Trak Racer Reviews 

Hi,

I have ordered through trakracer.eu. Communication should of been more streamlined.

Multiple promises and multiple not kept around dispatch time. I would improve on this! I think if you did all reviews will be five stars. Because you didn’t i think you deserve 3/5.

To be clear product is 5/5
Service 1.5/5

Purchased the tr160 from ttak racer upon arriving it was missing tons of peices and had a ton of damage i reached out to them and for a week they sent me in circles asking me to provide pictures when I did multiple times each time a new rep would respond causing it to go back to sqaure one finally I was able to have them ship what was supposed to be missing from my order them parts arrived in a fedex box to be what looked like a 3rd party person not even trak racer branded and yet again the items arrived damaged due to neglectful packaging i reached out to them and spent another week back and forth trying to get this figured out they tried to offer me 120 reimbursment to my card or 150 store credit I told them that wasnt acceptable because at this point I was still missing peices and the unit wasnt functional and damaged they then tried to tell me they would offer 150 to my card or store credit I even asked about reimbursement on shipping becuase the stuff arrived damaged boxed destroyed why shouldnt I get full shipping back as well they claimed the shipping reimbursment was in the 150 dollar I told them that wasnt acceptable at all they still couldnt offer a solution would be days in between answering so I opened a PayPal dispute after opening paypal dispute they had so many days to reach out they waiting till last minute to keep it open I proved more info then somebody from trak racer reached out to me and said they would get the tr160 in and send me the peices I needed so I waited well parts came once again all damaged and no padding in between metal parts I reached out to them agian where it was a waiting game they finally reached back to me and said they have exhausted all their options and will return the tr160 I responded back its been another 2 days and still ko response they had until the 27th to respond to paypal before its closed and just now responded the 26th last minute just like they did the 19th but yet wont message me or work with me to get this issue resolved I would heavily suggest going elsewhere the customer service here is horrible and I wish I would have honestly read all the reviews and did more research before I ordered its been a month of back and forth with no resolve from this horrid company

This company has amazingly fast response times and always willing to be flexible even if the mistake is of the customers own doing. Great communication, customer service, and helpful support team. Rose who handled my case was extremely helpful and would love to attribute this 5 star review to her as she made my case of top importance which meant a lot to me.

I've ordered TR160S V5. It has very good quality and price. As a product, I fully recommend it, but I don't recommend their business practices.

The main issue is the delays with shipping. I've waited 4 weeks, and it cost me a lot of nerves. On their website, they say that it usually takes 1-2 days to ship, but it's far from reality. I would have given it 5 stars if they had told me from the beginning that I needed to wait 4 weeks. I emailed them, and their ETA was always - we're in the middle of preparing the order, and that process took 2 weeks.

Most of the negative feedback is not about the quality, but people getting frustrated by untrue shipping dates. Tell your clients the truth, and you will have much better reputation because the products are truly great.

looks like I am another victim of Track racer ordered £1200+ worth of equipment 14 days ago I've had no correspondence from Track racer and no delivery or delivery information Ticket Number Request #534097 bit more information trak racer have been in touch i was told the sim rig is not in stock when looking on the website it does say that the monitor stand I have ordered is currently out of stock But everything else is ready ship from southampton so I'm left not knowing anything not receiving any of the other stuff I've ordered and £1200+ out of pocket... I don't know how this has happened but it seems I know more about their stock than they do track racer have been in touch again and I am correct the SIM rig is available just the monitor stand is no longer available So really scratching my head now on how that one's happened when it was saying everything available everything ready to ship from Southampton when I placed the order what is going on with Track Racer More information meant to be having everything delivered today Except for the sim rig Even though I've been told the only thing missing from the order Was the monitor Stand so where's my sim rig I really don't understand Track Racer what they've said they shipped and what they actually shipped are two different things still missing a monitor stand but with everything else here at least I can see the funny side of it now 6/4/2026 Received An Email Today From Apple The Track Racer representative who has asked me to give a review today Even though this review has been up since the 25th of march The order was placed on the 12/3/26 receive the majority of the equipment 1/4/26 still waiting for the monitor stand 13/4/26 Received email from shipping company Hopefully we'll get the monitor stand tomorrow if not they've sent another Sim Rig lol the 160V that I have received is amazing very sturdy Great bit of kit if you can deal with a company that is being run out of someone's mum's basement (it's probably not But that's how it feels) then Track Racer have got good equipment at a reasonable price

Worst customer service I have ever experienced.

