I live in kilkenny. Most times my post is delivered through my letterbox. My last number of deliveries were just dropped on the doormat. These were important documents.Complaints to the post delivery... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Horrible experience — my parcel is lost, states as delivered but nowhere to be found. Reached out to the so called customer service, was advised they allegedly emailed someone. I asked for the case nu... Se mere
Virksomheden har svaret
When I moved house i needed to purchase a new delivery postbox. I contacted An Post many times before finally getting the issue resolved by the very helpful Erica Herdman. Erica always replied to... Se mere
Virksomheden har svaret
I placed an order from the UK at the end of June. Although my custom charges were extremely high (€27 for just paper cards!) I paid this amount and the An Post delivery charge on the 12th of July. But... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
An Post is the state-owned provider of postal services in the Republic of Ireland.
Kontaktoplysninger
O'Connell Street Lower, Dublin 1, Irland
- www.anpost.com
2,2
Under middel
3 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I've been a customer of this bank for…
I've been a customer of this bank for over seven years and I've never had a card. Every time I request a card, I have very little activity, but I do have some money in this bank.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Thank you for your 5-star review and for being an An Post Money customer for over seven years.
We appreciate you sharing your experience and understand your comments regarding obtaining a debit card.
We value your loyalty and thank you for choosing An Post Money.
Besvarelse fra An Post
Thank you for taking the time to leave a review. We're delighted to hear you found the process simple, quick and easy to complete.
Making our services straightforward and convenient for customers is something we continually strive for, so it's great to know your experience reflected that.
We appreciate your feedback and thank you for choosing An Post.
Frustrating
My heart sinks when I order something and realise An Post are handling the delivery because it’s always delayed! Management seriously need to sort it out, it’s so frustrating! The tracker is never updated 😡
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating it can be when you're waiting for an important delivery and tracking updates do not meet your expectations.
We appreciate your concerns regarding delivery delays and tracking visibility. Customer feedback like yours helps us identify areas where we can improve both our delivery service and communication.
To allow us to look into this further and assist with any specific items that may be impacted, we have requested further information. Once received, we will be happy to investigate and provide an update.
Thank you for bringing your concerns to our attention.
I waited 2 weeks for a package to be on…
I waited 2 weeks for a package to be on transit and its still in transit this company is rubbish just give me my package man how hard can it be like
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Thank you for taking the time to share your feedback. We are sorry to hear about the delay with your item and understand how frustrating it is when an expected delivery has not arrived.
We appreciate that waiting this length of time is disappointing. To allow us to investigate the status of your package and assist further, we have requested additional information. Once we receive these details, our team can review the tracking and provide an update.
Thank you for your patience, and we look forward to helping resolve this for you.
Utterly hopeless to the point that I am…
Utterly hopeless. Registered post and full address on the item and they delivered it somewhere else. The person they said signed for it claimed they weren't there all day and didn't sign. I am now pursuing a fraud complaint against them. Over two weeks have passed and this still has not been resolved.
So, Comreg complaint is going in. They have responded with nothing other than nonsense. Avoid at all costs.
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating this situation has been, particularly given the concerns raised regarding the delivery and signature of your Registered Post item.
We take reports of potential misdelivery extremely seriously and appreciate the importance of a thorough investigation. We understand your disappointment that this matter remains unresolved after more than two weeks.
To allow us to review your case fully and assist further, we have requested additional information.
We appreciate your patience and the opportunity to look into this matter further.
Besvarelse fra An Post
Thank you for taking the time to leave a review. We're delighted to hear you had a great experience and were happy with the service you received.
Your positive feedback is greatly appreciated and will be shared with the team. Thank you for choosing An Post.
Told me a parcel I sent to the USA had…
Told me a parcel I sent to the USA had failed customs clearance and was on its way back to me. Nothing I could do to fix the issue, it would be returned.
They then sent the parcel to my buyer in the USA (who I had refunded based on anpost saying it was being returned to sender) and the buyer is refusing to pay or return the goods.
27. juni 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating this situation must be.
We appreciate your concerns regarding the tracking information provided and the subsequent delivery of your parcel. We would like the opportunity to review the circumstances surrounding this item in more detail. We have requested further information to allow us to assist further and investigate what occurred.
Thank you again for bringing this to our attention, and we apologise for the inconvenience caused.
