Canva Reviews 

6,132
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 3,109 reviews, reviewers had a great experience with this company. Customers consistently praise the platform for its ease of use and wide array of helpful tools, making the creative process enjoyable for various designs and presentations. Many also highlight exceptional customer service, describing support teams as responsive and effective in resolving issues. However, some customers found the platform not intuitive, struggling to locate functions or create designs, and occasionally experienced buggy software or disappearing projects. A few other people also felt that customer support was unresponsive or unhelpful, and mentioned limitations with free features, wishing for more options without a subscription.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the platform very easy to use for various... See more

Product

Reviewers highlight positive aspects of product, praising its ease of use, versatility, and the quality of... See more

Website

Clients share ambiguous opinions on the website, with many praising it as a great, user-friendly platform for... See more

Application

Reviewers mention ambiguous feedback about the app, with many praising its potential and capabilities for... See more

Customer service

People report ambiguous experiences with customer service, with many praising the support team for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The chats were easy, clear, having the desire to help and give details more than I wanted. The virtual assistant was happy to feel that he could give you real help. But the virtual assistant needs to... See more

Rated 4 out of 5 stars

This is a great website where you can create everything from websites for school projects to a birthday invitation. The only downside is, many templates/designs need you to have the subscription to b... See more

Rated 4 out of 5 stars

It's a easy to use program that has many different helpful tools. It also promotes creative activity. In addition, it even works well on older computers, unlike some other programs I have tried to us... See more

Rated 4 out of 5 stars

I love how you can design your own video, presentation or page, but maybe have the layout a little bit more interactive for younger audiences because lots of people are using this platform to design.... See more


Company details

  1. Software Company
  2. Cloud Computing Service
  3. Digital Printing Service
  4. Graphic Designer
  5. Web Collaboration Platform

Written by the company

Canva is a global online visual communications platform on a mission to empower the world to design. It’s a simple way to create beautiful designs from presentations to infographics, videos, t-shirts, websites and social media graphics. Need help? Get customer support, 24/7 here: https://www.canva.com/help/get-in-touch/

Productivity, meet creativity.

Written by the company

Canva’s Visual Suite reimagines the way teams work, bringing creativity, productivity, and the power of AI into one platform.
The most powerful Visual Suite yet. With AI by your side across every format, designing has never been this effortless. And with new design types like email, forms, and coded creations in the editor, you have even more ways to create, collaborate, and bring your imagination to life.

Contact info

  • 110 Kippax Street, 2010, Surry Hills, Australia

  • canva.com

4.0

Great

TrustScore 4 out of 5

6K reviews

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4.0

All reviews

(6,132)

3,595 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I made an error ordering some thank you…

I made an error ordering some thank you cards for my client base. I emailed Canva like 2.5 hours after I submitted the order after I realized there was an error in Canva refunded and cleared it up within like literally four minutes. I'm still subscribing because of the excellent customer service. I appreciate it very much.

July 21, 2026
Rated 5 out of 5 stars

I ordered a shirt and the next day I…

I ordered a shirt and the next day I realized I ordered the wrong size
So I contacted them. And asked to please send a different size. They obliged and still sent the other shirt as well. Which I will be giving away. So I had to give a 5 star review for a 5 star company. Thank you so much!

July 21, 2026
Rated 2 out of 5 stars

Cheap cheap cheap

Cheap cheap cheap. Had issues lining up my template. Thankful I got another batch sent to me but the alignment was still off and I was only sent 5 cards, not 10. Looks terrible. You get what you pay for.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Canva's customer support is by far the…

Canva's customer support is by far the best customer service i have ever recieved, thier chat pot was not too generic and helped me draft an email to the human consultant who was extremely helpful, considerate and understanding. I would never even consider an alternative to CANVA having this experience.

July 21, 2026
Rated 4 out of 5 stars

Canva is really useful

Canva is a really useful website that makes it so much easier to make everything from business cards to clothes! Canva can be really confusing sometimes, and it is not always easy to navigate, but it helps a lot!

July 22, 2026
Rated 5 out of 5 stars

Amazing

I really love the app so much, it is very easy to access and it is a good app for graphic design

July 21, 2026
Rated 5 out of 5 stars

satisfied🫶

At first, I thought they would not reply, but the moment they responded, the problem was already fixed! You just need to wait about an hour for them to resolve your concern—they’re really good, so I’m giving 5 stars.

July 21, 2026

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