toob Bewertungen 

Easy installation and everything works

Really impressed with Toob. They took care of everything when I moved over from Sky, and after 14 months, the service has been fast, stable, and hassle‑free.

Jim is the best technician from toob Fibre broadband, he fixed the most problems which virgin couldn’t fixed.
Seven stars for Jim..

By not stating upfront the cost is £29 per month for two year contract but after you sign up told price rise every April

The internet speed is always very fast and I am very happy with the service I receive of you

Re-connected with Toob Broadband today, after my previous hopeless & miserable experience with Vodaf*** (never again!).
Upon calling, I spoke to ‘Jan’ which was a breath of fresh air, as she was English - She spoke English - and I could understand her!
She also gave me good, clear advice and instructions and even had a sense of humour - which was welcome!

Great customer service, makes such a change dealing with people that are actually in the UK.

Not had any problems since joining toob 2 years ago. Speed is always stable.

The positive is they have UK call centres rather than Africa or India where it’s hard to understand their accent.

The negative is long wait to be connected to customer service, it was like it when I first joined and has not improved.,more staff are needed to answer calls in a timely manner.

Jim from Toob was brilliant. Certain websites constantly hung and wouldn't load, while everything else worked fine, which made it a nightmare to troubleshoot. He immediately recognised it as an MTU issue, explained it clearly, and gave me the exact fix. He was professional and patient throughout. Every problem site loads perfectly now. Rare to find a technician with that depth of knowledge.

I have just renewed my broadband with Toob and got a great price. Service has been without fault for the first two years with Toob.

Customer Service; I worked as a Six Sigma greenbelt in the financial sector. We tried to get our customers (the business) to understand how important good customer service is (basically good service, customers stay and tell their friends, increasing profit).
Toob is the first company I've dealt that embodies that idea. I have been seriously impressed with Toob and the way it's staff have handled my issues. Didn't ask for an engineer, but was sent one less than 13 hours after inital contact. They kept me completely in the loop, either with calls or emails. I truly feel that Toob cares for me as a customer.
I've been with Toob for years, and have happily told everyone with internet that Toob is the only true option in Southampton.
And prices, I pay £29 pcm for 900mbps. Need I say more?
Toob, please don't rush it, but the UK needs you to show the rest of the ISPs what great internet service is truly like.

Helpful, friendly and sorted out my renewal at the "new customer" price without any problems. Thanks!

I have been with TOOB broadband since February 2025 and found their speed is very consistent

Being a young company, the energy is there to deliver a proper service and a proper customer service. Keep it up. Joining Toob was brilliant, more so because I got away from the opposite of good customer service (VM) to Toob who I can’t fault. Only a month in with them but it’s looking good.

Brilliant service. Really lovely Engineer installed my fibre.

Really helpful and local UK office who speak English - not a computer that cuts you off.

Excellent connectivity at a great price!

Thank you Toob x

So I would’ve given toob a 5* as the service has been excellent and reliable which is brilliant. What isn’t so great is the fact that end of contract prices have gone right up. Only deals for new customers, nothing for customers who would like to stay. Locked in for a 2 year term with yearly increases which for a company who stated at the beginning or what I was told; there claim was NO yearly increases! Gone to renew my contract and no kind of offer. I appreciate that keeping the network reliable costs but surely offering existing customers some kind of deal would be good to keep them. Very very disappointing and surprising!

Very fast, very reliable, and excellent UK-based customer service. Highly recommended.