Quick and easy
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Thank you for your feedback. We're delighted to hear that you found our service quick and easy to use. We appreciate you taking the time to share your experience and are pleased everything worked smoothly for you. Thank you for choosing An Post. 😊
extortionate charges
AN Post figured out my nephew's clothes I sent back to Ireland from UK were apparently worth much more than I declared, imposed extortionate taxes and duties , searched the parcel, broke the chocolate that was in the parcel into pieces - disgusting. Avoid!
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration.
Customs charges, duties and import taxes are determined by the relevant customs authorities based on the information available at the time of assessment. We also regret to hear about the condition of the contents upon arrival.
We would like the opportunity to review this matter further. If you have not already done so, please provide additional information through our customer support channels and we will be happy to investigate your concerns.
Thank you again for bringing this to our attention.
Besvarelse fra An Post
Thank you for your feedback. We're delighted to hear that you found our service very easy to use. We appreciate you taking the time to share your experience and are pleased that everything worked smoothly for you. Thank you for choosing An Post. 😊
Debit card showing as invalid in all…
Debit card showing as invalid in all machines l try. Bought groceries a few hours ago and now can't be used. Lots of money in my account, shocking stuff. Do not trust this company with your money. It's Sunday so no support available. Hilarious stuff. Will move my account Monday to Revolut or a bank that actually knows what they are doing.
5. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Thank you for taking the time to share your feedback. We're sorry to hear that you were unable to use your debit card despite having sufficient funds available and appreciate how concerning and inconvenient this must have been, particularly outside of support hours.
We have requested further information from you to allow us to investigate this matter and assist further. Once we receive your details, the relevant team will be in a position to review what may have occurred.
Thank you for bringing this to our attention, and we look forward to hearing from you.
I ordered express delivery I received…
I ordered express delivery I received an email saying it was out for delivery but when it never arrived i contacted them the lady on the phone was quite rude and unhelpful but did inform my package won’t be delivered until Monday. Overall I will be waiting a week for an express delivery that was supposed to be delivered two days ago.
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Thank you for taking the time to share your feedback. We're sorry to hear that your Express delivery did not arrive as expected and that you were disappointed with the service you received when contacting our customer support team.
We understand how frustrating it is when a delivery is delayed beyond the expected timeframe, particularly when an Express service has been selected. We have requested further information from you to allow us to investigate this matter and assist further.
Thank you for bringing this to our attention, and we look forward to hearing from you.
An posts customer help barely seems to…
An posts customer help barely seems to exist, I couldn't get in contact with them and half the contact info they have online is wrong. Dpd has surprisingly been far better far more reliable for me.
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Thank you for taking the time to share your feedback. We're sorry to hear that you experienced difficulty contacting our customer support team and that some of the contact information you found online was not helpful.
We have requested further information from you to allow us to assist further and investigate the issues you have raised. Providing accessible and reliable support is important to us, and we appreciate you bringing these concerns to our attention.
Thank you again for your feedback, and we look forward to hearing from you.
Did not get the no print option and…
Did not get the no print option and there was an error on page so took a while.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Thank you for your feedback. We’re sorry to hear that you experienced difficulties using the service and encountered an error while completing your transaction.
Your comments regarding the no-print option and the issue you encountered have been noted and shared with the relevant team for review. We appreciate you taking the time to bring this to our attention as it helps us improve our services.
Besvarelse fra An Post
Thank you for your feedback. We're delighted to hear that you found the guidance quick and easy to follow.
We appreciate you taking the time to share your experience and are pleased that our service met your expectations.
Thank you for choosing An Post.
I am extremely disappointed with AnPost Credit Card service
I am extremely disappointed with the way my issue has been handled.
I previously held an An Post Credit Card and have paid the account in full. Due to what I was informed was an error, a balance of €5 remained outstanding. I contacted your customer service team, and they acknowledged the issue and confirmed that it had been resolved.
However, despite this resolution, my credit record has still not been updated. The incorrect information continues to appear on my credit report, and as a direct result, I have been unable to obtain a personal loan or a new credit card. This has caused me significant inconvenience and financial difficulty.
I have contacted your customer service team several times to request that this matter be corrected, but unfortunately I have not received any meaningful assistance or resolution. I find this level of customer service unacceptable.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating this situation must be, particularly given the impact it has had on your ability to access credit.
