Vape and Go Reviews 

27,504
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 4,709 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, affordable and competitive prices, and the wide range of quality products available on the platform. Many consumers also highlight the exceptionally smooth online ordering process, helpful customer support interactions, and great special deals that make regular purchasing very convenient and satisfying. Some reviewers were not happy with missing items, incorrect product quantities, or receiving incomplete packages despite clear invoices. A few other people also felt that standard delivery times experienced unexpected carrier delays, leaving them waiting much longer than anticipated for their purchases to arrive.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently expressing satisfaction with fast and... See more

Product

Customers consistently note positive experiences with product, highlighting a great selection of high quality... See more

Service

Reviewers mention positive feedback about service, highlighting efficient and reliable experiences every... See more

Price

Consumers find price to be very positive, highlighting that the costs are second to none and offer great... See more

Order

People report positive experiences with order, highlighting the quick and simple web ordering service along... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1st class service every time from Vape&Go really impressed with the range of products they supply but above all I love the low prices can't be beaten. Knowing that prices are going up in October and e... See more

Company replied

Rated 5 out of 5 stars

I got a little confused by my last order-the niqsalts i required were apparently out of stock but this was quickly rectified by the offer of a full refund or change of order so no problem.Still happy... See more

Company replied

Rated 5 out of 5 stars

I order one a month from Vape & Go. Never any issues. 100% legit & fast delivery and there are really great deals on. I got regular emails telling me what's new and what's on offer. 100% recommend. I... See more

Company replied

Rated 5 out of 5 stars

Vape and Go Are very much an exceptional company that i trust and support. I place my orders and receive them in perfect condition and always on time. The customer service is fantastic i wouldn't us... See more

Company replied


Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop

About Vape and Go

Written by the company

Vape and Go is a UK-based online vape shop, serving adult vapers across the country since 2018. From our warehouse in Preston, we stock one of the widest ranges of vaping products in the UK, including vape kits, pods, nic salts, e-liquids, big puff devices and nicotine pouches from leading brands like Hayati, Lost Mary, IVG, Vaporesso, Elf Bar and SKE Crystal.

Every product we sell is sourced from authorised UK distributors and complies with MHRA regulations. We check our prices against the market daily, so you'll find some of the lowest prices anywhere in the UK — and our multibuy deals across vape kits, pods and nic salts stretch your money even further.

Shop Vape Kits Shop Nic Salts Shop Sale

Delivery and Shipping

Free Tracked UK Delivery

We offer free standard tracked UK delivery on all orders over £35, with same-day dispatch on orders placed before 8pm, 7 days a week.

Next Day and Weekend Delivery

Royal Mail and DPD next working day delivery options are available at checkout, including DPD Saturday and Sunday delivery for orders that can't wait until Monday.

Click and Collect

Local to Preston? Order online and collect in store at no extra cost.

View Delivery Information

Customer Support

Need help? Call us on 01772 875800 or get in touch through our website — our team is on hand to sort delivery issues, faulty products or any question about your order. We read every review here and use your feedback to keep improving.

We are a strictly 18+ retailer. All orders are subject to age verification, and we take our responsibilities as a vape seller seriously.

Why shop with Vape and Go

Written by the company

Same-day dispatch, 7 days a week
Order before 8pm any day of the week and your order leaves our Preston warehouse the same day, with Royal Mail and DPD next-day options at checkout.
Free tracked UK delivery over £35
Free tracked delivery on all UK orders over £35. Need it faster? Next-day and DPD weekend delivery upgrades are available at checkout.
Genuine stock, lowest prices
Every product is sourced from authorised UK distributors and MHRA compliant. We check our prices daily so you get some of the lowest in the UK.
Real support when you need it
Call us on 01772 875800 or email support@vapeandgo.co.uk. We read every review and use your feedback to improve.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

28K reviews

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4.6

All reviews

(27,504)

4,188 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

fast shipping

fast shipping. excellent service and top prices that i haven’t seen anyone beat

August 25, 2026
Vape and Go logo

Reply from Vape and Go

Thank you! Fast shipping and prices nobody's beaten yet — we'll do our best to keep it that way. Hope to see you again soon!

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Fast delivery always has lots of…

Fast delivery always has lots of variety in all juices and a bargain

August 25, 2026
Vape and Go logo

Reply from Vape and Go

Hi Lisa,

Thank you! Plenty of variety and a bargain to go with it is exactly what we're going for. Enjoy the juices!

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery

August 18, 2026
Vape and Go logo

Reply from Vape and Go

Hi Sharon,

Thank you! Super fast is precisely what we like to hear. We'd love to have you back soon!

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Brilliant

Fast reliable easy and efficient

August 25, 2026
Vape and Go logo

Reply from Vape and Go

Hi James,

Thank you! Fast, reliable and efficient — three words we'd happily be judged on. See you on the next order!

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Always exceptional service and…

Always exceptional service and delivery, highly recommend.

