Overall the ordering process was easy to do on their website with little to no confusion of product details, which I can't say that for a lot of site. The other great thing was they had my stuff r... See more
Company replied
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See what reviewers are saying
It is always fast and reliable! I’m one of the regular customers of the Tom Rocket’s and living outside of Germany. Discretion of the shipment and the packaging is well done.. never had a broken bottl... See more
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I must say, this is a good and reliable website to buy for. At least I can say, because I am using this website I think almost more than 3 years. Interesting is I found it 3 years before accidenta... See more
Company replied
My experience was very good with Tom Rocket especially with the support team. The product which I ordered, didn’t meet the expectation but that was not TR’s fault. I immediately contacted the team and... See more
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Company details
About Tom Rocket's
Written by the company
Tom Rocket's ist ein 2012 gegründeter Online-Shop, spezialisiert auf Poppers. Der Shop führt über 400 Poppers-Varianten internationaler Marken, darunter Rush, Radikal Rush, Jungle Juice, Amsterdam, Iron Fist, Highrise, Everest, Brutus, Lockerroom und PWD. Poppers werden in Deutschland als Raumduft bzw. Aroma vertrieben; Tom Rocket's bezieht ausschließlich EU-konforme Ware.
Sortiment
Kernzielgruppe sind schwule und bisexuelle Männer im DACH-Raum. Das Sortiment richtet sich daneben an Frauen, Paare sowie lesbische, trans- und queere Kundschaft. Neben Poppers führt Tom Rocket's Sexspielzeug (Dildos, Prostata-Toys, Analduschen, Toy-Reiniger), Fisting-Artikel (FF-Toys, Relax-Sprays, Gleitgel) sowie Fashion- und Lifestyle-Produkte; insgesamt über 1.000 Artikel.Poppers-Sortiment
Das Poppers-Sortiment umfasst Einzelflaschen in 10-, 15-, 24- und 30-ml-Größen, Big Bottles, kuratierte Poppers-Packs sowie Zubehör wie Sniffer und Inhalatoren. Produkte wie LADY und Girly Power Poppers adressieren gezielt Frauen. Für Mengenbestellungen gilt eine gestaffelte Rabattstruktur: ab drei Flaschen 10 Prozent Nachlass, bei größeren Bestellungen Reduktionen bis zu 55 Prozent.
Versand & Zahlung
Der Versand erfolgt in der Regel innerhalb von ein bis zwei Werktagen per DHL oder DPD, auf Wunsch an DHL-Packstationen. Alle Pakete verlassen das Lager in neutraler Verpackung, EU-weiter Versand ohne Mindestbestellwert. Als Zahlungsmethoden stehen Kreditkarte (Mastercard, VISA, American Express), Sofortüberweisung, PayPal, Nachnahme und Vorauszahlung zur Verfügung.
Status-System
Für Bestandskunden gilt ein vierstufiges Status-System (Crewman, Bronze, Silber, Gold). Der Rang wird tagesaktuell anhand des Jahresumsatzes oder der Bestellanzahl berechnet und gewährt reduzierte Versandkostenschwellen, monatliche 5-Euro-Gutscheine sowie 5 bis 10 Prozent Extra-Rabatt auf Nicht-Poppers-Artikel. Die Poppers-Rabattstaffel bis 55 Prozent gilt unabhängig vom Status für alle Kunden.
Kundenservice & Bewertungen
Der Kundenservice ist über Online-Chat, E-Mail und WhatsApp erreichbar. Externe Bewertungen: Trustpilot 4,9/5 Sterne bei über 2.300 Rezensionen, Trusted Shops "exzellent", eKomi fünf Sterne.
Wir freuen uns auf Deine Bestellung bei uns!
Contact info
Erdmannstr. 12, 10829, Berlin, Germany
- +49 1525 2990341
- service@tomrockets.com
- tomrockets.com
BIS 55% AUF POPPERS
4.9
Excellent
3K reviews
Asks customers to review
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Perfect delivery
August 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery is blocked since 6 days
Delivery is blocked since 6 days in a parcel shop. Carrier does not want to deliver because they have a problem with their app. When carrier is contacted, they say only sender can make an inquiry over the parcel.
