Van Marcke Reviews 

RUN!! Avoid at all costs.

Extremely expensive, with practically no after-sales service.

Parts are apparently not replaceable, so when something goes wrong, instead of repairing it, you are basically expected to replace the whole thing. It feels like planned obsolescence at its worst.

To make matters worse, I was charged €200 for a 10-minute visit, only to be told that they couldn’t do anything.

€200. Ten minutes. No repair. No solution.

Absolutely unacceptable service and terrible value for money. I would never buy from this brand again.

Wish I could give ZERO

★☆☆☆☆ – Absolutely Terrible Experience

I spent more than €10,000 at Van Marcke, and I genuinely struggle to understand how this company continues to attract customers. Either people are not reading the reviews before making a purchase, or they are reading them and hoping their experience will somehow be different. Mine certainly was not.

My first delivery experience was shocking. The driver arrived with a forklift but refused to place the goods at my front door. Instead, he demanded an additional €40 in cash. When I explained that I did not have cash available, he simply left a very heavy bathtub outside and drove away. I was left to deal with the consequences despite having paid for delivery.

Unfortunately, things only got worse.

The second delivery failed on the originally scheduled date. I received a call informing me that delivery would not be possible. While disappointed, I remained patient and cooperative.

I then clearly instructed Van Marcke to deliver on Monday after 3:00 PM because I work during the day. This was not a suggestion; it was a specific arrangement. Despite this, the delivery team arrived at around 11:00 AM and repeatedly called me while I was in a work meeting.

I contacted customer service and spoke with Stijn, who assured me he would get back to me. As expected, no one followed up. I had to call again myself, only to be told that my order had been taken to the Zaventem branch and that I should collect it there myself.

Let that sink in.

I paid for delivery. Van Marcke failed to deliver the goods at the agreed time, ignored my instructions, failed to communicate properly, and then expected me to solve the problem by driving to their branch and collecting the goods myself.

What makes this experience particularly troubling is the feeling I was left with throughout the entire process. As an English-speaking customer with a foreign accent, I could not help but feel that I was not being treated with the same level of respect, professionalism, and consideration that any customer spending over €10,000 deserves.

I cannot prove the reason for the treatment I received, but after being ignored, dismissed, inconvenienced, and repeatedly let down despite spending a significant amount of money, it is difficult not to question whether prejudice played a role. Whether it was incompetence, indifference, or something else, the result was the same: I felt disrespected and undervalued as a customer.

The entire experience has been defined by poor communication, missed commitments, unreliable deliveries, lack of accountability, and customer service that simply does not care once they have your money.

I rarely leave negative reviews, but this experience deserves one. If you are considering spending your hard-earned money at Van Marcke, I strongly recommend reading the reviews carefully and considering alternative suppliers.

This has been one of the worst customer experiences I have ever had.

In July 2025, Van Marcke installed an O’Pure WSX 18 water softener in our home. The unit was installed incorrectly and continuously regenerated, causing an excess consumption of approximately 120 m³ of drinking water. As a result, our water supplier charged us an additional €600.
We only discovered the issue two months later, when the machine broke down and caused flooding in our cellar. We were unable to stop the unit because the bypass was also defective. Despite our urgent requests for assistance, Van Marcke did not respond during several days, so we had to hire and pay a plumber ourselves to remove the machine.
In October, Van Marcke delivered a replacement unit, but this second machine also failed within a few days due to another incorrect installation, again causing flooding in our cellar.
Van Marcke then took another 6 months to fix the problem and finally installed a third machine in April 2026 — nine months after our original purchase.
In total, we spent around €1,000 to repair the damage caused by these repeated failures. Throughout this process, Van Marcke never offered an apology or an adequate solution. We are now considering legal action.

Update on 22 May 2026: the device broke down again and requires repair by a technician.

