Prompts are often ignored or misinterpreted - stubbornly! Another issue I have had is the erase function leaving a dark area instead of interpreting the background. The expand picture function can a... See more
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The website itself is well built and did exactly what I needed for a one-off school project. However, I was required to pay for a yearly subscription, and auto-renewal is enabled by default. This is... See more
There was a time when I truly enjoyed using Fotor. The movie clips I created and shared with the community helped me understand how my work would be received. That part of the platform... See more
I use Fotor daily.I am an amateur photographer an mix my photos plus A I generatipns sometimes for more impact. I have other photographers come to me to "tweak"their photos. I enjo... See more
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Company details
Written by the company
Fotor is a leading global online photo editor founded in 2012. With more than a decade of expertise in photo editing and graphic design, Fotor has evolved into a comprehensive AI-powered creative platform spanning AI image generation, AI video creation, and conversational AI-assisted workflows. Today, Fotor serves more than 800 million users across 200+ countries and territories and processes 3.05 million images and videos worldwide each day. Building on this global scale and deep expertise in visual processing, Fotor has unveiled its AI Vibe Marketing Platform. Through Product Visuals and Growth Visuals, the platform helps businesses streamline product imagery, marketing campaigns, and social content creation at scale
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3.5
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically takes over 1 month to reply
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Auto-renewed with no reminder
Auto-renewed with no reminder, then fought a same-day cancellation for a week
Fotor charged me $46.99 for an annual renewal on Oct 20 with no reminder email beforehand. I asked to cancel and for a refund 26 minutes after the charge. I had not used the renewed term.
Support first offered 60%. Next they offered $39.99 minus a 6% "processing fee." Then they called $37.59 their "maximum concession." Their reasons kept changing: first that I requested on the 21st (that was their GMT+8 time zone), then that I was responsible because I didn't report it at the time of the charge, then that my request came after the charge. When I sent receipts showing a 26-minute gap, they confirmed the timeline and still refused.
I disputed the charge with my credit card company, which refunded the full amount within a day.
If you use Fotor, turn off auto-renewal right after you subscribe and pay with a card that has strong dispute protection.
October 27, 2026
Unprompted review
Reply from Fotor
Dear Hersh,
Thank you for sharing your feedback. We are sorry to hear about your frustration regarding the automatic renewal of your subscription.
As stated in our Terms of Service agreed upon at sign-up, all subscriptions automatically renew at the end of each billing period unless cancelled prior to the renewal date. While automated system emails are sent to inform users before upcoming renewals, we apologize for any inconvenience caused if this notification was missed.
According to our clear standard policy, completed renewal charges are non-refundable. When issues arise, our support team always strives to review the account details and explain the applicable billing terms and options available under our policy. We regret if the communication did not meet your expectations.
We appreciate your feedback as we continuously work to improve the clarity of our subscription management process. Should you need any further support with your account, please contact us directly at support@fotor.com.
I spent a fortune on credits and…
I spent a fortune on credits and everything can’t get made, I can’t even have a video of someone walking down the street, it’s basically a scam
October 22, 2026
Unprompted review
Reply from Fotor
Hi James, we’re truly sorry to hear about your frustrating experience. We understand how disappointing it must be to spend credits trying to create a video, only to find that the results don’t meet your expectations.
This isn’t the experience we want anyone to have. We’d really appreciate the opportunity to look into what happened and help address your concerns. Please reach out to us at support@fotor.com with more details about the issue, and our support team will be happy to assist you.
Thank you for sharing your feedback. We take it seriously and appreciate the chance to make things right.
Be aware that after using a free…
Be aware that after using a free software trial I apparently was billed for a full year. When I found the following years automatically cycled bill on my credit card, they refused a full refund . I would find a more reputable company, there are others to choose from
October 19, 2026
Unprompted review
Reply from Fotor
Hi Robert, thank you for sharing your feedback, and we are truly sorry to hear about your frustration regarding the automatic renewal and subscription billing.
We always strive to be transparent about our free trial terms, which automatically convert to an annual subscription unless canceled before the trial period ends. Reminders and terms are provided during sign-up to help users manage their accounts.
Hi Robert. that being said, we fully understand that unexpected charges can be stressful. We would love the opportunity to review your account details and re-examine your refund request to see how we can best assist you.
Please reach out directly to our support team at support@fotor.com (or via our support portal) with your account email address and order details, referencing this review. We will do our best to help resolve this matter fairly.