I’ve contacted Tom Rockets twice already. They say i have to wait that parcel is returned to get my money back. But parcel is there in a parcel shop in a nearby street !!!
Intolerable that Tom Rockets is doing nothing ! They have my money and I don’t have my products. Saying it’s the carrier’s fault is not correct. They are customer of this carrier ! Make it work
August 24, 2026
Reply from Tom Rocket's
Hello,
We’re truly sorry for the frustration and inconvenience this situation has caused you. We completely understand how upsetting it is to have your payment made while you are still waiting for your order.
It seems there has been a misunderstanding regarding the current status of your parcel based on the information we received in your previous messages. We sincerely apologize for this misunderstanding and for any additional frustration it may have caused.
We will contact you directly by email to clarify the situation and make sure we have all the correct information about your shipment. We’ll do our best to get this resolved as quickly as possible.
Again, we’re very sorry for the inconvenience and frustration caused.
Best regards,
Your Tom Rocket's Team
always perfect
August 21, 2026
Reply from Tom Rocket's
Thanks a lot, Sebastien! 'Always perfect' is exactly what we aim for – see you next time!
Reply from Tom Rocket's
Thank you, Nenad! All the best to you too – see you next time!
The quality of the products is…
The quality of the products is impressive; I am very happy with the order received.
August 6, 2026
Reply from Tom Rocket's
Thank you, Luis! Great to hear you are happy with your order – see you next time!
Reply from Tom Rocket's
Thank you, Marko! On time and proper – that's the plan. See you next time!
Reply from Tom Rocket's
Thank you, Frederik! Good service and fast delivery – like usually, like always.
Reply from Tom Rocket's
Thank you, Daniel! Fast delivery and good support – that's the plan.
Reply from Tom Rocket's
Thank you! Good service and great prices – we love that you love it.
Reply from Tom Rocket's
Thank you, Elisabet! Quick as usual – see you next time!
Reply from Tom Rocket's
Thank you, Firas! Great service and fast delivery – see you next time!
Great service
June 23, 2026
Reply from Tom Rocket's
Thank you, José! Great service is what we aim for – see you next time!
Nice and perfect service
Nice and perfect service, informative homepage, easy shopping and quick delivery. Been satisfied customer for many years. Keep up the good work!
June 15, 2026
Reply from Tom Rocket's
Thank you, Leif! Satisfied for years – that's the best compliment we can get.
Overall the ordering process was easy…
Overall the ordering process was easy to do on their website with little to no confusion of product details, which I can't say that for a lot of site.
The other great thing was they had my stuff ready for the next scheduled pickup by DHL within a few hours.
June 9, 2026
Reply from Tom Rocket's
Thank you, Pup! Easy ordering and clear product info – exactly what we aim for.
payment options could be better.
May 26, 2026
Reply from Tom Rocket's
Thanks for your honest feedback! We hear you on the payment options and take that with us.
Super Service
Super Service, Product Information, fast, Straight forward and competitive prices
May 19, 2026
Reply from Tom Rocket's
Thank you! Fast, straightforward, fair prices – exactly what we aim for.
Even though I haven't used all types of…
Even though I haven't used all types of products bought the service (communication with members of the company) has been friendly and prompt.
On that note I wish to point out that one of the poppers was not sealed well and as a result the parcel had a recognisable odour.
April 8, 2026
Reply from Tom Rocket's
Thank you, Nikos! Great to hear the communication with our team worked out well for you.
easy to buy and fast delivery
May 8, 2026
Reply from Tom Rocket's
Thank you, Lucas! Easy and fast – see you next time!
Super
Perfect jockstrap, so nice that in 2 times that i buyed it, they ripped it off my ass
April 27, 2026
Reply from Tom Rocket's
Thank you, Max! Glad the fit works so well – see you next time!
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