Since the beginning I had very bad experience with TrakRacer.
When I ordered my TR160S V2 they messed up my order and sent me one package from the v2 and the second package from TR160 (without S).
Also the order was incomplete, the TR ONE V2 Base Kit mounting for Fanatec was missing!
I have ordered the Small Freestanding Single Monitor Stand and they sent me the big one.

On 11th of March I have ordered something which was in stock and is not shipped yet.
How long do they need to ship, some products which they have in stock, from Netherlands to Belgium?
I have contacted them and they said it will be shipped in 24 to 48 hours… 72 hours later the status is still Confirmed!

I am sorry I ever bought TrakRacer and hopefully I will never need it.

*** Update 27/03/2026 ****
Finally, after 16 days since I placed the order and most probably because of this review, the order is now handled to FedEx".

Ordered the tr120s v2, amazing cockpit.
But the customer service and shipping is absolutely horrible. Took almost 4 weeks to receive a partial of my order, not enough to use it. Then took 10 weeks to receive my complete order.
Takes 3 days to receive a response by email and calling is almost non optional.
They tell you one thing and then another.
I have to admit the product is great. I have happy the experience is over with that company.

U.S. Headquarters.

Update to your response.
I heard apologizes everytime from your company with every error and delay.
Please dont give me fake apologizes.
Just do better.
When someone pays a company $2k, or any amount for that matter for a cockpit and attachments. I believe the company should value that customer a little more. We are the people that keep your company in business. Just seemed like as long as your company gets the money, the customers will get there product whenever. Waiting over 2 months for a complete order is absurd. Stop telling customers sorry and just do better, an apology means nothing when someone continues to do the same behavior...

I placed and order of $1,333+ tax.
I ordered a seat, TR80S frame, extension, and monitor mount…

Upon placing my order, the site said they were shipping items mid February, which was fine as I placed my order on the 19th.. After placing my order I went back to the site about 30 mins later to it saying restocks are not coming until mid March. Okay cool… Fast forward I just received my shipment March 16th with two of the same brackets , that they COULD have swapped out for a slider. Instead they want me to now order a slider for $116+ tax because they couldn’t give proper customer service and contact me and let me know that there are two sets of said brackets. No, instead they send the two brackets and tell me that the slider isn’t included with the TR80s. Well it should be for $699 plus 20+ day wait with zero communication on their end or updating of shipment. Horrible company , They false advertise and try to get you to spend more than you need. Stay away. Next level racing and Moza actually help their customers by giving points systems ect. This company doesn’t even honor that.. overall crappy experience which is crazy because this is only my 2nd sim from this company. First was a TR40s and it showed up destroyed and missing parts. Again they did nothing to help at that time I had to do it myself and figure out a fix. Even now I have no slider but I have $100 in brackets. Common sense isn’t common these days anymore apparently.

They basically allowed me to buy a seat, that comes with the brackets, that I don’t need and want me to give them MORE money… they had 20+ days to reach out prior to shipping as I was emailing GAB A about shipping items earlier , as the wait was getting kinda longer than I would have liked it too. Again being a nice customer with etiquette I decided to NOT have them ship early because they said all items had not been fulfilled… overall weird.

I had a bad accident and Snapped one of my pedal cables trying to switch the position of my TR-One pedal tray.

To me it felt like scratching a brand new car (mind you the pedals got to sbout just 1 month of ownership ).

But thanks to Gab A (Massive shoutout). Once I got my hands on the sku for a replacement cable, he made sure to arrange everything super fast so I could get a new cable and free of charge.

It's only taken 3 days.

I can't thank him and the team enough.

A really happy customer

I am not one to like to write reviews but this time I wanted to take the time to acknowledge the customer service and care that the team of Trak Racer and specially Allen who personalized my orders. The products came right on time and the follow up on point. Trak Racer raised the bar.

I ordered an item that was supposed to be in stock early Feb 2026. The item wasn't in stock and eventually I decided to cancel and source the item elsewhere. I informed TrakRacer support of this and the day after they reported it was out for delivery. I made it very clear I had cancelled. They didn't acknowledge my request to cancel, sent anyway. I refused delivery and made it clear to the delivery company and TR that I was cancelling. TR then stated they were sorry and would refund me.

