The chats were easy, clear, having the desire to help and give details more than I wanted. The virtual assistant was happy to feel that he could give you real help. But the virtual assistant needs to... See more
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Company details
- Software Company
- Cloud Computing Service
- Digital Printing Service
- Graphic Designer
- Web Collaboration Platform
Written by the company
Canva is a global online visual communications platform on a mission to empower the world to design. It’s a simple way to create beautiful designs from presentations to infographics, videos, t-shirts, websites and social media graphics. Need help? Get customer support, 24/7 here: https://www.canva.com/help/get-in-touch/
Productivity, meet creativity.
Written by the company
- Canva’s Visual Suite reimagines the way teams work, bringing creativity, productivity, and the power of AI into one platform.
- The most powerful Visual Suite yet. With AI by your side across every format, designing has never been this effortless. And with new design types like email, forms, and coded creations in the editor, you have even more ways to create, collaborate, and bring your imagination to life.
Contact info
110 Kippax Street, 2010, Surry Hills, Australia
- canva.com
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They responded immediately
They responded immediately! Also they were very clear on the instructions. I was already anxious and they resolved my Canva issue very well. Thanks!
I made an error ordering some thank you…
I made an error ordering some thank you cards for my client base. I emailed Canva like 2.5 hours after I submitted the order after I realized there was an error in Canva refunded and cleared it up within like literally four minutes. I'm still subscribing because of the excellent customer service. I appreciate it very much.
Prompt and pleasant responsiveness…
Prompt and pleasant responsiveness through my queries
I love Canva it is easy to make cards
I love Canva it is easy to make cards, websites, what ever I need to make and to upload pictures is also easy as well. Thank you
your good templites.
I ordered a shirt and the next day I…
I ordered a shirt and the next day I realized I ordered the wrong size
So I contacted them. And asked to please send a different size. They obliged and still sent the other shirt as well. Which I will be giving away. So I had to give a 5 star review for a 5 star company. Thank you so much!
Cheap cheap cheap
Cheap cheap cheap. Had issues lining up my template. Thankful I got another batch sent to me but the alignment was still off and I was only sent 5 cards, not 10. Looks terrible. You get what you pay for.
Canva's customer support is by far the…
Canva's customer support is by far the best customer service i have ever recieved, thier chat pot was not too generic and helped me draft an email to the human consultant who was extremely helpful, considerate and understanding. I would never even consider an alternative to CANVA having this experience.
Canva is really useful
Canva is a really useful website that makes it so much easier to make everything from business cards to clothes! Canva can be really confusing sometimes, and it is not always easy to navigate, but it helps a lot!
Excellent very useful for my purpose
Quick to respond and resolve my issue
Quick to respond and resolve my issue. Generous return policy for printed t shirts.
Amazing
I really love the app so much, it is very easy to access and it is a good app for graphic design
Great product and very good to see the…
Great product and very good to see the support for nonprofits. Thanks
Timely and professional
Very happy with the outcome and how quickly my issue was resolved
My experience
I'm enjoying to use canva dan you replied our problem so quickly. Thankyou
satisfied🫶
At first, I thought they would not reply, but the moment they responded, the problem was already fixed! You just need to wait about an hour for them to resolve your concern—they’re really good, so I’m giving 5 stars.
Canva Account Retrieval
Full support for retrieving my old account. Thanks for your assistance and immediate response to my issue.
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