TNT Reviews 

Apple engaged TNT to facilitate a return. I got an email from TNT with documents for me to print and stated that the item would be collected between 12 and 15.30. At 16.30 when there was no contact and no collection, I phoned and after a tortuous conversation first with a robot and eventually with a person, I was told that the driver was on the way. Not surprisingly this was a lie. Also they tried to convince me that I had the date wrong. I will never willingly deal with them again. The package is still here awaiting collection. If I could, I’d give minus stars
Update:
Things go from bad to worse. A new pickup was initiated for 31/08/26. Nobody showed up. On contacting TNT they started a complaint procedure and assured me that the package would be picked up on this occasion but I had to cancel the order and repeat it. When I pointed out that I don’t have an account, I was told to contact Apple and ask them to do it.
I have now waited at home all day Thursday, Friday and Monday and it appears that I will have to spend another day waiting. I also had to print out a set of documents on three occasions.
Again TNT failed to arrive today. After several phone calls, I was told that the driver called at 3pm and the parcel wasn’t ready. This was at 2.55 pm!!! And it was a total lie. I was at home all day and nobody came to my house.

This was my e mail to TNT…

To Whom It May Concern,

I’m writing to formally express my serious dissatisfaction with the handling of a shipment from Queensland to Perth for Perth Holdings Pty Ltd.

Based on TNT/FedEx tracking updates and repeated assurances that the shipment was on schedule, we arranged for two mechanics to work over the weekend for installation.

After multiple follow-ups today, we were repeatedly told the matter was being checked, before finally being advised at around 3:45pm that the shipment would not arrive until Monday.

As a result, we are now liable for over $6,000 including GST in mechanic costs, despite being unable to proceed with the installation due to the delay.

What is most concerning is the lack of clear communication and timely updates throughout the day. Had we been informed earlier, alternative arrangements may have been possible.

This situation has caused financial loss, disruption to scheduled works, and a significant loss of confidence in your service and reliability. Had I been made aware of your Company’s  work ethics I would have sought a reputable organisation that Honour their commitments. 

I request this matter be escalated to management and ask for a formal response addressing:

Why inaccurate delivery information was provided throughout the day;

Why the delay was not communicated earlier; and

What compensation or remedy FedEx/TNT proposes for the losses incurred.

I look forward to your prompt response.

regards,

David Blackman
CEO Perth Holdings Pty Ltd

Horrible experience. Most unprofessional and rude delivery system. Their driver arrived, called me, I told him I will go downstairs in a minute. I went downstairs in exactly 1 min and he was already gone. I called him but he was very rude saying he can't wait and he has a lot of delivery. And there is no information how I can retrieve my parcel. It was critical for me to get it today and now i am screwed completely. The customer service is useless as it is just an AI bot that can't even handle a simple ask.

TNT (France) was supposed to deliver me one parcel 19 March, Then again 20,23,24 March, We were at home each time, but they declared us absent and did not ring/call/ or knock. 2 supervisors ensured me a after repetitive calls on 24th that the parcel would be delivered 25th. When following up with call on the 25th, they told me it had been left at the warehouse. Worst service ever, and probably even a 'strategy'/lack of actual drivers, as after the 2nd time calling them, they started proposing to go pick up the parcel at the warehouse myself. After 14h in the afternoon they say they cannot deliver the same day anymore.... my view is that they want people to go get the parcel themselves and save on driver costs, and gain on helpdesk calls at 0.2 euro/min....

29th Dec- package not collected from supplier
30th Dec - turned up at supplier but van too full
31st Dec - didn't collect
2 Jan - collected, travelled to nearest depot to deliver 5th am
5 Jan - tracking showed out for delivery 7.17 am, back in the depot by 8.15 am.
Unable to speak to anyone as I am not the supplier and don't have an account.
UPDATE
To my vast relief the package has now arrived, despite snowy roads. The driver was very pleasant. I'm going to put this one down to holiday season and weather.

Iv already left a review about how they put me on a rolling contract instead the garbage i can cancel anytime…. I totally forgot they keep attempting to charge me £80 for some new internet box i sent back because the garbage was given didnt work they want £800 to cancel STAY AWAY from this its a scam centre not a company there employees are vile rat f@£ks

Terrible service. They made no attempt to deliver my parcel. They delivered to a tabac miles away, terrible. I was home all day waiting for them.

