Jakob W

Product did not work and Spartan is ignoring my refund request

I purchased a six-month supply of Spartan shampoo and used it daily and consistently for almost six months. Unfortunately, I have seen no difference or improvement whatsoever.

In June, Spartan Support acknowledged that I had not seen any results and offered to extend my money-back guarantee from 90 to 180 days, confirming in writing that I could contact them for a refund if I still saw no improvement.

On August 21, after almost six months of consistent use and no results whatsoever, I contacted Spartan and requested a refund under the 180-day money-back guarantee they had given me.

Since then, the customer service experience has been extremely disappointing.

I followed up on August 27 and again on August 28. Ten days have now passed, I have sent four emails, and I have received absolutely no response and no refund.

So my experience is:

- The shampoo produced no noticeable results after almost six months of daily use.
- Spartan explicitly offered me a 180-day money-back guarantee.
- I requested my refund within that period because of the lack of results.
- Despite repeated emails, Spartan has so far neither refunded my money nor responded to my request.

I find this completely unacceptable. A money-back guarantee has very little value if the company simply stops responding when a customer actually tries to use it.

Based on both my experience with the product and, especially, the way my refund request has been handled, I can only give Spartan 1 star.

I will update this review if Spartan finally responds and honors the money-back guarantee they gave me.

UPDATE: Thank you for your reply here on Trustpilot, but this misses the point of my review.

I was fully aware that the shampoo might not work for everyone. My 1-star review is about Spartan not responding to emails and not honouring the 180-day money-back guarantee you gave me in writing. On top of that I thought it would be fair to mention that I had not improvement whatsoever. Without your lack of reply and payback, this post would probably never had been written....

You are now asking me to email support@... – but I have already done exactly that FOUR times without a response. What would a fifth email change? Just reply on the ones I have already sent you! My e-mail starts with jakob and ends with .dk

Simply honour your guarantee and refund the USD 95.83 as promised.

Guter und preiswerter Terrassenheizer mit schneller Lieferung. Die Fernbedienung ist jedoch eher schwach und von geringer Qualität.

I ordered through the Swiss Biovea website and therefore naturally assumed that the delivery would come from within Switzerland. Only after placing the order did I find out that the package was being shipped from abroad, had to go through customs, and that this would cause additional weeks of waiting time and possibly extra fees. This was not clearly disclosed beforehand.

The delivery still hadn’t arrived after almost three weeks!!

The customer service reply was unfortunately not helpful: I received only the same tracking link I had already found myself. No new information, no explanation, no delivery estimate, just bla. bla. - and a new e-mail from me is just been ignored... What kind of customer service is that??

Particularly problematic: I had ordered 12 bottles = a year usage Minoxidil, a product you cannot stop using for weeks without damaging the treatment results. Biovea seems completely indifferent to this.

I had to ask several times whether they could locate the shipment or send a replacement or at least send one bottle via post to me (I ordered 12 bottles!). Instead of any real assistance, I was simply told to wait up to 30 days before the order would even be considered lost.

For a company that sells health products, this is absolutely unacceptable.

Conclusion:
– Unclear shipping process
– Unexpected customs delays
– Extremely long delivery time
– No real help from customer service
– Standard responses with no value

I used to be a satisfied customer – after this experience, never again.

Bestilte nogle Côte de boeuf hos Meat Club. De var OK, men ikke i hel så god kvalitet, som vi er vant til.Så jeg "klagede" og uden tøven fortalte de os, at der var et lille parti, som havde vist sig ikke helt at holde deres egen høje standard. Få dage senere modtog vi nye Côte de boeufs samt noget ekstra lækkert kød som kompensation. Det er bare god service!! Og alt det nye kød var bare helt i top - som altid!!

Utrolig skuffende, at Bilka blander politik ind i deres forretning og mærker amerikanske varer med sorte stjerner. Halalvarer bliver dog ikke tydeligt mærket. Eller varer fra Kina, hvor der henrettes i tusindvis hvert år efter tvivlsomme rettergange mv.
Det er en ommer!!

Beskrev en detaljeret opgave omkring min Siemens opvaskemaskine og blev stillet 3 tilbud i udsigt. Dagen efter fik jeg et enkelt, som endda var dyrere end den fastpris som Siemens selv tilbyder offentligt. Selvom jeg kun har prøvet Handyman en enkelt gang, var det ikke særligt overbevisende og det endte med, at jeg bad Siemens komme, som i øvrigt løste problemet på 10 minutter.

Very strange that this company, Fleava, suddenly within just 2 weeks gets tons of 5-star recommendations. Sounds very unlikely that so many people that have testet the product for 2-3-4.. months come to the same conclusion and appraises the product with 5 stars, all within the same few weeks. I can't find and testing or neutral reviews of this product. It just doesn't feel right... I'll stay with my Minoxidil, which I have used for 10 years and which works fine. I have more hair today than when I started...