August 5, 2026
Vape and Go logo

Reply from Vape and Go

Hi Paula,

Thank you! "Always" is the hardest word to earn in a review, so this means a lot. Thanks for the recommendation!

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Amazing!!

Everything was delivered on time and rly great prices for Elux liquid !!

August 5, 2026
Vape and Go logo

Reply from Vape and Go

Hi Sharmaine,

Thank you! On time and keenly priced on the Elux range — that's exactly the combination we aim for. See you on the next order!

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Way to Vape and Go.

I got a little confused by my last order-the niqsalts i required were apparently out of stock but this was quickly rectified by the offer of a full refund or change of order so no problem.Still happy to use Vape and Go!

August 19, 2026
Vape and Go logo

Reply from Vape and Go

Hi Nev,

Thank you, Nev — and sorry for the confusion over the nic salts being out of stock. Sorting something out when it goes wrong is the harder test, so we're glad the team got that right for you. See you on the next one!

Kind Regards,
Vape and Go

Rated 1 out of 5 stars

Delivered to wrong address and not…

Delivered to wrong address and not received, I want a refund immediately

August 21, 2026
Vape and Go logo

Reply from Vape and Go

Hi Ellie,

We're sorry — the tracking shows this one as delivered, so something has clearly gone wrong along the way. Please contact support@vapeandgo.co.uk and we'll look into it for you.

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Great service easy to order

Great service easy to order

August 3, 2026
Vape and Go logo

Reply from Vape and Go

Hi Anne Marie,

Thank you! Easy to order and good service throughout is what we're always aiming at. Hope to see you again soon!

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

A great selection

A great selection. Very good customer service, fast posting. Highly recommend

August 22, 2026
Vape and Go logo

Reply from Vape and Go

Hi Rox,

Thank you! A wide selection is only half of it — the service and the posting have to keep up too, so we're pleased both did. Thanks for the recommendation!

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

great store no messing around

great store no messing around, and it arrived in a few days thanks you!

May 22, 2026
Vape and Go logo

Reply from Vape and Go

Hi Paul,

Thank you! "No messing around" is a lovely way to describe it, and exactly what we're going for. See you on the next order!

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Great fast delivery and service

Great fast delivery and service

August 20, 2026
Vape and Go logo

Reply from Vape and Go

Hi Clare,

Thank you! Fast delivery and good service, every time — that's the standard we hold ourselves to. Hope to see you again soon!

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

My go to.

As always, the parcel turned up promptly and with the correct order. The efficiency and professionalism from this company is always spot on. They have the best prices and so many good deals.

August 21, 2026
Vape and Go logo

Reply from Vape and Go

Hi Rikke,

Thank you! Promptly, and with the right items in the box — that second part matters just as much, so it's great to hear we're getting both right. See you next time!

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Stunning service.

Second if not third time ordering here, ordered a few months worth of gear late on Friday, still got it Saturday on RM 48hr, have not one bad thing to say.
Will always return.

August 21, 2026
Vape and Go logo

Reply from Vape and Go

Hi Gary,

Thank you! Ordered late on a Friday and with you Saturday is about as good as it gets — we'll do our best to keep that up. Enjoy the gear!

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

As always first class service quick…

As always first class service quick delivery and good value for your money highly recommend

August 18, 2026
Vape and Go logo

Reply from Vape and Go

Hi Brenda,

Thank you! "As always" is the phrase we work hardest to deserve. Thanks for the recommendation, and see you on your next order!

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

As always a good service also you are…

As always a good service also you are informed of delivery time and day which is really helpfull.Thank you

August 21, 2026
Vape and Go logo

Reply from Vape and Go

Hi Margaret,

Thank you! Knowing when your parcel is coming makes all the difference, so we're glad the updates are landing well. See you soon!

Kind Regards,
Vape and Go

Rated 2 out of 5 stars

Customer service is slow. Vape not working

I bought a vape that doesn’t work properly. They’re not being very prompt with dealing with the issue. Requested a video of it not working, I sent it, and still haven’t heard back

August 21, 2026
Vape and Go logo

Reply from Vape and Go

Hi Aine,

We're sorry for the trouble with this one. We can see you're already in touch with our support team, and they'll see it through with you.

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Brilliant 👍

Brilliant 👍

August 21, 2026
Vape and Go logo

Reply from Vape and Go

Hi Mr Nelson,

Thank you! 👍 Short and very welcome. We'd love to see you back anytime!

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Really easy to choose on the website

Really easy to choose on the website
Comes quick everytime

August 21, 2026
Vape and Go logo

Reply from Vape and Go

Hi Liam,

Thank you! Easy to choose and quick every time is precisely what we want the site to be. See you on the next order!

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Quick delivery

Quick delivery

August 21, 2026
Vape and Go logo

Reply from Vape and Go

Hi Rogers,

Thank you! Quick delivery, no fuss — that's the job done properly. Hope to see you again before long!

Kind Regards,
Vape and Go

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