Fotor is a great app offering awesome…
Fotor is a great app offering awesome and constantly evolving products. Very easy to use, pricing is great, and support is always available, addressing questions immediately 24/7.For all e-commerce, and design business, Fotor is definitely a must !. Highly recommend it.
October 19, 2026
Unprompted review
Reply from Fotor
Hi Amy, thank you so much for taking the time to leave such an amazing 5-star review!
We are absolutely thrilled to hear that you love our evolving products, competitive pricing, and 24/7 support. Knowing that Fotor is a must-have tool for your e-commerce and design work truly means the world to our team!
Your kind words inspire us to keep improving and delivering the best possible tools for creators and business owners like you.
Thank you for your high recommendation and for being a valued member of the Fotor community. Wish you continued success in all your business and design projects!
Claims to be a free online photo…
Claims to be a free online photo editor, it's not
October 16, 2026
Unprompted review
Reply from Fotor
Hello Jason, thank you for sharing your feedback.
We'd like to clarify that Fotor offers a Basic plan with free photo editing features, allowing users to edit photos without purchasing a subscription. While some advanced tools and features require a paid plan, a range of editing options is available for free.
If you have any questions about our free features or need further clarification, please contact us at support@fotor.com. Our support team will be happy to assist you.
Tried the free trial, now won't stop charging me.
Tried the free trial, canceled because it is low quality, removed then from my google play and subscriptions, yet still got charged both last year and now this year. They tried telling me I needed to work with google play over the charge, but it is not through google play. Total scam company.
October 10, 2026
Unprompted review
Reply from Fotor
Hi Joe,
We’re sorry to hear about the frustration this situation has caused. We understand how upsetting it can be to see unexpected charges after you believe a subscription has already been canceled.
Please note that subscription management depends on where the subscription was originally purchased, and we’d like to make sure your case is reviewed based on the correct payment channel. We would appreciate the opportunity to check your account details and payment records to better understand what happened.
Please contact us at support@fotor.com with the email address linked to your Fotor account and any payment details you may have. Our team will carefully investigate your case and assist you further.
Thank you for sharing your feedback, and we hope to have the chance to address your concerns.
I signed up to try this company to try…
A customer service representative eventually got back to me and processed a refund. However, a 6% processing fee was deducted, so I received $67.79 back instead of the full $69.99.
While I appreciate that the issue was ultimately resolved, it should never have taken a negative Trustpilot review and multiple emails, including screenshots documenting my actual usage of the service, to get a refund.
My concern is not just about the money. When a customer hasn't used a service in a long time, and an automatic renewal is approaching, I believe the company should send a courtesy reminder. Customers deserve the opportunity to decide whether they want to continue paying for a service they are no longer using.
Transparency and proactive communication go a long way toward building customer trust. A simple renewal reminder could have prevented this entire situation. And when a customer does reach out with a reasonable concern, resolving it should not require this much time, effort, and frustration.
I'm grateful that the refund was eventually issued, but the experience itself was disappointing and could have been handled much better from the beginning.
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I signed up to try this company to try it and used it a few times. Was not that impressed. Then noticed I was charged $69.99. I IMMEDIATELY cancelled and contact the company for a refund. They denied it and then sent me a broken link to read their refund policies. I will never use this company again and will warn others of this issue. They can clearly see I have not used any of there services since DECEMBER 2025!!! I just looked December 2025 was the last time I tried to use their product to edit a photo.
October 11, 2026
Unprompted review
Reply from Fotor
Hi Laurie,
Thank you for sharing your detailed feedback and for updating your review. We sincerely apologize for the delay, frustration, and excessive effort required to get your issue resolved. It should never have taken multiple emails or a public post to receive proper support.
We completely agree with your point regarding proactive communication and transparency. Automatic renewals should be seamless and fair, and we take your suggestion about sending advance courtesy reminders very seriously. We are actively sharing your experience with our team to review and improve our communication processes.
If there is anything else we can assist you with, please feel free to reach out to us directly at support@fotor.com. Thank you again for helping us improve our service.
Revolting service and customer care…
Revolting service and customer care support. I have been stuck with this subscription and now it’s charged me twice although I had reached out to their team last year and this year. I was desperate to find an ai that could help me merge my deceased son’s photos with his brothers. This awful fotor hasn’t worked and since I’ve been asking for refunds on my so called subscription yet nothing has been done and they keep saying you can’t once you’ve paid. Shame on you thieves.