Suite à votre absence, colis TNT 0143811911485541 dispo cet après-midi chez TABAC L IMPENSABLE BELLEGARDE, 2 RUE JOSEPH MARION 01200 BELLEGARDE SUR VALSERINE

Waited in, said it was out for delivery before 6pm, nothing. This morning I checked and was shocked to discover they said I wasn't in for delivery at 6.25 pm. Checked my doorbell camera and no delivery or card. Seems that this is the norm, so now have to reschedule and be in again all day.

TNT failed on 5 attempts to collect a wheelchair being sent back to be repaired. Each time they said they had made an attempt, but I made sure I was there and the reality is they didn't even bother. The wheelchair company insist on using TNT and unsurprisingly, I'm having the same problem getting it back. I called them and was told I had until 12pm the next day to pick it up. The depot is 10 miles away. Joke of a company, service is a scam. Do yourself a favour, avoid them at all costs. This whole thing has taken so much time and energy.

Dear customer. Your time is important to us.
Please be at the ready to receive your parcel between 0800 and 1800.
We might change our plan to deliver but we will not bother you with this information, as we know your privacy is important.
They knowingly misinformed me about the ETA by one day and made me wait in vain for 10 hours.
Their driver is a great guy.

Absolutely terrible tracking service. Took a day off work to be home for the scheduled delivery. I had to check manually every 30min to make sure I received the right update to only get an update at 17.27 that they tried to deliver but no one was home. This was completely false. Had to take another day off work. The information on track and trace is still incorrect and the city or service are a joke, they can’t give any information. Huge huge huge fail.

An absolute joke of a company!!!! No communication or reliable tracking service!!!! Waited for two days for my parcel ... Spent hours on the phone but NO SENSE or interest in my problem with them! I don't think they are worthy of a one star!!!

Service was okay, but delivery took longer than expected.

I wouldn’t trust TNT to deliver a pizza. Stay away from them.

Shocking company recent delivery not even at the right location when they claimed to have followed delivery instructions.

I got an email saying 'TNT tried to deliver your shipment but did not succeed', so I had to reschedule the delivery for the next day. But half an hour later the driver turned up. He hadn't tried to deliver at all, he apologised that he was just late because he had had a problem with his van. How difficult can it be to change the system to send an accurate email, instead of a patent untruth?
Also I tried telephoning Fedex/TNT 'Customer Services'. My call was answered by a useless robot. There was a Chat facility, but only available to people who have an account with them.

I was a bit worried when I saw all the bad reviews, but I had a very good experience - my parcel was delivered promptly and the courier followed my instructions.

Our account has been put on stop since before Christmas but FedEx/TNT do not contact the account holder to let them know, they just don't turn up for collections. When you call to ask what is happening, depending on which way the wind blows, some people say it isn't on stop and others say it is on stop. What they can't tell me is why it is on stop. They think it is an alleged debt but all invoices are paid and up to date. Alleged debt has been passed to a collections team but FedEx/TNT can't tell me who or how to speak to them. We must "wait and see" if the collections team contact us. As the alleged debt has been moved to someone else, apparently all the invoices and details are removed from the FedEx/TNT system so no one can tell me specifically which alleged invoice is unpaid. It's been over a week with no resolution. I've requested our account manager to call us, no response. I've requested for ANY manager to call us, no response. Do you really want to lose business like this? Not only are you ruining your own reputation, you are attempting to ruin ours also. You're nothing but a bunch of cowboys with a computer.

I was informed that my parcel was due to be delivered on 2nd January. I waited at home all day. The delivery did not arrive. I checked the status today. It showed that the delivery was due today. I have been waiting at home all day. I checked the status of the delivery and it showed that an attempt to delivery the order, however the receiver was not at home. I did not leave home. A man in a van pulled up outside my house sat there for a while and drove off. No attempt was made ro deliver the parcel. This service is a shambles. It a disgrace to the delivery service

TNT, was delivering the parcel to a wrong address, luckily l was sitting on the window l have to come out of my house and follow this lady to my dispointment only one came, that means another hassle to receive the 2nd one. Please TNT enough of this. Please please check the address properly and deliver it to a right address. Thanks