Funke

I started using the Mansfield dealership 5 years ago. I had a Citroen and now have a Peugeot. Sad to report that it’s gone downhill, in a bad, ‘everything-stripped-back’ way. Apparently, it was bought out by some company and there’s no more genuine customer care or service, to the point of actually endangering customers. I was given an unsafe ‘cover’ car whose speedometer and speed-limit indicator weren’t working. Not something I’ve ever seen before, neither did I think it was possible. And for a car dealership to give that to a customer is absolutely unacceptable. Secondary to that, it was filthy inside and out. And my car was also returned without having had the complimentary wash, after having been at the dealership for many days. I have also put in an official complaint but I will probably move to another brand/company/dealership once my current lease is over.

From the first contact to the finished job, a great experience for me. The quote was straightforward and gave me options. Paul and Mark turned up on the day of the installation, immediately laid down covers and started work. My loft hatch was stuck and Paul patiently gave me options; likewise with Mark with the actual ladder. In the end, he and Mark were able to resolve the hatch issue, my ladder and boards were fitted and I’m really happy with the result.

Second time buying from AL. Both times huggies earrings sets. I wanted something that I could wear regularly and their sets are just right. Very pretty- even my boyfriend complimented me on the huggies heart set. I bought another set recently and it arrived within 24 hours even though I didn’t pay for express shipping. Nicely packaged with a nice message; perhaps a bit excessive on the packaging though. One of the smaller clasps seems to be a bit loose but I’m keeping an eye. Overall, highly recommend.

Bought several items earlier this year from several shops at different times whilst redecorating from DBZ Marketplace. All arrived promptly-sometimes quicker than expected-, and in good shape and I got some fantastic deals. The only time I had to return an item, that was dealt with quickly-both the refund and exchange. My overall experience was so positive; shame that this isn’t being replicated across board.

I purchased a 3-month supply of minoxidil. I received them quickly. Somehow, the first bottle ran out within 3 weeks. I reached out via email, and to my pleasant surprise I received a very nice, professional email from Holly, seeking more information. I responded and again got a swift response and generous resolution within 2-working days. I can’t speak to the efficacy of the treatment yet because I’m only one bottle+ in but I hope it works, but so far, I would definitely recommend the company. Thanks Holly!

So far, I’m afraid it’s 1-star for order and delivery experience. I chose from a ‘7-day’ range on the 10th of March. After confirmation of order, I have not heard a peep from DFS. Expecting quick updates and an expedited process, because, hello, 7-day range . I checked in on the 14th. I was told there was a slight delay due to the finance process-not sure why because it still went through on the same day-, but fine, I was then told that the actual sofas would arrive at the distribution centre possibly within 7 days and that I would then get notification of a delivery window of 3-4 days. Already, this is not a 7-day range, is it? I was happy to go with that with the understanding that I would definitely be contacted today (the 7th day) to arrange delivery but by mid-afternoon,nothing. I chatted again with a rep who advised that the order should arrive at the distribution centre today and I would be contacted. Till now, nothing. One can’t even track the order because the last update was on the day of purchase. I understand that the delivery date is an estimate and both agents advised this, but to not hear a word from DFS for a week, on products marketed as ‘7-day’ delivery, is quite unacceptable.

Hi Lia, thanks for your response. I left the phone at home although that’s not the number I usually use on online orders, so I am not sure why /how that number was used. Nonetheless, have now received a text to book delivery for the 23rd Mar, so fingers crossed. Many thanks.

Final update- Happy to report that my sofas arrived as scheduled, set up well by the crew and all in good condition. For that I am happy to upgrade my review to 3-stars to reflect the outcome.

I was a returning client from 5 years ago when I needed a fairly straightforward joint remortgage. Last year, my needs were much more complex. Tony and Sharon, working as a team, guided and supported me along the way. A genuinely professional and amazing partnership, they both played a significant role in getting me through. Sharon is one of the warmest, most talented and down-to-earth people that I have ever met and she really helped me in what was a really difficult time, going above and beyond, and the extra mile. Accessible and super-kind, she and I became virtual fast-friends by the end of the process. I would highly recommend IAdviser, and the advisors that I have worked with within the team, including Tony and Sharon.