October 12, 2026
Unprompted review
Reply from Fotor
Hi Sarah,
We’re truly sorry to hear about your experience, and we understand how meaningful it is to find a tool that can help preserve precious memories with your loved ones.
We take your feedback seriously and would like to look into your subscription and refund concerns further. However, we’re unable to identify your account details from this review alone.
Please contact our support team at support@fotor.com and provide the email address associated with your Fotor account or any relevant order information. Our team will carefully review your case and do our best to assist you.
Thank you for bringing this to our attention.
I purchased Fotor Pro on 08/05/2026
I purchased Fotor Pro on 08/05/2026. Then a few weeks ago, my subscription disappeared from their web site. My accrued points are gone as are my saved images. I cannot access my data. They "promise" to get back to me. Not yet.
October 4, 2026
Unprompted review
Reply from Fotor
Hi Kerry, we sincerely apologize for the delayed response. Due to a recent holiday period, our team was unable to get back to you as quickly as we normally would, and we’re truly sorry for the extended wait.
We understand how concerning it must be to lose access to your subscription, credits, and saved images. We’d like to assure you that we’re taking your case seriously and would be happy to help restore access to your account and investigate what happened.
Please contact our support team at support@fotor.com, and we’ll continue assisting you with your account recovery.
Thank you for your patience and understanding. We appreciate the opportunity to help resolve this issue.
Can't earn points anymore
Fotor you haven't done an update for awhile and my account options changed out of no where. I actually really like your site, but I can't tell if you guys are having money issues or just don't want me to use your site. I feel my posts fit into your guidelines and are enjoyable and not a liability to your site, but today I saw my rewards page has removed the option to earn points from interacting with a post and for sharing a post and for clicking the link to get to clipfly. Also I don't get any points for posting an image or video and this has gone on for months. Do you not want me to use your site? How can we generate without any points. I'm not even excessively generating because it's impossible to when you use credits. So what is the issue? And I don't know if your site is affiliated with google or trump but no I am not affiliated with either. I just want to resolve the issue because I do think your site is normally great, just can't tell if this is a change you implemented or something messed up.
Okay Fotor, thank you for the response. I will get in touch with info about my fotor account.
October 7, 2026
Unprompted review
Reply from Fotor
Hi Wen Wat, thank you for taking the time to share your feedback with us. We truly appreciate your support and are glad to hear that you enjoy using Fotor.
We’re sorry for the confusion regarding the changes you noticed on the Rewards page. Please note that Fotor still offers ways to earn rewards, including available check-in activities. We understand that changes to available reward options may affect your experience, and we’d be happy to look into your account details and provide more information.
Please contact our support team at support@fotor.com with your account information and screenshots of the Rewards page if possible. We’ll be happy to review the situation and assist you further.
Thank you again for being part of the Fotor community. We appreciate your understanding and continued support.
Disappointing automatic renewal and refund experience
My Fotor Pro+ subscription automatically renewed for $69.99 on September 28, 2026. I tried the service out to create headshots for my new business, and I was not at all happy with the results. I did not use any of the headshots they produced. I did not intend to upgrade my subscription at all, much less renew it, and I still had unused credits when it renewed.
I contacted support to request a refund and explained the lack of use, which they acknowledged. They declined my request, citing their automatic-renewal terms and activation of another year of membership.
I understand that subscriptions can renew automatically, but I’m disappointed that Fotor would not make an exception in these circumstances. This experience has left me unwilling to subscribe again and unwilling to recommend their service to anyone.
I do not recommend subscribing, but if you do, check your renewal settings carefully. Not using the service or having unused credits does not prevent another annual charge.
September 30, 2026
Unprompted review
Reply from Fotor
Thank you for sharing your feedback. We're sorry to hear that your experience with Fotor Pro+ did not meet your expectations, and we understand your disappointment regarding the renewal charge and refund decision. As the subscription had not been canceled before the renewal date, the payment was processed in accordance with our automatic renewal terms. However, we understand that this may not have been the outcome you hoped for, and we appreciate you sharing your concerns with us. If you'd like us to review your case further, please contact us at support@fotor.com. We'd appreciate the opportunity to look into your concerns and assist you further.
I am very satisfied with the service
I am very satisfied with the service I received following my email regarding an annual subscription that had been charged to my account without my request or authorisation.
