YoungLA Reviews 

If you plan to pay shipping costs both ways, this may be the brand for you.
Be aware that you are charged for the initial shipping as well as a protection label. If you receive your items and decide they aren’t right for you—especially since you don’t have the opportunity to try them on—you are also responsible for the return shipping fee.

Additionally, if you choose to exchange an item rather than return it, discount codes cannot be applied to the exchange. In other words, you may end up paying fees on both ends.

I hope you love everything you ordered, because returning or exchanging items can become quite costly. I would encourage shoppers to carefully review the company’s policies before purchasing and consider supporting brands that offer more customer-friendly return and exchange options.

There are plenty of brands that value their customers and make the shopping experience more accommodating. It’s worth considering your options before making a purchase.

Charged me for two orders and wouldn’t refund me for the duplicate order

Absolutely HORRIBLE experience with YoungLA — disgraceful customer service

I have never been so disappointed by the way a customer complaint has been handled. My experience with YoungLA has been absolutely terrible.

I reported an issue with my order, provided the information and evidence available to me, and requested a legitimate resolution. Instead of genuinely trying to resolve the situation, the customer service team came across as cold, rigid, dismissive, and completely unwilling to take responsibility.

The result? No meaningful effort to resolve the problem and a refusal to issue a refund despite my dispute. I was therefore forced to escalate the matter through Klarna so that the case could be formally reviewed.

What is most shocking is the feeling that once YoungLA has your money, the customer simply no longer matters. When something goes wrong, you are pushed toward internal procedures instead of being treated with respect and having your problem properly addressed.

I am sharing my experience publicly so that potential customers can think twice before ordering.

YoungLA has completely lost my trust. I will never order from this company again, and based on my experience, I strongly advise others to think twice before giving them their money.

An absolutely disgraceful experience from start to finish.

perfect this company

This is one of the worst experiences I've ever had with a clothing company and this was my first time ordering from them too. I ordered a bikini top AND bottom. They only sent me the top and cancelled the order for my bottoms. They did not reach out to me to explain why. I had to reach out to them. They told me they "miscounted inventory" and did not have my size. They did offer to refund my top if I sent it back but I wanted this set and so I asked if it would be restocked. They said it could take a while but that it would be restocked. Months later I'm reaching out over and over and over with absolutely no reply. I want to return this top and I want my money back. It's sat in a drawer with tags on completely useless to me. They're now fully sold out and the company is unresponsive. I would NEVER recommend this company to anyone.

Overall satisfied with their product and service

YLA Money always. Copped that camo bronco jacket for 38, normally 110. Came in; definitely a 100+ dollar jacket. Shi Fiye

Quality clothing

One of the two pants I ordered arrived faulty. I contacted youngla on all their platforms including all the email address I could find. Even on a previous email thread. And still over a week later. No reply. The worst customer service for such a ‘big brand’ I have ever come across!

Ordered 15 pairs of “woman lover” tanktops. Bought a new white one, washed it once and the whole sticking of the tanktop was broken. Emailed customer service about bad sticking and they replied “we can’t say it’s a bad product because you’ve worn it once”

Last time I checked companies have to sell decent products, even if it’s clothing.

After a lot of back and forth, they wanted to give me 20% store credit (3 dollars) instead of satisfying a customer with a new tanktop, after all they delivered a bad tanktop. Wore some of them for years without any issue.

They lost a customer.

I’d give this company zero stars if I could. My order never arrived, and their customer service couldn’t have cared less. They seem far more interested in taking customers’ money than actually helping them. Safe to say they’ve lost a customer for good.

Really impressed with the quality of the stuff i received..I cannot understate how well the training bottoms and tanks were..with great designs and durable..used an affiliate code from weakguy and got 20% which was a bargain. Also I live in the UK and it's came from Germany really quick and I didn't pay postage 😯👍 💪😁 go grab some youngla now!!

First time buying from YoungLA.
Shipping was quick and reliable.
Clothing itself is amazing! Cargo joggers are insane and flattering. I ordered a Batman gym set which is true to size and I was worried how the top would be as it is strapless but it has elastics to keep it up which made me feel comfortable and making it easier to workout in.
This is the first of many orders :)

I really like the clothes, but I've had a couple of problems with the arrival of their products. I ordered a hat and they refunded me in a couple of days, and then a pair of pants that never arrived and they didn't resolve it. Right now, I don't know if I should order more clothes because it feels like Russian roulette. I'd like to know if this has happened to anyone else?

I purchased two hoodies that ended up being too large. I wanted to exchange them, but the size I needed was out of stock during the exchange window. When the size was finally restocked, I requested a straight size exchange for two unworn hoodies with tags still attached. Unfortunately, the company declined to make an exception and just offered a $15 dollar store credit which doesn’t resolve the issue. I understand policies are important, but I was disappointed that there was no flexibility for a situation caused by inventory availability. I was happy with YoungLA until now.

So disappointed with the service, feels like living in 10 years ago
Wanted to cancel my order because me and my mate placed it twice
And it Causes so many trouble for us,
Just put a cancellation button or 15 mins for us to edit our details after order were placed.

If I could give them negative stars I would. Their customer service is an absolute joke.

Great products, abysmal customer service.

I've purchased many items from YoungLA and have consistently recommended their products to others. The quality is excellent, both in and out of the gym.

Unfortunately, when I made a simple mistake and ordered the wrong size, I discovered just how poor their customer service is.

There was no customer service phone support available during UK business hours, and the returns/exchange process was unnecessarily difficult. The only support available was an AI chatbot, which was completely inept.

If you're buying products and everything goes smoothly, I'd happily recommend YoungLA for its quality. However, if you encounter even a minor issue and need assistance, be prepared for a frustrating experience.
The products are excellent, but the customer support falls well below the standard I would expect from a company of this size.

Good company