Godt udvalg, flotte buketter, nem bestilling, hurtig levering. Jeg har mange gange brugt Bloomit og er meget tilfreds. Sidst havde de svært ved at få fat i nok røde roser, som ellers var en del af min fødselsdags-buket-bestilling, men kontaktede mig pr telefon og e-mail og tilbød et alternativ, som jeg var meget tilfreds med. Meget flot service!!

Vi købte en T/R "lavpris"billet til 623 kr for en alm bil! Ifølge Øresundslinjens egen hjemmeside gælder: Cital "Lavpris-billet er gyldig i en time før og efter oprindelig afgang". Vores reserverede afgang var 16:20, så det burde gælde fra 15:20 til 17:20. Vi var lidt tidligere på den, så vi ville tage færgen en time før, nemlig kl 15:20. Men da vi kommer til indtjekning, kan vi først tjekke ind en time før, dvs. 15:20 og altså for sent i forhold til at sejle færgen kl 15:20. Så vi måtte betale 161 kr oveni de 623 kr for at komme med en færge der gik "en time før oprindelige afgang". Det er jo rent bondefangeri og helt tydeligt på den dame der forklarede os det, at dette foregik rigtig mange gange om dagen. Man køber jo ikke en billet til en tjek-ind tid, men til en færgeoverfart og hvis billetten gælder en time før og efter oprindelig afgang, så bør man selvfølgelig kunne vælge en færge der går en time før.

Jeg finder en billet til 2.400 kr og vil bestille den, udfylder alt og vælger basic og ingen tilvalg overhovedet. Og så på aller-sidste side er prisen hævet med 500 kr til 2.900 kr. UDEN varsel eller forklaring. Jeg har taget screenshot af alt, men det er umuligt at sende noget til Opodo. Det er det rene bondefangeri :-(

Jeg er 58 år og havde rigtig dårlig tandpleje som barn/ung, med mange dårlige tænder til følge. Deraf har jeg haft en lang årrække med tandlægeskræk og mange rodbehandlinger, kroner, implantater, kæbekirurgi mv., men tandlægeskrækken er helt forsvundet med Tandlægerne i Parken. De er vildt dygtige, venlige, forklarende og tålmodige og smertedækker 100%. Jeg vil ikke sige, at jeg decideret glæder mig til at gå til tandlægen, men det er faktisk tæt på... Jeg har både haft Brian og Sarah som tandlæger i Parken og de fortjener begge den største ros!!

Really annoying to order something because Biovea says 2-days delivery. And then it arrives after 8 days, when you are away for holiday and in need of the things you ordered. Not even an apology or anything 👎🏻

Wanted to book a ticket. Easy process and all seemed fine. I do fly +20 times a year, but this is my first time booking on lastminute. And now my last!! Price was fixed all the way. 205 EUR. Gave creditcard info and was asked if everything was OK. Checked the price and it was still 205 EUR; 10 EUR cheaper than on booking.com where I normally book. Pushed OK and then I got the confirmation that I just paid 238 EUR. Such a scam!!!! And hopeless to complain to them. Their chat is only virtual and doesn't allow to either talk with a real person or to complain. No e-mails to be found etc.

UPDATE: After the answer from Lastminute I have no chance of answer them back. I cannot respond here on trustpilot and they have no e-mails to write to. The reason is obvious; that they don't want to give customers decent service. Lastminute is wrong and I did NOT purchase any Fullflex and the suddenly increased price was NOT shown.

Finally they finish their answer by writing: "Should you have any further concerns or require assistance, please don't hesitate to reach out to us." But it is NOT possible to reach out to them.

Dear Lastminute: If you really want to help me and solve this case, please write to me on my e-mail: jakob(at)falckwaehrens.dk.

I had hearing aids for more than 30 years and ordered a set of the BTE V03B Mobile APP Control Bluetooth Hearing Aids at CHOSGO. Normally I would pay around 4,000 USD for a set of hearing aids and the get around USD 1,600 refunded from my health-insurance, so my personal normal price would be around 2,400 USD. The price of the CHOSGO hearing aids is only 350 USD and as such very competitive. I experienced an excellent service when I ordered my new hearing aids and they sent out immediately after my order and responded very quickly on my requests. Our mailman made a mistake, but CHOSGO took care of it and solved the problem immediately. Excellent service from CHOSGO and big recommendations.

Ingen prisliste og så står man i kø for til sidst at blive afkrævet 57 kr for en kop kaffe i et papbæger… Helt til grin!!

lav pris 99kr og hurtig (men lidt dyr) levering 49kr. De akku-høretelefoner jeg købte var fotograferet i en vinkel, så man ikke kunne se hvor stor batteriet var, så det var 2-3 gange større end forventet. Det var skuffende. Havde jeg vidst det, så havde jeg ikke købt dem. De var til gengæld så billige, at jeg ikke gider returnere dem...

Nem bestilling, godt udvalg, fine priser og hurtig levering!!

Very easy, great selection and really attractive prices.