I had never heard of this store until last year. I decided to go with them, finding a sintered stone table and separate dining chairs. I was able to request that both sets of purchases were delivered together. Customer service replied promptly and arranged that. Then I needed to rearrange my delivery and once again, seamless, quick and efficient response and action. My furniture arrived today and it’s all so beautiful. Not a single scratch or dent. All parts complete. Unique-looking table and afterwards, a lovely courtesy email to check everything was in order. Certainly recommend.

I bought an experience however my message wasn’t included. I got in touch and I received a response very quickly from Asive who apologised and reassured me that a replacement would be sent out via next day delivery. That was done and I received the voucher with my message in good time for the occasion. Thanks Asive.

Great place to shop. Really unique and well-made pieces. Sizing can be a bit hit and miss as with most other brands. Delivery and returns quick and straightforward.

I found Tapi online whilst in the planning phase of changing my carpets downstairs. Andrew came to do the measurements. He was really nice and patiently went through all possible configurations to get me the best deal. I had to place things on hold for a while and then went into the Mansfield store where I met the store manager Andy and the asst manager Paul. I was made to feel welcome instantly, offered a hot drink. Andy remembered me which was really nice. We went through my previous quote and I managed to save a bit of money. The Mansfield store is big, clean and well-lit/maintained with a lot of choice. I’m looking forward to my fitting but so far, I am really impressed and would highly recommend.

I used this as part of insurance and of course, it was extremely difficult to get into my own GP. The booking process was easy and quick. I got an appointment within 72 hours and the consultation went really well. The Dr was amazing and my issue was resolved.

I have used this company for my wigs for a little while now, moving up to their LV4 (whatever that means). I bought a wig recently and decided to return within 14 days as is my right under consumer law. I informed the seller who told me to return to the US. I checked whether they had a UK return address (which they do because it’s right there on their packaging. I was told no, I must return to the US. I negotiated that I would be refunded half of the shipping costs and that was agreed. I posted the wig it transpired that duties and taxes were due to be collected from the recipient-UNice. Postage company advised me and I advised UNice promptly. They claimed they hadn’t received the request to pay D&T and then asked me to pay it!! I went back and forth with them, then I had to reach out to the postage company myself and get a link for the payment. Then UNice dragged their heels a bit more, then asked me to pay half, then said if I paid it they would reimburse me. But by then (today), the payment link had expired. I am shocked and disappointed because if you don’t want to pay D&T, don’t ask customers to return merchandise to the US. This went on since the 9th Oct and I gave them ample opportunities to resolve and uphold their obligations under consumer protection laws but they didn’t. So I have opened a paypal case and also have no choice but to leave this review.

“Reply to UNice’s reply “ basically a long ‘reply’ saying nothing and worse still telling lies. EVRI sent me multiple emails advising that they had sent the notice of D&T to UNice; it’s the recipient that pays customs, always has been. Unless the sender has an account with the logistics company that covers both the shipping costs and D&T. If you only receive returns to the US, you should know this. Lastly, I forwarded you the email containing the payment link that I went out of my way to get from EVRI which clearly stated that YOU had been contacted to pay yet you let it time out. The only email I have received from you is another one that doesn’t fix the issue. You have left me out of pocket by over £100 and I have no wig and no money till date. I have warned you that I will be going down the legal route, and I will, so bring it on.

I had a subscription for ink for my PIXMA TR4500 series. I received the notification on the 19th Sept that it was coming up to fulfilment time but that if I sent an email requesting cancellation within 24 hours, the repeat order would be cancelled. I duly sent an email requesting cancellation in good time. Imagine my shock when I then got a dispatch notification. In the first place, I noticed that the cost I was at least £8 higher than what it should have been. I reached out urgently but I was told that the order was already on the way and to return after receipt (utter waste of numerous resources). I returned promptly on the 26th Sept and advised Canon on the 4th Oct because I didn’t hear anything back. I was told on the 8th that they were expecting delivery that day and ‘Once this happens the order for your refund will be triggered and once your bank clears it within the next couple of days, it will appear on your account’. I waited another week and reached out again on the 16th because there was no acknowledgment or refund confirmation email. I received a response saying that the ‘store team will be contacted to confirm the status of my refund’. The million-pound questions are- why was the ink dispatched in the first place, even after cancellation was requested within the window specified and two, how does it take weeks to process a customer’s refund? The sheer waste of the, I feel, deliberate refusal to cancel and the hassle of making numerous calls and sending numerous chasing emails is totally unacceptable in this day and age. I need my £38.46 refund asap.

