I had a problem with another company and found myself without any lenses at the weekend. I ordered on Vision Direct and they arrived on the Monday. No complaints at all. Personally I could do withe... See more
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Review summary
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Absolutely brilliant. With all the problems I've had this year with my eyes, vision express have delt with me straight away and gave me some out standing offers that I couldn't refuse about buying n... See more
Ordered one day, delivered the next! Amazing seevice. Previously I had experienced delays but the customer service was always spot on in dealing with my concerns…this time however, i cant fault the... See more
We’ve been using vision direct for 2 years now, ordering is so easy for our daily contacts. Firstly, an email reminder from the last order that you maybe running out. It’s a simple reorder click, giv... See more
Company details
Written by the company
Buying contact lenses online is a lot more convenient with VisionDirect.co.uk. As the no.1 rated UK contact lens seller on Trustpilot, we deliver great prices and an award-winning service to thousands of happy customers every week.
VisionDirect.co.uk
Written by the company
- The UK's #1 Most Trusted Online Store
- With over 90k reviews and 130k followers on Facebook, we are the #1 choice for contact lenses online. Still unsure about buying online? Check out our buying guides and our no fuss returns policy.
- Next Day Delivery - Free Over £59
- Order by 11:45PM and receive your lenses the next day through the letterbox. No more long delays or optician pick-ups, we stock your lenses!
- Customer Care 7 days a week
- Our customer service team is here to help Mon - Fri: 8:00 to 21:00; Sat - Sun: 9:00 to 18:00. Use our website, live chat, or call us on 020 7768 5000 in the UK / 1 800 870 0741 in the US and we'll be happy to help.
- Lens Replacement Service
- Split lens? We will refund / credit any defective lenses if this ever did happen, easy-peasy.
Free Returns
Has your prescription changed?
We have a 100 day return policy for unopened and undamaged boxes of contact lenses. You can return you boxes free of charge to the below address. Please ensure you write this on your package in capital letters).
FREEPOST RTLU-CJZT-ESAB
Vision Direct
Unit 2 Hudson Court
Great North Way, York Business Park
Nether Poppleton, YORK YO26 6RB
Contact info
6 Camden High Street, NW1 0JH, London, United Kingdom
- 020 7768 5000
- help@visiondirect.co.uk
- visiondirect.co.uk
4.6
Excellent
115K reviews
Asks customers to review
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Everything was so easy and delivery…
Everything was so easy and delivery came the next day.
October 31, 2026
Been with you years ,
October 31, 2026
Delivered in less than 24 hours! Superstars
Delivered in less than 24 hours! Superstars
October 31, 2026
Easy to order and delivered next day
October 30, 2026
Haven’t received order
Haven’t received order, was due Saturday 31st and it’s now Thursday 5th
October 31, 2026
First class 👍
October 22, 2026
Easy to order
Easy to order, had what I needed (although not overnight) and price was competitive. Lenses arrived earlier than stated, which was nice.
October 28, 2026
Fantastic company
I love this company. Ordering is a pain free process, initially I got a really good introductory offer. Website is easy to use and well laid out. Payment process is straightforward. Products come well packaged, in really quick time most always, and always come with a little treat in the box. Lens are good quality and true to what is advertised. I cannot comment on the customer service as I have never needed to use them as I have always got what I have ordered when I need it. I reuse this company on a constant basis and have never been disapointed.
September 3, 2026
Easy!
Open website - click on reorder - close website. All done in seconds. Arrive next day (with gummies). What's not to love?
October 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Use Common Sense
I ordered my lenses which I needed next day...it told me next day delivery but after order was completed it suggested over a month...yes a month for delivery because I clicked on a free trial offer, surely just send my order (which was in stock) and when the free trial came into stock send them later. ??? I had to call and get it sorted over phone which was an inconvenience and waste of my time
October 31, 2026
Reply from Vision Direct
Hello,
Thank you for sharing your feedback with us. We are truly sorry for the inconvenience caused by the unexpected delivery timeframe. We completely understand your frustration, especially when you needed your lenses urgently and had to spend additional time contacting our team to get your order sorted.
To clarify, all items within an order need to be allocated and available before the order can be dispatched. This means, we are unable to send items from the same order in separate shipments. Nevertheless, we completely appreciate that this was not what you expected, and we sincerely apologize for the inconvenience.
As a gesture of our apology, we have sent you a discount voucher to use towards your next purchase. May we kindly ask you to check your inbox, including your spam or junk folders, for our email.
Your satisfaction and trust mean a great deal to us. We genuinely appreciate your continued support and hope to provide you with a much smoother experience next time. Should you need any assistance, our Customer Service team will be delighted to help via phone or live chat for prompt, real-time support.
Thank you for giving us the opportunity to address your concerns.
Kind Regards,
Vision Direct
Great servici!
October 31, 2026
Excellent speedy service as always plus…
Excellent speedy service as always plus a great price!
October 30, 2026
Great service quick response quick…
Great service quick response quick delivery every time
October 31, 2026
Order processed quickly and lenses…
Order processed quickly and lenses arrived on promised day.
October 30, 2026
Super fast delivery
Super fast delivery. Comparable pricing. Super happy with the service.
October 30, 2026
Quick delivery
October 30, 2026
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