We take concerns regarding credit records very seriously. Your review has been shared directly with our Credit Card team for their awareness and investigation. If you have not already done so, please contact our customer support team with your details so they can review your case and provide an update on the status of your request.
We appreciate you bringing this matter to our attention and hope to assist in resolving it as quickly as possible.
Absolutely disgraceful price
Absolutely disgraceful price, to send a package back to a distributer, 29 euro, to send a suit worth 100 euro back, not worth it at all.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Thank you for your feedback. We're sorry to hear that you were disappointed with the cost of returning your item.
We understand that return postage costs can be frustrating, particularly where the cost of shipping represents a significant proportion of the item's value. We appreciate you taking the time to share your experience and will ensure your feedback is passed on to the relevant team for review.
Awful Service
Without question, the most incompetent courier service I've ever dealt with. This company is the real-world embodiment of the saying, "If work was on the bed, they'd sleep on the floor."
Tracking updates are almost meaningless. "Your item is due for delivery on the next working day" apparently translates to "sometime within the next week... maybe."
Then there's the classic "We attempted delivery but nobody was home" notification—despite the fact that I was literally sitting by the front door waiting.
Out of my last five deliveries with An Post, only one arrived when it was actually supposed to. The other four were delayed despite tracking updates repeatedly stating they would be delivered on the next working day. To make matters worse, one of those "attempted deliveries" wasn't even attempted at my house—the driver never entered the estate I live in, yet the tracking was updated to say a delivery had been attempted.
And don't bother trying to contact them for any customer service you'll wait over an hour for their generic response of "This delay occurred due to high mail volumes in our network at this time."
I now go out of my way to avoid any retailer that uses this courier. Unfortunately, that's not always possible. Here's hoping that, in the near future, Ireland has a delivery network where An Post is no longer involved in services that I have to rely on.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration regarding the delivery delays, tracking accuracy and the level of service you received.
We'd like the opportunity to look into the deliveries you've mentioned. If you require further assistance, please reply to our request for further information with the relevant tracking number(s) and contact details, and we'll be happy to review this further and reach out to you directly.
An absolute masterclass in user hostility and broken infrastructure
Whoever signed off on the current An Post mobile app should be forced to refund every penny of their salary. They took a functional, straightforward desktop website that allowed users to cleanly copy, paste and buy labels, and deliberately destroyed it. By locking desktop users out and forcing everyone onto a bloated, deeply flawed mobile app, they have created an absolute nightmare of a user experience.
Trying to buy an international label on this system is a complete lottery with a very low success rate. The entire interface is a monument to bureaucratic incompetence, clearly designed by someone who has never shipped a package in their life!!! It aggressively demands unnecessary lines in the address, forces you to break standard phone numbers into three completely arbitrary fields, and mangles basic data formatting on the final label (you end up with tax IDs missing the beginning and ends). To top off this absolute joke of an experience, after spending 15 minutes struggling to input information on a small phone screen, the system routinely crashes at the final hurdle with a generic "unknown status code" error. And when you look for help, you are met with a digital support queue of 70+ people.
This is not an accidental glitch; it is systemic disrespect for customers' time. It is a completely broken, un-vetted piece of software that turns a five-minute chore into an infuriating, time-wasting ordeal.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
We understand how frustrating it must be to encounter difficulties when purchasing an international label, particularly when the process is time-consuming and technical issues occur at the final stage. We also recognise the concerns you've raised regarding the app's usability, data entry requirements, formatting issues on labels, and the error message you received when attempting to complete your transaction.
Customer feedback plays an important role in helping us improve our services, and we can assure you that the issues you've highlighted will be passed on to the relevant developer team for review and consideration as part of ongoing improvements to the app experience.
We apologise for the inconvenience caused and thank you again for bringing these concerns to our attention. Your feedback is invaluable in helping us identify areas where we can do better.
They have my parcel for nearly 3 weeks
I had a parcel shipped to me on 9th June with an estimated arrival date of 15-17th June. An Post tracking says that on the 12th June, "We have your item and will process it for delivery". It is now 2nd July and the status of the package is still the same. They have had the item for nearly 3 weeks. Not good. Just told that they are dealing with significant delays.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra An Post
We're sorry to hear about the delay with your parcel. We understand how frustrating this must be. We'd like to look into this for you. Please contact us with your tracking number and we'll be happy to investigate further.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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