YT Industries Reviews 

My mountain e-bike arrived after a long 2 month wait but came with an EU plug rather than a UK one. I spoke to Hadley who sorted out a replacement immediately and it arrived within 24 hours. Friendly and superb customer service!

Ordered in March. Delivery date was 6.5. Has not been delivered. No info about delivery. Luckily used a credit card which will return my money, but doesnt cover the time and effort lost. I feel the company as a fake.

Horrendous customer service. Bought a bike from them, two months later once my expected shipping date passes with zero communication from YT I try to reach out to them to see what's going on. Nobody answers emails or online forms. The only phone number to call goes to a pre recorded message that tells you to fill out the online form that nobody replies to. Finally get a call back after repeatedly calling the number. Turns out thier accounting department says I didn't pay. I give them the PayPal transaction number and all of a sudden they've found the money. The guy says the bike will ship by the end of the week. That date passes and all I've got is an email from UPS saying a label has been created. No bike has been shipped. Still zero communication from YT and still not answering emails. I'll be starting a dispute with PayPal if I don't see my bike soon.

Order number 1003212, ordered on 9/3. Expected shipping on 6/5.. since the order nothing has change, in process since our order! Several emails but no answer from them, called this morning ... no answer. My son wanted this bike so much, his money went in to this and now we don't know what is going on!

AVOID! I'm in the same situation as everyone else. I have been lied to for the past three weeks regarding my bike. First lie, it's ready to ship, just awaiting the shipping paperwork was told I will receive a tracking number when it leaves the warehouse. Second lie there has been delays due to the april bank holiday (Germany has different holidays to the uk), The company I work for buy a lot of goods from Holland and the bank holiday has never effected it leaving Holland just delivery once in the uk. Third lie the bike has left the warehouse, I then asked for the tracking details are not live, I pointed out I deal with tracking everyday and know it becomes live the moment it's scanned by the courier. Forth lie someone hasn't loaded the tracking details for me them to see it on their system. Now my emails are being ignored. Still no sign of my bike. I used to work in the bike trade, and YT used to be amazing bikes and people to deal with. Now, it's not the case. Look at other brands and avid YT at all cost

I had a problem with the Reverb Seatpost on my Izzo. I sent YT pics of the issue, they spoke to RockShox, arrange for me to return it and Rockshox have replaced it.
Minimum fuss and really quick.

Bought an ex-demo Decoy bike from the YT Mill Surrey UK. Great bike and no issues whatsoever for the past few years, until I had a problem with the motor a month ago. Dropped it into the MIll and left it with them assuming the worst and a huge replacement bill. They were great and managed to sort everything out under warranty. Big thanks to the mechanic Finn Burley who did a cracking job and to Eme who kept me updated throughout.

I have to say, dealing with Chris has been excellent. YT have been great to deal with from purchase to service. I love the bikes. I’m on my second and find them playful, fun and easy on the eyes. I’m not perfect at maintainence and they seem to stay in great condition, even after seven years. You get a lot of bike for the money in my humble opinion. I’ve never managed to bottom out their capability.

Great customer service, great quality products. Very personable team that respond very quickly to any questions or help needed. Also offered compensation for delay in order which is very reasonable. Will continue to buy seriously good biking products from the YT Mill. Thank you YT!

Great service as always from the guys at the YT Mill. I was looking for a replacement part and they sorted it and sent the next day. One of the main reasons why I will probably choose to buy another YT for my next bike.

I ordered bike on sale and paid it. All the time the status of the order on the store was in process. After 17 days when nothing was happening I wrote an inquiry about delivery and got a reply that they accepted more orders than they can handle and send back the money. I don't understand their attitude. If they can't deliver an order, they know it after a few days. If I didn't ask, would they keep my money and wait to hear from me???

Bought a Bike at YT and couldnt be more happy with it! The quality is amazing of the frame is amazing, it came in a very nice box which I will save forever for if I need to transport the bike some day. Surprisingly it came also with a tool box, with all the necessary tools to build up the bike, and a water bottle.

I had a little issue where the steering bearring was kind of stuck, I sent an email to YT customers service and straight away they helped me very well and sent me over a new one.

All in all, super recommendable bikes with excellent customers service! 100% happy with my purchase.

Lars

I ordered a bike in mid Nov 2024 which was a pre-order so I wasn't expecting to receive it straight away. There was an estimate of mid December for shipping so I figured I could wait a month or so. In January I reached out to YT for an update and was given a revised date for the end of January. At the end of January I contacted them and was given a date towards the end of February. This date, like the others went by and I was told early March. It's now April and still no bike. Customer services are unable/unwilling to tell me what is happening leaving me in a position where I have paid in full for a bike that doesn't exist. I finally decided to cut my losses and cancelled the order as it was clear they were unable to fulfil the order. All in this was the worst retail experience I can remember, the amount of time involved, the repeated false expectations that were given and the general disconnect between customer services and head quarters in Germany means I have to write a very bad review for a bike brand I was excited to be a part of.

This is my 4th YT bike and I am very happy, I had an initial error code on my E-bike but one of the YT staff was very good and clear at comunicating to me what I needed to do and everything is working well now ..... thank you !

Great communication when buying the bike but also during any service / upgrades through YT service

Hopefully I wont get any problems with the bike but I know that if I do unexpectedly experience any problems, the staff at YT The Mill, UK will help to the best of their ability. They help even with the smallest of requests. Couldn't be happier

Thankyou YT once again

P.s. the bike is also superb! YT Decoy Core 4

Amazing bikes, amazing support!
Had little warranty issue with forks. YT support ( Chris and Felix) was fast to reply and provide all information needed to send part away and get it fixed!
Got it back in less than a week from first email.

You buy a YT bike, you’re on your own.
I bought a 5k capra, after one month it seemed i couldn’t make the transmission work properly, mechanic said it was a faulty component. It’s been 14 days I’ve been trying to get help from the customer service, but if I’m lucky i get an answer every 7 days, and not even that. They received the bike 10 days ago, still haven’t touched it. They refuse to’ reimburse shipping costs, they aren’t answering emails. It’s a nightmare of a company

I'm not usually one for leaving reviews but the service I've received from YT UK has been absolutely shocking and the worst I've received from the purchase of any bike in my 20 years of riding.

I purchased a bike on the 18th of Feb though the outlet when they had many bikes for sale at good discounted prices, I then waited a month for my build date which was yesterday to receive an email saying that they could proceed with my order due to a stock error and that here was a £100 voucher for the inconvenience. Throughout the purchasing i made many phone calls, of which i was told nearly every time that my order was getting processed and they were waiting for parts to arrive so they could assemble.

Every time I spoke to YT UK there were excuses about low staff issues and people been off sick or that everyone was snowed under causing delays. A partial refund that was stated to take up to 5 working days took two weeks, I never actually received an email confirmation for this as promised, they say they are going to return phone calls, then don't and to top it all off they cancel you order on the build date of your bike once you've organised a trip to Wales to ride the thing! Now I'm stuck with no bike to ride & a £100 voucher which means absolutely nothing.

I would highly recommend you choose a different direct purchase brand, as my first experience with YT has been absolutely terrible and by the looks of it I'm not the only one having these issues!

Great support from YT UK, made finding small, obscure parts for my Bike easy.

Outstanding customer service, too many people moan about issues but for me it’s how they are resolved. Great service and I am very pleased, thanks.