So far, I’m afraid it’s 1-star for order and delivery experience. I chose from a ‘7-day’ range on the 10th of March. After confirmation of order, I have not heard a peep from DFS. Expecting quick updates and an expedited process, because, hello, 7-day range . I checked in on the 14th. I was told there was a slight delay due to the finance process-not sure why because it still went through on the same day-, but fine, I was then told that the actual sofas would arrive at the distribution centre possibly within 7 days and that I would then get notification of a delivery window of 3-4 days. Already, this is not a 7-day range, is it? I was happy to go with that with the understanding that I would definitely be contacted today (the 7th day) to arrange delivery but by mid-afternoon,nothing. I chatted again with a rep who advised that the order should arrive at the distribution centre today and I would be contacted. Till now, nothing. One can’t even track the order because the last update was on the day of purchase. I understand that the delivery date is an estimate and both agents advised this, but to not hear a word from DFS for a week, on products marketed as ‘7-day’ delivery, is quite unacceptable.

Hi Lia, thanks for your response. I left the phone at home although that’s not the number I usually use on online orders, so I am not sure why /how that number was used. Nonetheless, have now received a text to book delivery for the 23rd Mar, so fingers crossed. Many thanks.

Final update- Happy to report that my sofas arrived as scheduled, set up well by the crew and all in good condition. For that I am happy to upgrade my review to 3-stars to reflect the outcome.