EMK

Ordered Eva rug which does not resemble the picture- looks very cheap and tacky even though priced at over £200. I have bought cheaper rugs that look more quality than this! On top of it all, return is on me, with a £19.90 charge and customs labels to fill out. Benuta has a .co.uk address so the impression is I’m ordering from the uk which is deceitful. I will
never again order anything from Benuta!

Audacious scam.
I have sent multiple messages via email, chat, and even here. I have received no replies to a single one and it’s now been over three weeks. Christmas has been and gone and no order to be seen which was meant to be a Christmas present. This is an audacious scam.

Poor comms during delivery, average product

Always reliable and quality. Thank you :)

Still no reply to emails, attempts to contact via chat, and tracking info shows nothing other than that order received….on 6 December!!! Unacceptable wait, awful customer service. Order number: 210425

Good quality trousers, fit well

Absolute worst customer service. I was charged for Opodo prime when I asked them to cancel it for me last year - I do not use this engine, I do not want the subscription. To address the issue I called the prime ‘VIP customer support’ (ha, what a joke) to ask for a refund. Someone in a call centre in India takes my call, assuring they can help me with that. Takes my details, email address etc and says they will connect me. I’m on the phone for 40 minutes waiting, when finally someone new picks up and we start again with the checking of details email address etc. only for the person on the line to then insist that I have been charged because I did not turn off renewal (I had previously asked for this to be turned off and though it had been done). Therefore, Opodo has scammed me £90 for a service I don’t want or use, and wasted about an hour in total of my time online, and whatever this ‘VIP line’ costs to hang on for an hour. I absolutely do not recommend Opodo and will go out of my way to ensure I never use them in the future either. To take £90 of my money without my permission is robbery.

Excellent work. I came in for a T section to amend the sloppy work of a hairdresser in South Africa. Unfortunately I don’t know the name of the stylist who did my hair at The Lion and the fox, but she very mindfully put in the highlights in and the end result was excellent- exactly what I wanted. Really pleased- thank you so much. This is the second time I come in to fix the bad work of another hairdresser. I think I’ve learnt my lesson now and will stop using other hairdressers and instead just come to you guys to begin with :D

Worse than Ryan Air. When booking and checking in, clearly stated that carry on ‘ALWAYS’ included. Yet when I arrive at check in desk I’m charged £66. Audacious. Horrible flight in painful seats and the other clientele on the plane as distasteful as the airline itself - lots of arguing and complaining and people being rude. Stewardess wouldn’t let me pay for two items I ordered on the plane in one payment despite this incurring extra charges on my card - made absolutely no sense and zero customer service.

Parcel marked as delivered but I have not received it. Try to call the number on the website which takes your information and then says with an automated message that the number is now only dedicated to re-scheduling delivery and that I should connect via WhatsApp, which can be found on the website.

There is no live chat / website option on the website.

My order is nowhere to be seen and there is zero customer service to help me.
Order number: 7029145993

I placed an order on 06.08.24 with the website advertising delivery is 3-5 days. Today is 15.08. I have just received an email saying the order is now on its way - with potentially taking 7-10 days. False advertising and not acceptable

UPDATE 17.08
Order now marked as delivered but I have not received anything. I have checked with neighbours in my building and adjacent houses- no delivery anywhere. Cannot get a hold of Garden Express nor courier service DX Express who have equally unhelpful website and complete lack of customer service. Appalling.
Order number: 7029145993

Poor show. Said 3-6 days delivery, took over 2 weeks to deliver, and product is poor quality. Definitely not worth the price.

Very rude guy at the pick up point at 450 Larkshall Road, London, E4 9HH. Dread having to pick up stuff from this address.

I came in with eye issues, pain in eyes specifically. The optician told me I need reading glasses and have an issue with my glands, and sold me a bunch of products.

I sought a second opinion, including with a doctor. I do not have an issue with my glands and I am not short sighted. I have an ocular migraine.

I feel like either Vision Express are an outright scam or there’s gross incompetence at play at this optician.

I bought a door mat. Took forever to arrive, and when it did it was in poor condition- ripped on the side and tufts of material coming off.
**UPDATE TO ORIGINAL POST**
After message from Graham and Green, in response to my post they sent me a new new mat which was in excellent condition. The mat is beautiful and I’m very happy with the customer service and speed with which they fixed the issue. Thank you very much.

I bought a kitchen table, it arrived super fast, and great quality for the very fair price. Thanks!

Super fast delivery despite warning on website on potential delays, amazing paints…thank you for the brilliant service and excellent quality!

Customer service is very prompt and polite- well done. Delivery man was extremely helpful and polite. I was however not satisfied with the product, which took forever to arrive - I returned it.

Fast delivery, nice product although not the right one for us. Four stars not five because I emailed three times to ask about refund as per instructions on website and received zero replies- in the end I just sent the product back and received the refund but would have been nice if someone responded upon contact.

Great branding and campaign but I feel these products are overrated due to quality. I have bought several items, including two pairs of trousers. One pair (jogging pants) looked very worn out in light home use very quickly; the other pair (tight business trousers) had decorative seams running down the middle of each leg which came partly undone the very first time I pulled the trousers on. I also ordered two ‘biker jackets’ (which, really, are zipped Jumpers) and these seem ok but I’ve hardly used them, so difficult to comment on quality. While I continue to like the look of the brand- I’ve not bought anything else as it became evident the quality does not match the price.