My email was answered within a few hours, and the following day, the full amount I had been charged was refunded to my bank account.
Prompt response in resolving the issue so quickly.
September 29, 2026
Unprompted review
Reply from Fotor
Hi Chris, thank you for sharing your experience! We're glad our support team was able to respond promptly and help address your concerns. At Fotor, we take billing inquiries seriously and strive to review each case carefully and provide assistance as quickly as possible. Your feedback is greatly appreciated, and thank you for giving us the opportunity to assist you!
You Won’t Get Your Money Back
I tried Fotor but quickly realized it wasn’t for me. I especially didn’t like how much it changed people in photos. If I’m editing a family photo, I don’t want the end result looking like a stranger is standing with my family.
When I went to cancel, I remember being prompted with an offer to stay, and apparently my cancellation either didn’t go through or wasn’t completed. I never used the service again and honestly never thought about it after that.
Fast forward to a full-year renewal charge. I NEVER received an email or reminder beforehand saying my membership would renew in X number of days. In my experience, reputable subscription companies send a renewal notice before an annual charge, especially when a customer hasn’t been using the service. Instead, I received the charge and then an email saying it had renewed for another year.
I contacted Fotor immediately after seeing the charge. A day later, I received a response stating: “You didn't cancel your subscription renewal in time, resulting in subsequent payments.” They went on to say that because their virtual service is delivered immediately after payment, the transaction had already been fulfilled and they do not provide refunds for fees already paid.
So apparently, even though I contacted them immediately, hadn’t been using the service, and received no advance renewal reminder, I’m stuck paying for another entire year.
If you decide to try Fotor, be VERY careful with the subscription and cancellation process. Take screenshots of your cancellation, save the confirmation, and keep track of your renewal date yourself because based on my experience, you should not count on receiving an advance renewal reminder or getting your money back afterward.
September 23, 2026
Unprompted review
Reply from Fotor
Hi Charlie, we're sorry to hear about your experience and understand your frustration. Subscription renewals are processed automatically unless canceled before the renewal date, and reminder emails are sent according to the subscription platform and account settings. We'd be happy to review your case again, including your renewal and notification records. Please contact us at support@fotor.com with your account email and any relevant details, and we'll do our best to assist you. Thank you for sharing your feedback.
Excellent AI tools and outstanding customer support
Fotor is one of my favorite tools for working with photos and artificial intelligence. I use it for photo editing as well as creating AI-powered photo animations. I really appreciate the wide range of available features, its ease of use, and the fact that the platform is constantly evolving and regularly introducing new possibilities.
Of course, as with any tool that uses artificial intelligence, not every generated result is always perfect. However, this does not change the fact that my overall experience with Fotor has been very positive, and the platform gives me many opportunities for creative work with photos.
I would especially like to praise Fotor's customer support and Christine, who handled my recent case regarding problems with AI video generation from beginning to end. Throughout the entire process, she was extremely helpful, patient, and polite. She carefully reviewed the information I provided, responded to my questions and explanations, and did her best to help resolve the issue. I greatly appreciate the way she communicated with me — I felt that my case was being taken seriously.
In the end, Fotor granted me 400 credits as compensation for the unsuccessful video generations. This was a very positive resolution to the whole matter and further showed me that the company is willing to respond appropriately when a user encounters a genuine problem. I would therefore like to give special thanks to Christine for her patience, kindness, professional approach, and assistance.
Fotor is a useful and versatile tool that I regularly return to. I enjoy watching it continue to develop, and I hope that future improvements will make its AI tools even better. Based on my experience so far, I can confidently give Fotor a very positive review. 🙂🙏
September 22, 2026
Unprompted review
Reply from Fotor
Thank you so much, Michał, for your thoughtful and detailed review! We're delighted to hear that you enjoy using Fotor and that our tools support your creative work. Your kind words about Christine mean a lot to us, and we're especially glad that you felt heard and supported throughout the process. We also appreciate your understanding of the occasional limitations of AI-generated results and your continued support as we work to improve our tools and introduce new features. Thank you again for your trust in Fotor and for sharing your experience with others. We look forward to being part of your creative journey and hope you continue to enjoy creating with Fotor!
Money refunded without an issue
I signed up for Fotor a year ago and never used it. When I got a notice that it had renewed, I had to write to them and ask what they did. They gave me a very polite response, refunded my account, and followed up to be sure I was happy.
