Kelly

One of the two pants I ordered arrived faulty. I contacted youngla on all their platforms including all the email address I could find. Even on a previous email thread. And still over a week later. No reply. The worst customer service for such a ‘big brand’ I have ever come across!

I stupidly ordered the wrong thing and the customer service was brilliant and refunded straight away

The day staff I had the pleasure of meeting mostly seemed very helpful and compassionate, unfortunately the night staff were anything but that, I was made to feel an in convenience to them and when they did attempt to help me out of bed or back into bed I wasn’t handled with care or delicacy at all it was very rough. I ended up trying to hold my wee in through the night so I didn’t have to go through that again.

There was also a time where I asked if I was due more pain killer as I was struggling and a lady snapped at me and said sternly I told you I will get you some , I was also concerned as I hadn’t been able to eat anything all day and night after my operation and was on strong pain relief so the nurse said I had to eat something and when I tried to eat some soup she stood there and watched me struggle with the bed not being up enough and as I’ve gone to ask for more help she just walked out clearly frustrated by me. I was to worried to voice any of my concerns as I knew I needed as much help and support as possible whilst I was at the hospital and didn’t want to annoy anyone but I do have to say I have never received care like it and cannot fault places like spire hospitals so would have thought paying so much money to stay in a London private hospital would have been the same if not better.

Generally the hospital itself was okay but on arrival the room was freezing, like outdoor freezing I struggled to even use the bathroom if was so cold I couldn’t have even thought about showering there, my mum asked for a portable heater for me and we were refused but then a lovely day nurse came and introduced herself to me and got me one and eventually my room warmed up, the food was also like a school menu and wasn’t nice from what I tried, this wasn’t a big deal to me but in a comparrason of where I have previously had treatment and care it slacked massively

I was really upset by the experience and this all happened whilst I was in an unfit state to look after myself even with basic care and was on morphine (sorry if this is too much to say) but I feel I should also add that I couldn’t even wipe myself after a wee and I was just watched and tutted at is read of being helped. Luckily I was only there for a night but I feel like I should say something to hopefully help people who are in there for longer or need even more help and assistance then I even did. I t wasn’t nice and dignity and pride seem to go out of the window when you have operations like this anyway but to then be treated like this on top of that makes you feel almost ashamed.

They sorted my issue out very promptly

Amazing customer service and fast responses. Very quick to sort and process a return or exchange

I can honestly say that I’ve never experienced customer service as prompt and as good as I have with vanquish. I had a minor issue with one of my many many orders and it was resolved quickly and very well. I have nothing but good to say about this company and I have just done an exchange to swap for another size and it’s processed so quickly!

I have a small issue with a pair of leggings I ordered. I received a fast response with a prompt resolution. Absolutely love the items I ordered and the customer service was brilliant. Makes it much easier to know that I have reassurance with any issues that may occur

Great customer service and my baby did really well on this formula so all round so happy with Kendamil

Very happy with the service I received. Everyone at hey baby in Watford went above and beyond. The sonographer didn’t rush me and was lovely. I’ll definitely be returning x