WOOVIN Bewertungen 

Antwort von WOOVIN

Vor 4 Tagen

Dear Hilal,

Thank you very much for sharing your positive experience. Our team truly appreciates it!

We hope to welcome you back to our platform soon and wish you lots of enjoyment with your new item!

Warm regards,

Team WOOVIN

Antwort von WOOVIN

7. Okt. 2026

Hi Luca,

Thank you for sharing your experience. We completely understand that this situation was unfortunate.

Unfortunately, the pair in your size had just sold out when your order was placed. The store then tried to source an alternative pair through their network within the 2-business-day shipping timeframe, but unfortunately they were unable to arrange this in time. As a result, the order was fully refunded. The store has reviewed what happened and will take additional measures to keep their stock as accurate and up to date as possible, helping to prevent situations like this in the future.

We would also like to clarify that the pair currently available at a higher price is not the same stock from the store you originally purchased from. WOOVIN is a marketplace where different verified stores across Europe manage their own inventory and pricing. The pair you currently see is offered by another verified store, which explains the difference in price.

Nevertheless, we completely understand that you placed your order expecting to receive the sneakers at the price you originally paid, and that a refund is disappointing regardless of the circumstances.

We have therefore personally looked into your case, spoken with the store, and explored what possibilities there are to help you. We have contacted you directly by email so that we can hopefully find a suitable solution together.

Our sincere apologies again for the inconvenience. Customer satisfaction is extremely important to us, and we are happy to assist you personally in finding the best possible solution to this unfortunate situation.

Kind regards,

Team WOOVIN

Antwort von WOOVIN

18. Sept. 2026

Dear Frauke,

Our sincere apologies for the unfortunate logistical situation with your order. We have contacted you personally by email to offer you a solution.

For part of its assortment, KicksbyMattie works with KicksbyMattie partners across the EU, as you may have seen on the product page and in our emails. As a result, your pair first had to be shipped to the store’s fulfilment center in the Netherlands, after which it would be forwarded to you in Germany. Unfortunately, a delay of several business days occurred during this first shipment.

Whenever a delay occurs, we try to keep our customers informed of the latest status by email and offer them the choice to either wait a little longer or request a full refund. We are sorry to hear that these updates and our response to your previous email did not provide you with sufficient clarity. Our apologies for this.

You ultimately indicated that you no longer wished to wait. We completely understand and respect your decision. Your full refund has now been successfully processed.

In the meantime, your Jordan 3 Retro Black Cat (2025) in size EU 44 has arrived at KicksbyMattie and has been ready there for several days. As your refund had already been initiated at that point, we of course proceeded with it in full.

The model remained available on WOOVIN because WOOVIN is a marketplace where multiple verified stores can offer their own stock. As a result, prices and available shipping timeframes can vary between individual offers.

As we understand that this unfortunate logistical delay resulted in a less satisfactory experience, KicksbyMattie and WOOVIN would like to work with you towards a suitable resolution. We have therefore offered you an additional solution by email.

Once again, our sincere apologies that the shipping process of your original order did not go as you could reasonably expect. We hope that the full refund and the additional solution we have offered you demonstrate that we take your experience seriously and genuinely want to resolve the situation for you in the best possible way.

We look forward to hearing from you and remain here to assist you in any way we can.

All the best,

Team WOOVIN

Antwort von WOOVIN

27. Juli 2026

Dear Gaby,

Thank you for your review.

Since your review was posted, we have been in contact with you by both phone and email, and we have now resolved the matter. Your full refund has been processed, and the funds are on their way back to your original payment method.

If you have any further questions or if there is anything else we can assist you with, please don't hesitate to let us know.

Antwort von WOOVIN

19. Mai 2026

Dear Marek,

It was good speaking with you on the phone today.

As discussed, we understand your frustration regarding this order. Unfortunately, the item was no longer available at the original store, which caused this situation.

Nevertheless, we are happy that we were able to find a middle ground together for this solution.

Thank you again for the pleasant conversation and for your understanding.

Kind regards,
WOOVIN Support

Antwort von WOOVIN

14. Jan. 2026

Dear customer,

Thank you for taking the time to share your experience.

Unfortunately, we are unable to find any order details linked to this review, as it was left anonymously. This makes it difficult for us to look into the situation properly or assist you directly.

At WOOVIN, every customer is able to return their order in line with our 14-day return policy. When returning an item, the shipping costs for sending the package back to the verified store are normally borne by the customer. The return shipping fee you mentioned (€20) is determined by the shipping provider you chose and depends on factors such as distance and location. As WOOVIN, we unfortunately have no influence over the shipping rates set by external carriers.

In most cases, return shipping within the BeNeLux or Germany, where we are primarily active, costs around €10. However, if you are located further within Europe and return a package to the Netherlands, shipping costs can indeed be higher. In such cases, the choice remains with the customer whether to keep the item or proceed with the return.

That said, we genuinely regret that you had a negative experience. We would very much like to help clarify or resolve this matter, but unfortunately cannot do so without any order information. Based on our records, we do not see any return registered with shipping costs of €20. We kindly invite you to contact us via email or provide additional details through Trustpilot so we can look into this for you properly.

All best,

Team WOOVIN

Antwort von WOOVIN

3. Sept. 2024

Dear Leon,

Thank you for sharing your experience with us!

Our team is always here to assist you, so please don't hesitate to reach out. Have you already sent an email to info@woovin.com? If you have any questions, you can always expect a response within a day from our team!

Regarding the 1-5 business days, sneakers are indeed shipped by our stores within this timeframe. After that, the shipping company takes over and delivers them to you as the customer. Since you are located in Germany and most of our stores are in the Netherlands or Belgium, we anticipate that this is the case for your order as well. It may indeed take a few days for the delivery to reach you, but we expect that it should arrive within 10 days under normal circumstances.

If you can't reach the store directly, you can always contact us. We're here to assist everyone within a few hours. We don't see an order under your name, so we're unable to look into this for you at the moment. Could you please send an email to our support team as soon as possible?

We look forward to hearing from you so we can assist you further!

All best,

WOOVIN Support Team

Antwort von WOOVIN

2. Sept. 2024

Hi Patrick,

Thank you for your call this afternoon!

Once again, we apologize for the inconvenience caused by the store accidentally sending you the wrong sneakers. We have resolved this issue promptly today, as you were informed.

The correct sneakers, the adidas Campus 00s Core Black in size 41 1/3, are already on their way to you, and you have received the return label for the incorrect pair. You confirmed that you will ship the sneakers back to the store tomorrow. So everything is resolved now and you can enjoy your new sneakers at the end of this week.

While such logistical errors are rare, they can unfortunately happen, but we’re glad everything has been resolved for you directly this morning!

All the best,

WOOVIN Support Team

Antwort von WOOVIN

Aktualisiert am 19. Aug. 2024

Hi there,

Thank you for reaching out to us. Unfortunately, we haven’t received any email or message from you yet. We contacted you via Trustpilot five days ago but haven't heard back. Could you please get in touch with us via email regarding your experience? We don't have any record of it and would like to assist you. Our support team always responds within one business day via email, and we also offer phone support if the customer prefers.

To help us further, could you please provide your order number or the email address you used? We’re looking forward to resolving this for you as soon as possible.

We hope to hear from you soon!

All best,

WOOVIN Support Team