Horrible customer service and shipping.
Ordered the tr120s v2, amazing cockpit.
But the customer service and shipping is absolutely horrible. Took almost 4 weeks to receive a partial of my order, not enough to use it. Then took 10 weeks to receive my complete order.
Takes 3 days to receive a response by email and calling is almost non optional.
They tell you one thing and then another.
I have to admit the product is great. I have happy the experience is over with that company.
U.S. Headquarters.
Update to your response.
I heard apologizes everytime from your company with every error and delay.
Please dont give me fake apologizes.
Just do better.
When someone pays a company $2k, or any amount for that matter for a cockpit and attachments. I believe the company should value that customer a little more. We are the people that keep your company in business. Just seemed like as long as your company gets the money, the customers will get there product whenever. Waiting over 2 months for a complete order is absurd. Stop telling customers sorry and just do better, an apology means nothing when someone continues to do the same behavior...
Reply from Trak Racer
We’re glad to hear that you are happy with the TR120S V2 cockpit itself and that the product meets your expectations.
At the same time, we are sorry to hear about your experience regarding shipping delays and response times. While such situations can occasionally occur especially during high-demand periods we fully understand how frustrating this can be, particularly when orders arrive in multiple shipments and cannot be used immediately.
We are currently working on improving our logistics and support response times to provide a more consistent and transparent experience for our customers. Your feedback is noted and contributes to these ongoing improvements.
The Trak Racer Team