Very kind customer service. Production at factory took a bit longer than planned, but RD contacted the manufacturer on its own and informed me on every step. All questions were answered properly and q... See more
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Review summary
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Dealing with rosemarydoll staff has been pleasant. They are very easy to communicate with. Especially Chloe and candy. Always helpful and informative. Not only the staff are amazing but so are the pro... See more
From beginning of order to the end they put you in center and makes sure everything is up to expectations. Details around order and communication is top class. Will for sure be a returning customer... See more
Great expérience, high quality doll and service, Candy from thé support team was really helpfull. Will definitely come back when i’ll need another one. Thanks again !
Company details
About RosemaryDoll
Written by the company
RosemaryDoll: Ranked first in sex doll sales, ranked first in customer satisfaction – your top choice for authentic, high-quality sex dolls.
RosemaryDoll gives you the most realistic & best sex doll to satisfy all your wild fantasies! Build and customize your lifelike sex doll at RosemaryDoll!
🎉 RosemaryDoll 6th Anniversary Sale: Epic Deals, Exclusive Rewards!
Written by the company
- Extra 10% OFF Everything* Coupon: RMD6
- Now, we’re so happy to inform you that our 🔥 6th Anniversary Sale has started! We have prepared unbeatable giveaways (6th Anniversary Sale Special Gifts – FREE 2ND HEAD, Free RosemaryDoll TPE/Silicone Care Kit ($99), FREE UPGRADE BODY ADD-ONS* & Premium Outfit For FREE) for you. In addition, every order will be offered an extra 10% discount!
100% Authentic Guarantee
Free Shipping Worldwide & 24/7 Support
RosemaryDoll is an international and professional adult doll vendor. We’re the officially authorized vendor of TPE/Silicone sex dolls, and we have cooperated with many famous brand sex doll manufacturers, such as WM, YL, SE and etc.
All of the branded sex dolls you purchased on rosemarydoll.com are 100% authentic sex dolls ONLY. We have got authorization certificates from multiple TDF accredited manufacturers. Some manufacturers don’t provide certificates, but you can track all your orders from the original manufacturers. Also, we are an approved and verified sex doll vendor on TDF. NO COUNTERFEIT HERE! So… if you’re looking for a REAL sex doll, you’re in the right place.
Contact info
214 W 140TH ST, 10030, NEW YORK, United States
- +1 (323) 541-4987
- support@rosemarydoll.com
- rosemarydoll.com
ROSEMARYDOLL VIP CLUB
4.7
Excellent
2K reviews
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Great Customer Support Experience
Great Customer Support Experience, top notch handling by Candy from Rosemarydoll.
August 12, 2026
Unprompted review
Rosemary Doll always keep me informed…
Rosemary Doll always keep me informed as to how my order is progressing and when delivery will be made. I will always order from them if they have what I need. Great Company to do business with.
August 17, 2026
Very good selection of 1st class Dolls
Very good selection of 1st class Dolls. Customer support ist helpfull and friendly. There are some issues with eMail communication. Better use the support ticket protal on the website.
Unfortuanetely, the original head was not available. In addition to the eMail issues this results in quite a delivery delay. At the end of the day, i'm very happy with my purchase, though! I strongly recomment RosemaryDoll!
August 31, 2026
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The glue doesn’t work
The glue doesn’t work, did everything as you suggested and after THREE days was no drying. It was just as sticky as it was when I opened the glue tube . Got the glue for 1/4 price somewhere else and after 8 hours the repair was finished . I paid $99 for something that didn’t work .
August 29, 2026
Reply from RosemaryDoll
We’re sorry to hear about your experience with the repair kit.
Our repair kit is designed and tested to work effectively when used according to the instructions, so we would like to better understand what happened in your case.
Could you please contact our support team and provide some photos or a short video showing the glue and the repaired area? This will help us determine whether there may have been an issue with the product itself, the application, or the curing process.
We take your feedback seriously and would be happy to investigate this further and provide an appropriate solution.
Thank you for bringing this to our attention.
