Flatio.com Bewertungen 

Antwort von Flatio.com

9. Apr. 2026

Hello,

We’re very sorry to see your review and we fully understand your concern. Please note that Flatio is a legitimate platform and does not operate in the way you described.

Based on your message, it is possible that you may have encountered a fraudulent third-party website or impersonator. Unfortunately, there are cases where scammers misuse well-known brands, including Flatio, to target potential guests outside of the official platform.

For your safety, please note that the booking process on Flatio always follows these steps:
- register and stay logged in on www.flatio.com
- communicate with the host exclusively through Flatio messages
- create a booking request directly from the listing
- complete the booking in your profile by uploading your ID, signing the lease, and paying securely through the platform

There is no part of the process that happens outside of Flatio. Hosts are not allowed to communicate or request payments outside the platform before the contract is finalized.

We strongly recommend ensuring that all communication and payments are made only via your Flatio profile.

If you have already made a payment outside of our platform, we recommend contacting your bank as soon as possible, as they are best positioned to assist with potential recovery of the payment, and also reporting the situation to your local authorities.

If you need any further assistance, please contact us at support@flatio.com. We’ll be happy to help you.

All the best,
Flatio team

Antwort von Flatio.com

Aktualisiert am 19. Aug. 2025

Hello Mirko,

We are very sorry for your loss.

Please note that there are no scammer hosts on Flatio platform. Our system is set up to protect customers from fraud as long as the booking is made through our platform. This means the scam you experienced came from another source (probably some kind of phishing site). We published the Help Center article (https://www.flatio.com/help/article/173-have-there-been-any-scammers-on-flatio-how-to-recognize-them-and-deal-with-them) and the blog post (https://www.flatio.com/blog/beware-of-rental-scams-potential-tenants-targeted-by-a-fake-flatio-representative-on-facebook) on our website where we warn potential guests about frauds.

We are sorry for your experience and we recommend reporting the case to the police. Unfortunately the booking was made out of Flatio platform, so we are not able to help you more.

If you ever need help with booking on Flatio.com in the future, you can always reach us at support@flatio.com.

All the best,
Flatio team

Antwort von Flatio.com

3. Nov. 2020

Dear Franz,
thank you very much for your honest feedback! :)