vitaminsuk.com Reviews 

Money taken for product they don’t have.
It’s been 6 months and they have neither delivered the product nor will they refund the money.
They seem to have many reasons to defer refund.

Ordered a product and paid, then received email to say out of stock and to choose another product. Told them wanted a refund but had received. Sent another email chasing for payment and had sent 5 emails and eventually got refund after telling them I would report to Trading Standards. Was not pleased with their service as it took over 5 weeks to sort out

I ordered something from Vitamins UK on 17 August. So far nothing has arrived, today is 29 Aug.
I have had endless emails from Evri giving me a delivery day and time, followed shortly by an update telling me my delivery is delayed. Each time I wait in for the delivery and nothing happens.
The company send messages saying things like "coming soon" or "delivery confirmed for today". I have asked for a refund, but they just send more messages about the delivery coming... I am exasperated!

I really had to hassle them to get my order, which arrived incomplete and defrosted. They they don’t respond to answer phone messages and they only will take calls one or two hours of the day. It’s all very strange but having received defrosted products are not particularly impressed with their service.

This is the worst company I have ever ordered from. They should be reported to trading standards. They don't appear at companies house and the customer service is non existent. I have been waiting for an order for 6 months and still no resolution.

Was told for 4 weeks running that my item would be sent following week, then for 2 weeks I was told I will receive the tracking number then was told item was out of stock. Told them I wanted a refund. Finally got that after a week. Would never use again as can’t be trusted

Placed order, after a month reminded them I didn't receive my order. They would say "I'll check and get back to you". They never got back to me and after 3 months of trying I asked for a refund and they simply stopped replying. My money was stolen. Simple theft.

Placed my order several weeks ago and it has still not arrived. Customer service is completely unhelpful and I feel that they don’t care. Will never order from this company again.

Never received my order placed in May 2026. Emailed a couple of times and the order was promised 'in a couple of weeks' both times. In July 2026 vitaminsuk.com agreed to refund me after I got in touch again. I haven't received the refund yet

I never received my order after months of email exchanges. Fortunately I paid via PayPal and they refunded me

An awful company. My order has not been delivered and poor communication with the company. I have asked for a refund which they have not sorted. Do not order from them!

I ordered 946ml of the Cherry Active juice and got told it was out of stock. They offered me another product which was half the size and I accepted on the basis they would send me two so that I would get the equivalent to what I had originally ordered. A month later and I am still waiting, I keep getting holding responses but no tracking number.

Will not be using this website again!

I ordered frozen açai in November, and for months my emails were ignored or met with vague "due out this week" excuses. When I pushed again in February, customer service ("Emma") finally admitted the item was in stock but stated, "we can’t guarantee it’s safe arrival" or its quality upon delivery.Why are you actively listing and selling frozen food online if you refuse to invest in the basic insulated packaging, and next-day courier services required to ship it safely? They expect customers to pay upfront and take 100% of the risk for their logistical failures. It is a completely lazy, incompetent business model. I have written off the money just to save my peace of mind, but do not waste your time or cash here.

My order has taken ages to come and when I spoke to the customer service they said. ‘We will get back to you this week’. They never did. It took me to email again and in that email I explicitly said ‘DO NOT CANCEL MY ORDER’ and they replied with. ‘Your order has been cancelled as requested’. They then said ‘we will provide free samples and discount with your next order’ DO NOT FALL FOR THIS!!
Please do not waste your money on this company as they do not value the customer.

Very disappointing experience. I ordered MuscleTech Mass-Tech Extreme 2000 on 15 July, and the payment was taken immediately. Two days later, I was informed that the product was actually out of stock, even though it was available when I placed the order. They offered me a different product as a replacement, which I accepted, but I then had to wait even longer. After countless emails chasing my order, it wasn’t dispatched until 4 August. This level of customer service is unacceptable. If an item is out of stock, customers should be informed before payment is taken, not afterwards. The communication was poor, the delays were excessive, and I would not recommend this company. I will not be ordering from them agai

If you come across this company, just find the nearest EXIT and "run away as fast as you can!" almost a month now and still waiting for refund as promised over and over.

Perchased a perfume gift set, it arrived very quickly. I will admit I was worried as I'd placed my order and then read the reviews. I thought nothing would arrive. How wrong could it be.
I would purchase from them again, I've no complaints.

I would like to leave a no star, but unfortunately I had to choose something, I have ordered a Sshiseido Sunlotion cost roughly £28, the order was placed on July 5th, which I have been busy and forgot about it for 3 wees. I then contacted them on July 26, a person Names Emma replied and said it will be dispatch on that week, a few days later, I emailed for a refund, nothing happened. Now it is Aug 3rd, I still have not received the order. Please avoid this palace , it is a total scam.

I ordered some food items from this company. Perhaps the name was a give away and ordering food was a mistake from the start.
I contacted them to ask where my order was, as I’d ordered something as a birthday treat. I got an apologetic email, but was not told when it was arriving. The birthday came and went, but the parcel hadn’t arrived, so I contacted them again. Eventually it turned up in what once was a cool box, but on this occasion it was a warm box! The items had gone runny and were a bit of a concern. Health and safety would have a field day with this company! 😣

Products Never Arrived and 5 months later am still awaIting a refund that I can only assume will never arrive.
Absolutely useless... DONT BUY FROM THIS WEBSITE