OpenArt  Reviews 

Horrible horrible company. They do not respond to emails at all. I was charged a monthly fee even though I know 100% I had the auto renew off and I have not used the platform at all for the time period. They still charged me. After me sending them an email on Oct 1st and then a follow up on the 2nd, they simply ignored it. I did in fact open a dispute with them through my bank and guess what, they are responding to the dispute hiding behind their bs auto-renew feature.

To use this service you better make sure you have £100 ready what a waste of money and they made so many mistakes. It’s not worth it.

Love the overall presentation and tools. Integrated and clean.

I have open art AI. The credits are so expensive you cannot create numerous videos especially if you’re creating for YouTube. The most you can create with 15,000 credit credits is probably two videos or maybe one. This is the last time I’m going to use this service is far too expensive. It’s a complete rip off and the mistakes they make which I have to correct using another app and use those images as overlays. I am very disappointed it is very expensive.

I subscribed to free version and immediately it was clear that free version is not enough for simple clip which was a demonstration of deep belly breathing with captions. I paid subscription but the AI was creating wrong random captions and was not able to produce belly breathing just normal breathing using chest. It was within several hours. I cancelled subscription the same day after few hours but was not refunded because they do not have refund policy. Which is understandable because otherwise many people would ask for refund. The basic paid subscription would hardly be enough to produce one video, hope fully it will be acceptable , but not in my case.

The support team is really thoughtful and understanding, I could feel that they were doing their best effort to solve my problem.

The customer support team was incredibly responsive and efficient. They helped me resolved my billing issue quickly, which allowed me to upgrade my plan without any further hassle. Great service!

I would strongly advise people to think twice before subscribing to OpenArt.

My experience has been extremely disappointing. I subscribed to OpenArt Pro for one month simply to evaluate the platform. After experiencing the service, I decided it was not worth continuing and cancelled my automatic renewal.

Despite cancelling, OpenArt charged my bank card another £43.98 ($56) on 3 November 2026 and activated another subscription.

How can a company continue taking money after a customer has already cancelled automatic renewal?

What makes this even more concerning is that their billing portal does not appear to provide a straightforward option to remove your saved payment card. You can add another payment method, but apparently removing your existing card is not an available option.

This raises serious questions about their billing practices, transparency and respect for customers.

Honestly, the experience has left me feeling that I am dealing with a scam rather than a trustworthy subscription business. I find these practices extremely suspicious and, in my opinion, completely unacceptable.

I have formally demanded:
- Evidence that I authorised the November renewal.
- A full refund of the £43.98 taken from my account.
- Immediate cancellation of all recurring billing.
- Removal of my saved payment credentials, subject to applicable legal retention requirements.
- A proper explanation of why this payment was processed after cancellation.

I am prepared to escalate this matter to my bank, the relevant UK consumer protection authorities and the Information Commissioner's Office where appropriate.

**A company should earn customers' money through the quality of its product, not leave customers fighting to stop unwanted payments.**

I genuinely regret subscribing to OpenArt. Based on my experience, I have serious concerns about whether this company can be trusted with customers' payment information.

Until this matter is resolved satisfactorily, I cannot recommend OpenArt to anyone.

Be extremely careful with your subscription and payment settings. Keep evidence of every cancellation.

It can provide quality video. It make a lot of mistakes sometimes though. The biggest problem is customer service is the worse. When the AI makes a mistake they dont want to refund your credits and it takes days to hear back from them.

OpenArt stuff is so efficient, kind and helpful!

I got probably the fastest reply and resolved problem ever.

Thank you!

This was such a waste of time and money. This app is horrible!!!

They changed their manual story music video mode that was using kling and now force you to use extremely expensive chatbot based modes now, so a video that used to cost 5000 credits can cost up to 150 000 credits now. Greedy company! I just canceled!

Excellent platform and responsive customer support

After researching and trying several AI content creation platforms, OpenArt is currently the one I feel most comfortable using.

I particularly appreciate the variety of AI models available in one place, which makes it a great platform for working on creative projects, including my own AI short film.

I recently experienced an issue where some extra credits I had purchased were not carried over correctly after my subscription renewal.

I contacted customer support, and I was pleasantly surprised by how quickly they responded. They acknowledged the mistake and restored all 4,978 missing credits within a very short time.

Mistakes can happen, but what really matters is how a company handles them. In this case, OpenArt demonstrated professionalism, transparency, and excellent customer service.

So far, it's the AI creation platform that best suits my needs, and I'm happy to continue using it.

I've tried a few different ai generator apps and this one isn't bad. I couldn't determine what I was going to subscribe to, before I did and after getting an subscription. I feed the app messages and photos for references, and it made it's own using up the credits without doing anything. Making Videos on this cost too much to be worth it at this point.

Frustrating at times, but staff willing to deal with problems. No AI is perfect at the moment - we still need to use our brains and creativity.

Excellent customer support! The team responded quickly to my unexpected renewal charge and promptly processed a full $810 refund. I really appreciate their professionalism and how smoothly they resolved the issue. Thank you for your help—definitely a 5-star experience!

Very fast and efficient service

I upgraded from OpenArt Plus to an annual Pro subscription in August 2026, costing approximately $528 per year, after being reasonably impressed with my first AI-generated music video using their Director's Cut system.

Unfortunately, my second video, *Psychedelic Cardigan*, was a complete disaster.

The main character, who had looked fairly realistic in the first video, now looked like a plastic imitation, with facial features distorting whenever she opened her mouth. Her movements were robotic, her footwear changed between clips, and the lip-syncing was so poor that she appeared to be singing an entirely different song.

The five-piece band was equally disastrous. Musicians constantly changed instruments between clips. The drummer became a guitarist or keyboard player, and instruments that weren't even in the song appeared without explanation.

Even more concerning, approximately eight seconds of footage from my previous music video appeared in the new production. OpenArt's own AI Director subsequently reported further irregularities involving audio and timeline content from the earlier project.

The AI Director acknowledged several production mistakes and recommended contacting Support.

This video consumed over 25,000 credits.

To make matters worse, I was charged approximately another 2,400 credits simply communicating with the AI Director while investigating these problems. The agent initially gave me a significantly lower estimate of conversational costs before admitting its estimate was wrong.

I first contacted OpenArt Support on **17 September 2026**. Since then, I have sent numerous emails, including a formal complaint requesting restoration of the wasted credits, an explanation of the additional charges and consideration of a partial refund of my annual subscription.

**As of 2 November, I have received absolutely no response. Not even an acknowledgement.**

I also have 22,733 remaining credits due to expire on 6 November, and have requested an extension while my complaint remains unresolved.

I appreciate that AI video generation is still developing and that results cannot always be perfect. However, there is a considerable difference between imperfect AI generation and a video containing footage from an entirely different project.

My greatest disappointment is not simply the poor video quality, but the complete lack of customer support after spending a substantial amount of money.

I would welcome a response from OpenArt and a reasonable resolution to this complaint. Until then, based on my experience, I cannot recommend their Director's Cut service or their annual Pro subscription.