Topaz Labs Reviews 

56,488
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,065 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate how the software effectively enhances old photos and upscales videos, producing impressive visual results that bring past memories back to life. Many people find the editing tools extremely helpful for recovering fine details and sharpening images successfully before final printing. Some reviewers were not happy with the software stability, mentioning frequent application crashes during heavy processing tasks and batch operations. Others noted that rendering times can take excessively long and that subscription pricing feels quite expensive for casual users. Additionally, a few customers experienced unnatural-looking results on human faces and found the user interface complicated to navigate.

What people talk about most

Product

Customers had ambiguous experiences with the product, often noting its powerful capabilities alongside... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many praising the software as a... See more

Quality

Consumers find quality to be ambiguous, experiencing a mix of impressive enhancements and disappointing... See more

Application

People report ambiguous experiences with the app, with some consumers praising it as a great photo fixing... See more

Price

Clients share negative opinions on price, reporting that subscriptions are way too expensive and lack... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really love the overall experience and options. However, as with any AI, there are limitations when working either heavily compressed footage. Pros: clears blur, options for different settings... See more

Company replied

Rated 4 out of 5 stars

I've been a client since Topaz started - and with each update, the software gets better, really great job everyone. The only reason its not 5 stars, is due to the minimum crashes that I sometimes expe... See more

Company replied

Rated 4 out of 5 stars

Works with more functions than An earlier version I had but I’m not convinced it’s better with basic functionality such as sharpening and denoise. My copy crashes regularly which is annoying!

Company replied

Rated 4 out of 5 stars

The learning curve is more complicated than I expected, even for an experienced, long-time Topaz user (and enthusiast). The exposure controls leave a lot to be desired, or else I have not mastered th... See more

Company replied



Company details

  1. Software Company
  2. Computer Accessories Store

Written by the company

Better photography through machine learning.


Contact info

3.7

Average

TrustScore 3.5 out of 5

56K reviews

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3.7

All reviews

(56,488)

2,044 reviews in the last 12 months

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Rated 3 out of 5 stars

Demanding on HDD space; results look overworked

I downloaded Topaz Photo and subscribed to the Web Studio in order to partially automate the retouching of old photos. The Photo bundle was an extremely lengthy and hefty download and upon its installation I found out that de-dusting function is inseparable from a very intrusive retouching protocol. In the Web Studio, too, I found that Retouching offers no controls for selective use of de-dusting; the resulting images were forcibly colorized. The resulting photos from both products were overworked and unrealistic, unusable for my project. I applied for – and received – a refund for both products.

August 17, 2026
Rated 4 out of 5 stars

Topaz for Web Image - limited custom ability.

I would have liked to have subscribed to Topaz Photo, but my PC would not support it, so I subscribed to Topaz Web Image. I was trying to enhance a lot of scans of old B/W phots that had a number of people's faces in them. Most of the packaged workflows would do a horrible jobs trying to enhance faces. I found that Wonder 3.5 did the best job of enhancing photos mostly without affecting faces. Generative Restore also did a decent job on enhancing these photos. It would be nice to be able to turn off face enhancements in your work flows. Not changing faces is my biggest concern. On another note, when I enhanced my older B/W photos, I would often naturally find scratches and spots in the photos. I found that if I would ask Chat GPT to remove the scratches/spots, it did a remarkable job in removing them and in making the photos much cleaner and sharper. This is something that you might look into. Overall I am very pleased with the product and feel that it is a great value. Thank you.

August 29, 2026
Rated 5 out of 5 stars

Overall great results

Overall great results, iris preset is interesting on closed shots but no so good on blury far shots cause it tends to draw faces, add makeup the result is fake not realistic.

August 25, 2026
Rated 2 out of 5 stars

I thought it wus unblur my footage but…

I thought it wus unblur my footage but didnt

August 27, 2026
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Reply from Topaz Labs

Thanks for sharing your feedback. Our tools can help reduce blur and improve video clarity, though results can vary depending on the footage and type of blur. If you’d like help with your footage, please reach out to support@topazlabs.com.

Rated 1 out of 5 stars

RIP OFF!!