We installed a Van Marcke water softener several years ago and have salt delivered and the necessary maintenance taken care of on a yearly basis. Last week we had the pleasure of Ajoub’s visit. He did a fantastic job, cleaning, checking all elements, giving advice and even explaining a function that I did not know existed.
He did a five star job and I can’t thank him enough.
Well done Ajoub, your help was truly appreciated.

Wrong promises, bad hardware, no know-how and horrible sales. 2 years later the airco's tick nonstop, don't work well, app is horrible. Don't show up to appointments, had me take 8 vacation days off work for an installation that wouldn't take more than 1 day and it's still not finished.

edit: As you can see a great example of corporate speak below, 1 month later and I have not been contacted yet. Do not work with this company!

we had a service from the mechanic of van marcke. a problem started after he left (which was not his fold) but he came back and solved the problem and helped us clean although the problem was not caused by him.

Ordered a new shower. Wasn’t delivered on the agreed date. Now I’m also missing a part and seems I’m being send from one branch to another to get me the missing part, originally should have delivered the shower 22/11, still waiting/hoping for the missing part to being able to finish the shower … already 5/12

Ms. Durant helped me extensively as I needed a piece replaced that is no longer made. She worked with the manufacturer and kept me informed along the way as to what was happening with my piece. I know she spent a great deal of time and energy working on my order and her professionalism has been appreciated.

Intervention de sandro au top ponctuel prise de rdv rapide adoucisseur fonctionnel .
Massimo.

Van Marcke installed a hot water heater last year. After a few months, it started leaking at the point where a side pipe attaches to the heater. For approximately six months, my wife has been trying to get Van Marcke to fix the poor installation, with no success. Van Marcke acknowledged the problem is an installation issue, but they do not fix the problem. It takes multiple emails/calls just to get a response. Sometimes they promise to do something, then do nothing. Sometimes, one part of Van Marcke blames an affiliate and vice versa. No one takes responsibility. Meanwhile I have to empty a bucket placed under the leak every three days to keep our basement from flooding. And we are getting moisture damage that may cost quite a bit to repair. Total incompetence. What a joke. The date of experience below is an estimate, because this unaddressed problem has been going on for so long, I don't know what date to put.

We have visited Van Marcke at Mechelen, and I must say that the salesperson, Lander Marstboom, was very helpful and insightful. He, immediately, understood our needs and taste, and very patiently guided us through the whole process until we finally had exactly what we wanted. We are very happy to have shopped at Van Marcke! :)

Very professional, full of advises
Driss explained all the steps and all is working fine

Great experience, the delivery went really quickly and the delivery guy was very kind & helpful. Highly recommend!

Waiting and chasing for three months to have a technician attend for the annual maintenance is not exactly a positive experience. Application made in January 2023 and my take is that we were totally ignored. We followed up with telephone calls and new applications on the website to no avail. Three months later, four applications after, and many telephone calls we get the technician indicating attendance.

0 communicatie. Overdreven prijzen. Geen alternatief...

Problème de communication, aucune proximité, beaucoup de difficultés pour fixer la date et l'heure de l'intervention. ABUS également au niveau de la facturation de l'intervention

facturation erronée par rapport au service fourni

First time I have been in their store in Leuven, and worst customer service I encountered.
The staffs were very arrogant and unfriendly. They were unaware or their stuffs. They sold a wrong item and couldn't make refund because my bank account number wasn't a Belgian one. But accepting non-Belgian bank card wasn't an issue.
They don't seem to care about customers relationship.
I had to buy overpriced things I didn't need in order not to loose my money.
Apart from their incompetent knowledge and treatment, one couldn't even be registered in their shop as a Pro client, unless everything is Belgian, (even name and last name, address, etc). Seems to be most discriminative company in Belgium.
If so, why they don't sell ONLY Belgian stuffs.

Avoid at all costs, what they sell, Amazon sells too and cheaper with free delivery at home with a greater customer relations.

Slechte communicatie planning

the service was good but the increase of the price is really insane