Lars Hammersholt

Hi Lars,

Thank you for sharing your feedback. We are genuinely sorry to hear about your experience, as we always aim to provide fast and reliable support to our customers.

We take comments like yours very seriously and immediately looked into this. However, after a thorough search, we were unable to find any open or past support cases matching the information provided in your profile.

We would love the chance to investigate this further and make things right. Please reach out to us directly at feedback@pleo.io with your company details or the email address associated with your Pleo account so we can track down your request and assist you immediately.

Best regards,

The Pleo Team

Hey Lars.

We're sorry to hear about a situation like this. This is definitely not the level of support we want to give to our customers, and we promise that we wouldn't lie just to get people to sign up.

It's true that at the moment we don't support receiving DKK locally. You can however receive it to your GBP Swift/global account details. You can see more info about this here: https://wi.se/which-currencies

In case you have any questions, feel free to reach out to us at: https://wi.se/help, or via social media on Facebook, X, or Instagram. We'll be happy to help.

Wise

We're happy to hear that you had a great experience with the price and ease of use. Thank you for your positive feedback!

EnjoyTravel.com

Hello Lars,

Thank you for taking the time to share your feedback with us. I’m very sorry to hear that the pre-rental emails regarding optional extras such as insurance upgrades felt excessive or unwelcome. That was never our intention.

We send these reminders to ensure customers are fully informed of the coverage options available before their rental begins, as some travellers prefer to arrange this in advance rather than at the counter. However, we understand that not everyone wishes to receive these offers, and we appreciate you letting us know how this impacted your experience.

I’ve now updated your communication preferences so you won’t receive any further promotional emails relating to add-on products for this booking. If you’d like us to adjust your preferences for future rentals as well, just let me know and I’ll be happy to take care of it.

Your feedback helps us fine-tune our service, and we truly appreciate it. If there’s anything else we can assist you with, please feel free to reach out.

Stressfree Car Rental

Hi Lars,

We regret to hear about the issue you faced at the rental desk. I understand how frustrating it must have been to have your payment cards declined.

DiscoverCars.com is a car rental comparison platform that partners with various suppliers to help customers find the best deals. While we facilitate the booking process, rental suppliers are responsible for determining acceptable payment methods and offering optional products such as insurance at the time of pickup, however, this information is outlined in our website before the creation of the booking and after in your confirmation voucher.

According to our records, a debit card was presented at the time of vehicle collection. Since the rental conditions required a credit card under the main driver’s name to secure the deposit, the rental supplier"Goldcar " offered additional coverage as an alternative to eliminate the need for the security deposit on a credit card.

It’s important to note that while our Full Coverage is designed to give you financial protection in case of damage, it’s separate from the supplier’s requirements. The acceptance of credit cards, and any additional coverage offers, are determined solely by the supplier, however, in your booking the Full Coverage was not added to it.

We would like to thank you for sharing your experience. Our goal is to provide customers with the best possible experience.

Kind regards,
Eva Smith
Community Manager

Hej Lars

Vi beklager mange gange den lange ventetid. Ringer man imellem 12 og 13, så er der dog en del i teamet, der er på frokostpause, og så er der meget begrænset bemanding på telefonerne. Det kan desværre føre til lang ventetid i den periode på dagen, hvis vi har kunder i røret, der skal bruge en del hjælp.
Jeg håber dog, at du har fået løst problemet, og hvis ikke, at du så kontakter os igen enten via telefon eller e-mail.

Mvh. Rasmus, Føniks Computer

Hello Mr Hammersholt,

Thank you for your order.

We would like to apologise for the misunderstanding in our communication.
Unfortunately, there was an oversight during the preparation of the offer and the subsequent changes you requested, which led to the misunderstanding.
Due to the increased number of items and the resulting higher shipping weight, higher shipping costs were incurred, which we were subsequently able to clarify in a joint telephone call.

Please understand that we prefer to answer price enquiries by e-mail.

We look forward to continuing our good co-operation.

Your export team from Karton.eu

--------------------------------------------------------------------------------------------------------------------

Guten Tag Herr Hammersholt,

vielen Dank für Ihre Bestellung bei uns.

Wir möchten uns für die missverständliche Kommunikation entschuldigen.
Leider kam es bei der Angebotserstellung und den darauffolgenden gewünschten Änderungen von Ihnen zu einem Versehen, dass zu dem Missverständnis führte.
Aufgrund der gestiegenen Anzahl der Artikel und des daraus resultierenden höheren Versandgewichts sind höhere Versandkosten angefallen, was wir nachträglich in einem gemeinsamen Telefonat klären konnten.

Bitte haben Sie Verständnis dafür, dass wir Preisanfragen bevorzugt per E-Mail beantworten.

Wir freuen uns auf eine weiterhin gute Zusammenarbeit.

Ihr Export-Team von Karton.eu

Hej Lars,

Jeg forstår din frustration, og vi er helt enige i, at kontaktløs betaling er en vigtig del af hverdagen i 2025! Heldigvis er løsningen på trapperne, og vi arbejder på at få det implementeret snarest muligt. Tak for din tålmodighed – vi glæder os til at kunne tilbyde en bedre betalingsoplevelse meget snart!

Med venlig hilsen
F24/Olivia

Kære Lars

Tusinde tak for din anmeldelse, og den opfølgende samtale.

Jeg er som sagt ked af, at du har modtaget visne krydderurter flere gange – det lever naturligvis ikke op til vores standarder, og jeg sørger for at gå videre med feedbacken til de respektive afdelinger.

Derudover håber jeg meget, at løsningen var tilfredsstillende, så du fremover oplever varer af tilfredsstillende kvalitet.

Har du yderligere at tilføje eller lignende, hører vi gerne fra dig på 70 33 72 33 eller kontakt@nemlig.com.

Du ønskes en god dag.
De bedste hilsner
Patrick

Kære Lars

Tusind tak for din anmeldelse og den opfølgende samtale.

Jeg er som sagt rigtig ked af, at du har modtaget varer, som ikke altid har levet op til vores standard. Det er naturligvis ikke i orden. Jeg håber samtidig, at du er tilfreds med den løsning vi fandt.

Jeg viderebringer selvfølgelig også din feedback til de rette afdelinger, så vi forhåbentlig undgår lignende fremover. Skulle du have yderligere spørgsmål, skal du være mere end velkommen til at kontakte os på mail kontakt@nemlig.com eller telefon 7033 7233.

Du ønskes en god dag.
De bedste hilsner
Mathias

Hej Lars!

Vi beklager meget, at du oplevede problemer med afhentningen af din pakke. Det er ærgerligt, at pakkeboksens åbningstider ikke levede op til dine forventninger, og at dette ikke var tydeligt angivet i vores webshop. Vi forstår din frustration over begrænsede åbningstider og at det ikke stemmer overens med den generelle opfattelse af en pakkeboks. Vi vil undersøge, hvordan vi kan forbedre informationerne om pakkeboksernes placering og åbningstider på vores hjemmeside. Tak for din feedback.

Med venlig hilsen
Theodor - Instabox 🚚💨

Hej Lars

Tak fordi du deler din oplevelse med os 🤗

Jeg beklager, at du har haft problemer med vores levering.

Jeg vil rigtig gerne hjælpe dig, men det oplyste pakkenummer i din anmeldelse  er udløbet, og jeg kan derfor ikke undersøge sagen.

Du er velkommen til at kontakte os på 76331111 eller skrive til os via kontaktgls.dk 💙

Jeg ønsker dig en fantastisk dag ☀️

Venlig hilsen
Oisin S - Customer Service