Today the parcel was delivered to my house, no signature required, no mention of delivery date/time or company used.

I guess I now have to send it back to TR at my expense, and hope they even both to refund me. Having looked online this is not the first time they've behaved in this way, sending items right after cancellations are made, then delaying response times and forcing delivery.

Buyer beware, Trak Racer have awful customer service and you are better off shopping elsewhere.

I mean you did your job I ordered a very expensive set you shipped it out. Instructions were not always clear or they were for the wrong item even listed wrongly under your instructions we site. Missing pieces or pieces shipped separately from the group order. No discount whether thru affiliate or military.

Great after sales support from Rose. Always a perfect company to deal with.

This experience was fine but my last experience wasn’t. The only reason I shopped with you guys again is because I spent thousands on your product and I’m stuck with your product. But why should you care I’m not a big youtuber and you already got my money. But I will be speaking up in the comments to let people be aware that once you give trak racer your money you can just screw off if you have issues with product quality.thanks again for your shitty service.

I was missing the seat mounting hardware. The assembly instructions were terrible. Customer service sucked. Trying to make adjustments by myself is almost impossible. Rig was overpriced for what I got. If I had done more research before purchasing, I would have definitely went with another company.

Missing parts and unexpected inventory delays.
I've had so much trouble with my order with Trak Racer. My issues consisted of:
1. "In Stock" items are now discontinued. I had to find this out by following up numerous times on where my product was.
2. Repeating myself on how I wanted to proceed with my order.
3. Missing parts from my order. I still have not received a solution or even an answer that explains their way to fix it.
4. Not being told items that were "In Stock" are actually "Out of Stock". I had to find out on my own when my items didn't come in the mail.
5. Inconsistent customer service. Sometimes there is a response right away, others it takes days/weeks.
6. Packages arrived beat-up with some of the components not wrapped at all.

The only reason that I am giving it a 2 star is because the products do seem like good quality and I am happy with it. But getting it/trying to get it is a nightmare. Please do research before giving them your money.

Possibly the worst instructions and product development and quality control I’ve ever seen in a product that cost this much. This company clearly has no understanding of how to incorporate proper quality systems into their operations process. The result is mislabeled parts, missing pieces and instructions that aren’t even applicable. I wanted to absolutely turn my hair out by the end of putting their mount together.

I have never felt compelled to leave a review before, but after six months attempting to resolve this issue, I believe it’s important to share my experience.
We purchased a quad monitor stand that did not match what was advertised and appeared to be an older model. The crossbar design created a seam that caused significant stability issues, making the stand unsuitable for its intended purpose.
When we first requested a return, we were told boxes would be sent. That later changed to shipping labels only, but those labels were never provided. As the months went on, communication was slow and the issue remained unresolved.
In an effort to solve the problem ourselves, we ordered what was listed on the website as a 1500mm replacement crossbar. It arrived as two 750mm sections, recreating the same seam and stability problem we were trying to eliminate.
After extensive back-and-forth, we stopped pursuing a return for the stand and instead requested a return label for the mislabeled crossbar. Although a label had previously been offered, it was never sent, and communication ceased after our request.
After six months without a workable solution, we were forced to source a solid 1500mm aluminum extrusion independently just to make the stand functional.
At no point during this process was a clear or effective resolution provided. Based on this experience, I cannot recommend this company’s customer support.

The TR160 has been a great very solid and sturdy rig for sim I did have some issues with missing parts but trak racer was able to send out my replacement parts quickly it took about 1 business week. I also had a part for my pedal mount that was damaged but only cosmetically but far more than just a scratch I chose not to pursue that particular issue because i was able to hide the damage and it has not in any way effected performance therefore was simply not worth my time.
Over all my experience has been positive and Im very happy with my purchase

Great product!!!! Good and sturdy!!! Fast shipping to Indiana for sure!!!! WILL ALWAYS DO BUSINESS WITH TRAKRACER!!!! I have done business with you since I bought a triple monitor stand and that was the best investment I have made for my sim racing setup, up until now with the new wheel and pedals I have purchased!!!!