YT Industries Reviews 

Great customer service, very fast and helpful

Warning to anyone buying a bike from YT on pre -order .
The date they give is lies just to get you to buy .
I paid for a bike in Oct 24. Knowing it won’t arrive till late jan 25. It was a late Xmas present for my son .
Jan came , my son getting all excited . Only for me to get an email saying bike build won’t now be till Feb 10th ( plus up to 2 weeks to build the bike and deliver )
Feb 10th came . I emailed YT to enquire if my son’s bike was being built as promised . They replied back saying yes it’s in a build queue , which can take up to 2 weeks .
Not the best , but it was ok . It’s coming soon I’m thinking .
Only to recieve an email today , 2 days later saying it will be delayed now until 24/2/25 . Another two weeks plus I’m guessing up to 2 weeks on that waiting in a build queue . No explanation. How can it go from being in the build queue on the 10/2 to being delayed again 2 days later . Now I have a very upset son still waiting for his bike .
Seriously do not pre - order a bike from YT . It seems like we will never recieve it .

Ordered a bike from YT in August 2024, but didn’t receive it until mid November
Used it once at BPW and the gears were jumpy. Took it to my local bike shop, who said that on top of the gears the headset was loose and a break cable was frayed and kinked. Basically really poor quality build by YT, which I was charged £50 for and another £50 to put it right.
Thanks YT!!

I haven’t written that many reviews, but really need to make other parents aware.

We ordered a bike on 29 November 2024, a pre-order expecting it to arrive in time for Christmas as our son’s present. He was so happy, had been saving to get all the gear to go with it. Nothing, no bike, no updates, no apologies.

Having emailed, I received a response apologising for the delay stating it was due to Christmas and that there was a sale on.

I contacted the customer services in early January, mid January, end of January- still no bike only apologies. Finally was advised it should be delivered in early February.

Early February comes, still no bike but another email today saying at least another 4 week delay. No explanation as to why it is taking so long.

So over 3 month delay- would anyone find this acceptable?

I have never had an experience like this not to mention trying to explain to my son over and over about the latest delay.

Ordered 720wh battery and they posted same day and it arrived next day. Very happy thanks

Ordered replacement hanger and thru-axle but ordered the wrong model year. Once I'd realised YT sent out the correct one immediately, whilst waiting for the wrong one to be returned (to be credited). The staff were super helpful both via email and on the phone, and were quick to respond to emails. Delivery was next day too. Exactly the kind of customer service you want!

I ordered a shirt for my grandson on 12.17.24 and he ended up changing his mind. I returned the shirt unused and unopened (it was received by YT on 1.2.25). After several emails, and ensuring they received the shirt back, I am STILL waiting for the refund. Their brand might be awesome, but this lag in refund certainly isn't!! I wouldn't try to return anything with them.

Now, it’s been a while since I’ve purchased a new bike. Last bike purchase was in 2012. I’m not certain if it’s the new norm, but I was thoroughly impressed when I received my jeffsy core3 from yt. Not only did it arrive within three days of ordering, but the quality of the bike packaging, and the bonus gifts (shock pump, tire pump, torque wrench) included. Mind blown. Everything was so well put together, I had a tough time believing what I received. 10/10 would recommend.

Super fast and helpful service delivering bespoke spare parts

I ordered my bike on the 2nd of October 2024. Despite receiving multiple marketing emails that my bike is in stock in the last 2 months, there is no sing of bike being delivered to me. No communication via email from YT. I called the YT UK just to find out that there is a backlog of orders and stock is in Germany. Still no delivery date. Bike might be good quality, but the company is very misleading towards the customers. I'm giving it until Christmas and cancelling the order.

The bike I was on was the highlight.
The staff were very friendly at the YT mill and very helpful. Overall, it was a amazing day out.

Really helpful and friendly : ) thank you

2 Stars so far, as I'm still waiting for my Capra paid for in September with a quoted 12 day delivery schedule after putting myself on the email alert for bikes coming back into stock, several excuses later I'm still unaware of a delivery date and it's mid November.

I have bought 8 bikes from YT Industries. Starting in 2015, I have owned a Tues, all Capra models and 2 of the Jeffsy models. The bikes have the best spec to price found anywhere in the market and are well-designed and competitive with the name brand American or Canadian bike brands sold in stores. I am an ex-professional DH racer who still races Enduro and I love these bikes and this company. I had a service issue with my last capra and the customer service facilitated the return shipping of my bike and was available throughout the repair via email. I plan on buying the new Tues when some more money comes in!

Excellent service, needed a hard to find part for my YT Shred reached out to these guys and they responded and sent me the part in a matter of days, swift easy and great communication. Thanks again

The guys at the Mill are awesome, as are the bikes! Just wish I lived nearer!

One of the worst companies I've had to deal with in years. they're branding and product looks superb, but sadly that's where it all comes crashing down.
They are openly lying about delivery dates telling customers 10-12 working days when its actually closer to 6-8weeks.
I had ordered the YT Izzo Core 2 but based on the awful logistics and customer services, I gave up after waiting 5 weeks and asked for a refund.
Its now 2 weeks since asking for that refund and they still haven't paid. The main issue is their German HQ who cant tie their own shoe laces up, made even worse by the fact there is almost zero communication between their UK and German branches.
I would also advice against calling up their German HQ, the woman I spoke to was rude, patronizing and had no interest in helping in any way, made clear when she put the phone down on me!

I now have no other choice but to start a dispute through my bank. Thank god I paid on credit card.
Avoid, avoid, avoid!

Also worth mentioning they love replying with generic empty apologise like the one they've copied and pasted below. I don't accept your apology!

2 years ago I bought a YT Capra and since then, it has performed beyond my expectations. The value for money and performance has been incredible. I had to change the address on the bike at the last minute and YT accommodated the request extremely quickly and without hassle. Recently, I purchased a bike bag from them and it did not arrive. I raised this with their team and within a week I had the item delivered. I am in the market for a new bike and my positive experiences has pushed me to buy another YT

8 weeks and nothing, order has gone from "being processed" to "completed" for an in stock bike
The local YT mill are unable to help and say that others are in the same situation. Their only solution is "do you want to cancel?" as they have no control of the situation

Stated on the website: WHAT IS THE DELIVERY TIME TO THE UK? We generally expect orders to arrive within 12 business days of payment being received and allocated.

Totally misleading as I have been waiting 8 Weeks

I have now cancelled the order but am struggling to get a refund

I will never purchase anything from this terrible company again. They are only interested in money not riders

Update: Below is YT's 'copy and paste' response given to many whatever the issue.