Currys Business Bewertungen 

My wife and I decided to take trip to Currys in Crewe to buy a new TV. I have always bought from Currys, until now.
The young man we spoke with I would say was inexperienced, so give him a some leeway. The first three TVs we enquired about which were displayed in the shop, we're all out of stock. Two of them were seemingly discontinued. I asked could we buy one of the display models, not allowed apparently. Eventually there was some confusion on the price of the one we settled on which was in stock, it was £2999 with a free £700 soundbar, we have a perfectly good soundbar already, can I buy it without the bar for £2300, no. It has to come with it for £2999. So with that, I looked up the same TV, it's £2200 at John Lewis. Bonus. Goodbye Currys.

Some issues with DPD delivery but it was swiftly resolved by Enya-Jade at customer services

Staff members Lorna in Business Support and Daniel Green in Sales were superb in assisting me in resolving my Curry's business purchase issue. I had had a bad experience with a faulty product and they made the process of replacement, delivery and installation easy and efficient. A huge relief and one very happy customer!

Ella, our Business Support Specialist, was fab in sorting out our order. She kept checking in and letting us know the status with relevant time lines, delivery times and collection etc. Great work!

Iwona was extremely helpful and very knowledgeable and helped me finalise my purchase via the business service. Many thanks Iwona

The phone call was answered quickly and Natalie was what customer service should be: warm, friendly, engaged, helpful and solution focused. She asked clarification questions and was clear in the next steps/process including what I needed to do. Her follow up and actions were undertaken promptly.

Your customer Service is second to none. I was greeted as i entered. Asked if I needed any help. Was seen by Joseph who could not do enough for me and was very attentive. My goods were carried to my car and placed in the boot. Could not ask for more. Thank you.

We bought a chest freezer at Kingstown Retail Park, Carlisle, Reece assisted to us, he was very friendly and helpful, professional and a truly excellent staff.

Went to casually browse for a laptop for work, the sales guy knew his stuff all the processors the makes and models, and which laptop would be best for my needs. I ended up purchasing the laptop he recommended and it’s perfect. The process of purchase was easy, although I had to have the laptop ordered again simple

Yesterday my mum purchased a Fridge freezer from your elk mill store, I was with her. She gave all her details and when it was time to pay she put her card and pin in, it said approved, then the workers computer froze. She moved to the next computer and said we’ll have to start from the beginning because it didn’t work. My mum and I were cautious because it said approved on the card machine.

We were reassured 4 times that it won’t have gone through, my mum said she couldn’t afford £800 so has it definitely not gone through and she said no, don’t worry. Runa (the worker) even made a joke about how, if it did go through, she’d have 2 fridge freezers to show for it anyway.

She carried on the process for a second time and everything went smoothly, she also bought a tumble dryer on monthly finance a few minutes later.

Today my mum (69 years old, doesn’t do any form of online banking) has gone to pay for her shopping in Tesco, and her card has been declined. She’s panicked and got in an upset state due to her already having anxiety, drove to her bank 20 minutes away and it was just closed, printed off a mini statement and noticed 2 TRANSACTIONS for £419 have gone out of her bank yesterday.

I went with her to currys to explain what has happened and she was basically laughed out of the store. The staff told her it was just pending and would automatically bounce back in her account within 5 days because the order hasn’t gone through on their end, only the second one has.

My mum has cancelled the order for the fridge freezer and the dryer due to how upset she has been over the treatment of this. She didn’t even get an apology! They said it sometimes happens to other customers, and that it’s no one’s fault. Can I just state that Runa was very pushy with us to start again.

My mum is without her own money that she depended on for 1-5 days. She’s only recently become financially independent after not being for her whole life. It’s caused her a lot of stress and I am quite frankly disgusted with the way things have been handled. Surely Compassion is key when dealing with customer care.

A multi million pound company saying this “happens sometimes” isn’t good enough, no one would expect to walk in there with their hard earned, saved up money ready to buy an appliance, thinking that there’s a risk you could be charged twice for it.

I look forward to hearing your reply.

A special shout out to Dawid Debowski at the Chester branch and I hope people high up see this!

I have had the pleasure of dealing with Dawid on three separate occasions over the past year — initially when purchasing a printer, again when he was representing Currys Business at a conference, and most recently today while he helped resolve an issue relating to a warranty.

What makes Dawid stand out is the consistency of his approach. Across every interaction, he has demonstrated an exceptional level of professionalism, knowledge, patience and genuine commitment to helping the customer. He doesn’t simply do what is required; he takes the time to understand the situation, find solutions and make sure the customer is properly looked after.

Having encountered Dawid in three completely different circumstances, I can say that his excellent customer service is clearly not a one-off. He consistently represents Currys Business in an exceptionally positive way and is a genuine ambassador for the organisation.

I would specifically ask senior management at Currys to take note of this review and ensure Dawid’s efforts are recognised internally. People who consistently go above and beyond, create such a positive impression of the business and demonstrate this level of customer commitment are extremely valuable. In my view, Dawid is exactly the type of employee a company should recognise, reward and retain.

Dawid is a real credit to the Chester branch and to Currys Business as a whole. I hope this feedback reaches his line management, regional management and senior leadership, because exceptional customer service deserves to be acknowledged — and Dawid has demonstrated it repeatedly.

Thank you, Dawid, for your continued professionalism, for taking ownership and, most importantly, for going above and beyond to make sure things are put right. An outstanding representative of Currys Business.

Very professional and helpful in your business area, shame the sales man got me the wrong tv. After I told him 3 times I didn’t like this tv due to the surround was very wide, that’s why the price seemed good, I purchased two tv’s and he said he would do me a good deal I chose the two I wanted, but he put the cheapest tv with no discounts very poor

A big thank you to Francesca (sorry don't know the surname, but in customer services) and Samuel Bale as part of the sales team, who were excellent and delivered top service when I had one part of my order not arrive, but after a visit to the store showed on the system it had. They were efficient and worked together to ensure I was not out of pocket and without my item I had ordered in good time. Thanks both.

James Brown is fabulous! No issue is unsolvable in his eyes - he is very prompt, polite and always helpful. Whenever we have a new or old query I have no doubt that he will help and solve it within the hour. Couldn't ask for much more! Thank you James

Excellent service from Enya-Jade at Currys Business. She was very helpful, responsive and kept me updated throughout. Delivery information was provided promptly and the whole process was straightforward. Many thanks for your assistance.

Francesca - super helpful with everything!

Was offered a discount for accepting damaged speaker and never got the refund ,

Great service. Spoke to a knowledgable sales team and was given very good advice when choosing a new laptop.

Excellent issue resolution. A delivery had been rejected by my customer's security multiple times. Francesca provide excellent and prompt support to refund and reorder the item with some amended details. Thanks for your help

Very helpful! Good customer service always emerges when you have a problem. My laptop had an issue, and I'm glad I bought through a respected vendor, as the returns/exchange process was very clean and simple, and because I spoke with real people, they were able to adapt the return based on my travel commitments.