate you taking the time to share them.
Kind regards,
An Post Customer Services
Do you have to be rude to work in The…
Do you have to be rude to work in The actual post office or is it a bonus? PPs cards thrown back at you, looked down on and if your not talked to like rubbish your tottaly dismissed. I hate going in to my one. Rude as hell!
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Hi,
We're very sorry to hear about your experience. Every customer should be treated with courtesy and respect, and we're disappointed to read that you felt dismissed during your visits.
We'd like the opportunity to understand more about what happened and have requested further information so that we can look into this with the relevant team.
Thank you for bringing this to our attention, and we hope to hear from you soon.
Website is ao easy and user friendly…
Website is ao easy and user friendly had no problems applying
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Hi Ciaran,
Thank you for taking the time to leave your review. We're delighted to hear that you found the website easy to use and that the application process was straightforward.
It's great to know your experience was smooth from start to finish. We appreciate your feedback and thank you for choosing An Post.
Worst experience ever
Worst experience ever, they don't even try to delivery the package, every time that I get something from an post I need to collect, I don't know why they get money to dont do there job, ridiculous.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Hi Rafael,
We're sorry to hear about your experience and understand how frustrating it is when you're expecting a delivery and feel an attempt wasn't made to deliver it.
We'd like to look into this further. Please reply to our request with your tracking number and delivery details so we can review what happened and assist you.
poor service.
I live in kilkenny. Most times my post is delivered through my letterbox. My last number of deliveries were just dropped on the doormat. These were important documents.Complaints to the post delivery depot have fallen on deaf ears. If I was away for a few days my post could easily be my full address is 18 Meadow Way Kilkenny City. I would attach photos one of me and of travel pass but I am unable to locate the relevant paper clip sign.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Hi John,
Thank you for taking the time to share your feedback. We're sorry to hear about your recent experience.
We understand your concern, particularly when important documents are being left on the doormat rather than delivered securely through your letterbox. We appreciate how worrying this can be.
We would like to look into this further for you. We have sent a request for further information and once received we'll arrange for the matter to be reviewed with the relevant delivery team.
Besvarelse fra An Post
Hi Denise,
Thank you for your kind feedback. We're delighted to hear that you had a great experience with our service. We truly appreciate you taking the time to share your positive review.
I am receiving a pair of prescription…
I am receiving a pair of prescription glasses from Zenni Optical. I have been charged a €3.00 import tax as specified by the EU together with a €6.95 'Handling charge' by An Post, totalling an addition cost of €9.95, having already paid estimated taxes to Zenni amounting to $23.17.
Both the EU and An Post are adding to general inflation in Ireland. I condemn An Post for such an exhorbitant charge and our Government for allowing all this nonsense. We will remember.
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Hi Thomas,
We're sorry to hear of your frustration regarding the customs charges applied to your item. We understand that unexpected fees can be disappointing, particularly when you've already paid charges to the sender.
We've requested further information so we can review the details of this case and provide any clarification available regarding the charges applied.
Delivered limerick
Here's a clear and natural translation into English:
---
The letter delivery service is extremely poor. I had an important document that needed to be delivered, but they simply sent it to the wrong address. This was an immigration document, and now I have to redo the entire process. Since the website shows the item as "delivered," the immigration authorities are requiring me to start over from scratch. I'll end up spending more time and money because of their mistake—not to mention that I had a trip planned, which I will now have to miss because I don't have my residence card.
20. juni 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Hi Luane,
We're very sorry to hear about this experience. We understand how upsetting and stressful it must be when an important document is delivered incorrectly, particularly when it has impacted your immigration process and travel plans.
We have requested further information from you so that we can investigate the matter thoroughly and review what may have occurred.
IAn Post: A shambolic cartel…
I resent giving this shambolic cartel one star. Time after time they deliver a parcel by dumping it at the door and speeding off without knocking to alert me of delivery, I'm now at a stage of avoiding retailers who use them. Complained to the last one and they said this was a regular complaint and that they were changing delivery providers. An Post are a typical Paddy the Leprechaun outfit. All new uniforms, apps and boasty net zero vans nonsense but cant/ wont fulfill the basic duty of providing an efficient. secure postal/ delivery service . A fur coat and no knickers charade. It's also one of those peculiar Irish semi/states which is always a nice cover up for avoidance of responsibility and no pun intended passing the parcel of accountability. I'm fundamentally opposed to privatising public utilities but in this case the sooner the better.
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Hi Patrick,
We're sorry to hear about your experience and understand how frustrating it is when deliveries do not meet your expectations. This is not the level of service we aim to provide.
We have requested further information so that we can investigate the delivery concerns you've raised and review the circumstances in more detail.
Where is the request for more info that you refer to? Parcels not being delivered by An Post
For the 2nd time I have posted a parcel to Amsterdam and it hasn't arrived. A letter has arrived to the same address but no luck with parcels. I will not register the parcels because when I did this last year when posting to Granada, Spain, the item never arrived and attempts to follow up with An Post were a complete waste of time, and quite a lot of my time was spent trying to follow up. Registering is a waste of money.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Hi Barbara,
We're very sorry to hear this has happened again. We understand how frustrating and disappointing it is when a parcel doesn't reach its destination, especially given your previous experience.
We've requested further information from you so we can investigate this matter further and review what may have occurred.
My parcel was not redelivered…
Hello,
Thank you for your reply. I am following up because it is now 10 July, and I still have not received my parcel or any update regarding a redelivery.
During both delivery attempts, I was at home, but my doorbell was never rung before my parcel was marked as “no answer at the address.” This is the second time I have experienced this issue.
The tracking still shows my parcel in New Ross, and I have not received any information about when it will be redelivered. As I explained previously, I do not have access to a car, so collecting the parcel from the delivery office is very difficult for me.
I also tried contacting An Post through your webchat and WhatsApp chat, but neither service was working, which left me with very limited ways to get assistance.
Could you please provide an update on the investigation and confirm when my parcel will be redelivered? I would appreciate a prompt resolution to this matter.
Thank you.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Thank you for your review. An agent has been in touch to assist you further.
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