No reputable company should use DHL and their depot in Enfield. Customer service is also terrible and gives information that is not followed up or actioned. A case of right hand not talking to the left. Was expecting a really important package. It wasn’t put on the van for delivery. Call centre agreed that I could go collect with ID. Depot and call centre gave me the runaround for over 5 hours. At the depot, you have to stand outside like a dog and ring a stupid buzzer and then give the tracking number via that number whether it’s raining, hailing or howling with wind. Rude staff both on and offline at the depot. I have not had a problem with any other delivery company in at least three years. Anyway, long story short, I didn’t get the package until 7:44pm, the ridiculousness of it. I wasn’t there and the package couldn’t be used for the intended purpose. Raised a complaint via both the call centre and online and I have just heard back, 6 working days after their publicly displayed SLA. Shocking shambles.

First time using Shoezone. Easy website, great value products, and good in-store selection too. Collected a pair of shoes from the Mansfield branch and the customer service was fantastic.

We joined a couple of years ago. Didn’t use for long due to personal circumstances but I found the cards and app user-friendly and the team was always very helpful and super-quick.

Sometimes, coming on trustpilot and seeing that a company has mostly awful reviews makes one feel a tad better, but also leaves one wishing one had done a bit of research prior to using the company. Long story, I needed a charge and found a ubitricity lamp-post point in Chingford. I scanned the QR code, plugged in and chose the smart charging option but charging didn’t start. So I called the helpline and was told to reconnect and choose the normal tariff, and that the ‘system’ would still recognise that it wasn’t peak and adjust as needed. This was 11.50 am so should have had at least 4 hours of non-peak charging. I kept an eye on the app, expecting to be notified of charge level but it just kept going round, saying charging. Same thing at about 10pm at night. I needed a full charge for a long-distance trip the next day so I thought I’d leave overnight, since it would be charged at off-peak anyway. Alas, next morning at 8am, still nothing to indicate level of charge but I had no choice but to disconnect as I was travelling. Suddenly, £36.48 left my account! This on top of the £25 holding fee, £61.48 of my money held. Firstly, the deposit or whatever it was, should be used for settling the final bill; so if you use more, they only debit the balance from your account to make up the final bill or if you use less, you’re refunded the balance. Secondly, I have a point at home and don’t spend anything close to £36.48 a whole month and I’d only used a bp pulse once which cost about £5 for a 30% charge so imagine my shock at this hefty fee! Thirdly, I was advised the system would not charge peak but still did even though I, through no fault of mine, couldn’t use smart charge. Then, I got two invoices- one for 18 hours 13 minutes which equated to £11.64 and one for 20 hours 15 minutes (my charge time) charged at £36.48! Even though there were only two hours difference in usage time, such a massive difference in final bill, and till now no explanation as to why I got two invoices anyway. I made a couple of calls in which, interestingly, the rep was quite nice however, the person responding to my subsequent emails was rude and condescending. Even though the phone rep was relatively pleasant, he didn’t do what he said he would which was to raise a complaint, because I haven’t heard from anyone and the emails have stopped. I got their charge card but I will be cutting it up and avoiding their points in future.

Switched from company after a handful of years. My DD always went out in the first week of the month. To my surprise, I was notified that my final bill would be taken on the 28th of the month. I submitted a webform in good time requesting that the DD be taken on the usual day. Then I CALLED and spoke to a human in good time to request same. I was told not to cancel DD, that they would attempt to take the money as requested. 28th comes around and of course, they debited my account which went through but put me into overdraft. I emailed in the morning and till now, crickets. And my account has been overdrawn and incurring charges since yesterday.

The actual switch itself was a bit thorny, with issues here and there including a non-intuitive website, but I cannot fault the customer service. Very polite, professional, helpful and enthusiastic team, no matter who it was. Hopefully the rest of the switch, and my patronage of Octopus will be smooth-sailing.