September 19, 2026
Unprompted review
Reply from Fotor
Hi Melissa, thank you so much for sharing your experience! We're glad we could resolve your concern and that you were satisfied with our support. Your kind words mean a lot to us and encourage our team to keep providing the best possible service. If you ever decide to use Fotor in the future or need any assistance, please don't hesitate to contact us at support@fotor.com. We're always here to help!
A leaderless application
September 16, 2026
Unprompted review
Reply from Fotor
Hi, thank you for sharing your feedback. We’re sorry to hear that your experience with Fotor did not meet your expectations.
We’d appreciate it if you could share more details about the issues you encountered or any features you found difficult to use. Your feedback helps us improve our product and provide a better experience for our users.
If you need any assistance, please feel free to contact us at support@fotor.com.
Fotor Pro +, an experience in coloring photos I didn't think possible.
I have been using the basic Fotor Pro for a couple of years now on my home photos. Being quite happy with this I was then given a chance to use the Fotor Pro +. I couldn't get over what a difference this extra $8.74 would do to the coloring of my favorite photos. Not being used to the credits system I sent an email to Fotor, not expecting to get a reply, and if I did, I wouldn't be able to understand it. How wrong I was there. A very helpful Christine answered all of my questions in a very understandable way, which gives me the confidence to reach out for help at any time, if need to be. 100 % happy with their product.
September 16, 2026
Unprompted review
Reply from Fotor
Hi Daryl, thank you so much for taking the time to share your experience with us!
We’re delighted to hear that you’ve been enjoying Fotor Pro and that upgrading to Fotor Pro+ has helped you achieve even better results with your photos.
Your kind words and continued support mean a lot to us. We’re always here whenever you need help, and we’ll continue working hard to provide you with the best photo editing experience possible.
Thank you again for being a valued Fotor user!
HORRIBLE THIEVES
I used to love them. But 1) they can't do black faces, in photo editing they change them completely. But the real problem is when I renewed. (Because their photo filters were easy , and I was lazy.) Everything is behind a paywall. I renewed for $51 and they won't let me do anything without paying more - use prism or becasso for much better images and no charge.
September 6, 2026
Unprompted review
Reply from Fotor
Hi Elizabeth, we are sorry to hear about your disappointment. Regarding the issues you encountered while editing faces, could you please let us know exactly which tool or feature you were using? We would like to investigate this further and improve the user experience. As for your subscription, Pro membership is designed to cover all Pro features; however, certain advanced AI tools consume significant resources and require the deduction of credits. If you have exhausted your monthly credit allowance, you will need to purchase additional credits or wait for them to refresh next month to use these features. If you are unsure whether this applies to your situation, please contact us at support@fotor.com with your account email address, and we will be happy to check your subscription and credit status.
Upgraded without consent
I was charged for the Pro+account and didn't make that selection. They refused to correct the issue. The prompts are misinterpreted much of the time as well. I was editing a dog pic and kept getting a boat in the results. I would then have to use 25 credits multiple times to correct the image/issue.
September 9, 2026
Unprompted review
Reply from Fotor
Hi Michelle, we're truly sorry to hear about your experience.
We'd really appreciate the opportunity to make this right. Please contact us at support@fotor.com using the email associated with your Fotor account. We'll carefully review your subscription details and investigate the charge. We'll also look into the AI generation issue you've encountered.
If possible, please include your original image, the prompt you used, and screenshots of the unexpected results. This information will help our technical team identify the cause more quickly and work toward improving the feature.
Providing our users with a great experience is very important to us, and your feedback helps us continue improving Fotor. We hope you'll give us the chance to assist you and resolve these issues as soon as possible.
Beware
Beware! Fotor refused to refund an annual payment. My account was charged with no prior notice. When I requested a refund, they refused due to their "policy".
They are claiming I received a notice 2 days before I was charged, I did not receive any notification.
September 11, 2026
Unprompted review
Reply from Fotor
Hi Kim, we're sorry to hear about your experience and really understand your concerns. If your charge was the result of a free trial converting to a paid subscription, we send a reminder email 2 days before the trial ends. For recurring subscriptions, renewals occur automatically according to the subscription terms, so if you don't wish to continue, please cancel before the next billing date.
If you need any help checking or canceling your subscription, or if you'd like us to review your case, please contact us at support@fotor.com. We'll be happy to assist you.
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