The product does NOT work as described. The photo quality on a very mildly out-of-focus photo was terrible. It actually looked worse. They charge hundreds of dollars for something that doesn't work, and they don't even give access to a mobile app. The refund window is only 2 days, which turns out to only be 1 day if you purchase late in the day. The fact that their return policy is so shady tells me they know the product is garbage. If they actually believed in their own product, they would not lock someone in before they've even had a chance to try it. I contacted customer service, and they were useless. They did not care. I truly think a class action suit is in order.

August 27, 2026
Rated 5 out of 5 stars

Topaz Video AI produced an excellent…

Topaz Video AI produced an excellent result when restoring an old family video transferred from VHS. The original recording had low resolution, visible image degradation and several defects, but the final enhanced video is noticeably cleaner, sharper and more pleasant to watch. The program even processed a problematic section that had caused errors in other software, while keeping the audio correctly synchronized.

Processing was extremely demanding and took more than two days, but for an important and irreplaceable family recording, the final quality justified the wait. Topaz Video AI is an impressive restoration tool, and I am very satisfied with the result.

August 26, 2026
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Reply from Topaz Labs

Thank you so much for taking the time to share your experience with Topaz Video AI.

We're especially glad to hear that it successfully restored your old family video and produced a noticeably cleaner, sharper result. We understand how valuable irreplaceable family recordings are, so it's great to know that the final quality made the lengthy processing time worthwhile.

It's also wonderful to hear that Topaz Video successfully processed the problematic section while keeping the audio synchronised.

Rated 5 out of 5 stars

Excellent, outstanding topaz

I tried all the API KEY and AI apps, the only one that works great is TOPAZ.

August 26, 2026
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Reply from Topaz Labs

Thank you, Mike! We're thrilled Topaz is delivering the results you were looking for!

Rated 5 out of 5 stars

Perfect in every respect

Perfect in every respect : clear web site, amazing products

August 22, 2026
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Reply from Topaz Labs

Thank you so much! We're glad you're enjoying both our products and your experience with Topaz!

Rated 1 out of 5 stars

shit

it doesnt work

August 26, 2026
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Reply from Topaz Labs

Thanks for sharing your feedback. If you’re having trouble getting the product to work, please reach out to support@topazlabs.com with some details about the issue, and our team can help troubleshoot.

Rated 3 out of 5 stars

Expensive subrscription, slow processing

The processing results are at least as good as before the subscription version. However the new subscription version is expensive and extremely slow in processing time.

August 26, 2026
Topaz Labs logo

Reply from Topaz Labs

Thanks for the feedback. We appreciate your comments on both pricing and processing speed and will share them with our team.

Rated 5 out of 5 stars

Great results

Great results; good support system, immediate response and great discounts !!

August 24, 2026
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Reply from Topaz Labs

Thank you! We're so glad you've had great results and a great experience with our support team!

Rated 5 out of 5 stars

FANTASTIC SERVICE

The team was VERY responsive and knowledgeable.

August 24, 2026
Topaz Labs logo

Reply from Topaz Labs

Thank you, Lyle! We're happy our team was able to help quickly and get you taken care of!

Rated 4 out of 5 stars

I love Starlight 2.6 but too bad it…

I love Starlight 2.6 but too bad it doesn’t keep the original soundtrack. Once that’s fixed, it’s a 5 stars!

August 24, 2026
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Reply from Topaz Labs

We're glad to hear that you're enjoying Starlight 2.6 and getting great results. We understand how important it is to preserve the original soundtrack, and we appreciate you highlighting this.

Thank you again for taking the time to share your experience!

Rated 4 out of 5 stars

Topaz has great focus options not as great with lighting and color

Topaz has phenomenal options for sharpening, even if the focus was off in-camera, and they have really remarkable upscaling of smaller images. I haven’t finished exploring the options, but my concern is that the lighting and color adjustments suggested by the AI seem to be the same no matter the existing lighting. It would be remarkable if Topaz’s AI technology assessed each image and made unique adjustment recommendations based on each individual photo rather than offering the same application for each photo processed.

August 23, 2026
Rated 5 out of 5 stars

Exciting development

Topaz lets me participate in the exciting development and usage of tools to restore my favorite pictures and movie clips in a natural way. So Topaz does not only upscale pixels, it upgrades my life of a hobby photographer and facebook friend. And if there are any problems you are helped quickly and competently.

August 31, 2026
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Reply from Topaz Labs

We love hearing this! Thank you for letting Topaz be part of bringing your favorite photos and videos back to life. 💙

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