RosemaryDoll Customer Support
The heated mouth/wiggling…
The heated mouth/wiggling tonque/moaning function don't work; I have been emailing with a guy that works at rosemarydoll, because he hasn't returned my phone calls. He has told me to try different things, then take a video of me doing those things and send it to him, which I did; he said he will give it to the manufacturer. I've asked for a refund for just what I paid for the options; this has been going on since June; it is now September, with no resolution!!!!
June 8, 2026
Reply from RosemaryDoll
Thank you for your feedback. We have carefully reviewed your communication with our support team over the past several weeks.
Based on the information and videos provided, we believe the issue may be related to how the device is being operated. In our latest email, we pointed out that the remote controller appeared to be held upside down during the test, which may affect the operation of the functions.
Our support team has sent you a tutorial video and asked you to try the device again following the demonstrated steps. We have also reached out to you again recently, but have not yet received a response.
Please try the suggested steps when convenient and reply to our email with the result. If the heated mouth, moving tongue, or moaning functions still do not work after following the tutorial, please let us know and we will continue working with you and the manufacturer toward a further solution.
Thank you for your patience and cooperation.
RosemaryDoll Customer Support
Everything is very good
August 21, 2026
As expected my package arrived as it…
As expected my package arrived as it should, undamaged and in new condition.
August 28, 2026
Unprompted review
Good communication easy order good price
August 24, 2026
Great Customer Support
Customer support was very accommodating and helpful throughout the process although in a completely different timezone which was inconvenient at times. Product was delivered safely and undamaged.
July 10, 2026
The customer service rep
The customer service rep, Sholto was excellent at keeping me up to date on my order, and answered all my questions.
August 25, 2026
I have buy a Doll Senior with Candy…
I have buy a Doll Senior with Candy from RosemaryDoll and lets just say that Doll senior doll are more than just amazing. The design , quality , softness and feel of this doll is out of this world. I own a couple of different brand but Doll Senior are the best so far. I add a issues in the shipping but Candy is really amazing and is helping me solving the issues. I dont regret at all buying a Doll senior and i highly recommend it.
August 9, 2026
Unprompted review
Reliable and trustworthy store
This is a reliable and trustworthy store. There were some issues with my purchase so I had to cancel it and the customer service did its best to help throughout this and get a full refund. I’m happy with my experience and I would recommend this store to anyone and also look forward to any future purchases
August 8, 2026
Unprompted review
Reply from RosemaryDoll
We’re sorry that your experience with us did not meet your expectations, especially regarding the delayed communication around delivery and cancellation.
After reviewing your order, we found that although your country is generally covered by our local warehouse service, your specific address is in a remote area outside the warehouse’s standard delivery coverage. We understand that this should have been communicated more clearly and promptly before your cancellation window became an issue.
Your cancellation has now been completed and the agreed refund was processed last week. As the payment was made through Klarna, please allow time for the refund to be reflected on their side.
We appreciate your feedback and are reviewing how we communicate remote-area delivery exceptions to avoid similar situations in the future.
World class service and support
From beginning of order to the end they put you in center and makes sure everything is up to expectations.
Details around order and communication is top class.
Apperars to have very good relations with their suppliers.
August 14, 2026
Rosemarys always comes through
Rosemarys always comes through! I ordered the clean up machine from them... Came in record time (Just in time for my big date!) and needless to say, I cleaned up!
August 20, 2026
Very smooth transaction,thank ya'll for…
Very smooth transaction,thank ya'll for your excellent support!
August 6, 2026
What was promised is what was…
What was promised is what was delivered. Quality is there from looks to touch. If I have one suggestion. To have a larger variety of sexy/sluty outfits. Or the appox size of the clothing needed, specific to the doll ordered. From tight as hell to casual.
August 20, 2026
Really like the product
Really like the product, does have some rips in the fingers and toes, from moving it around , Took long time to get. But other than that I am satisfied with it.
August 11, 2026
Failed invoice
My only concern so far since I placed my order in early August, knew it was going to take months as I'm in NZ. However received an email from Support saying my "invoice had failed". Sent Support a message on what does this mean last week, haven't heard anything back, thinking its only a system glitch. Very happy seeing the tracking from my invoice, which I only now realised you could do...cheers
August 26, 2026
Unprompted review
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