assistance
Ms. Durant helped me extensively as I needed a piece replaced that is no longer made. She worked with the manufacturer and kept me informed along the way as to what was happening with my piece. I know she spent a great deal of time and energy working on my order and her professionalism has been appreciated.
Reply from Van Marcke
Dear David,
Thank you for sharing your experience! I'm glad to hear that Ms. Durant was able to assist you so thoroughly and provide such excellent service. It sounds like she went above and beyond to ensure your piece was replaced, even working closely with the manufacturer. We truly appreciate your kind words, your feedback has been passed on to her. If you need any further assistance, don’t hesitate to reach out!
With warm regards,
Harald,
Client Satisfaction Champion,
Van Marcke