Soufeel  Reviews 

⭐⭐⭐⭐⭐

Excellent customer service – highly recommend Soufeel!

I recently placed an order with Soufeel, but unfortunately, the item I received was faulty. I contacted their customer service team by email, and I have to say I was genuinely impressed with how the situation was handled.

They acknowledged that a mistake had been made, took full responsibility and arranged for a replacement item to be sent out. No messing around, no unnecessary hassle, just brilliant customer service.

A special mention to Skye and Lyndsay, who were both incredibly professional, helpful and an absolute pleasure to deal with throughout. They are a credit to the business.

Mistakes can happen with any company, but it's how a business deals with them that really matters, and Soufeel got this absolutely right.

I wouldn't hesitate to recommend Soufeel, and a massive thank you to both Skye and Lyndsay for making the whole experience such a positive one.

Kudos to you both!

Thieves and liers. Received a faulty product, contacted them to arrange an exchange. They wanted to offer me a different product amd wanted me to pay for postage. After some there and back we have agreed that I will get a replacement free of charge. It arrived, faulty again. Asked for my money back, they offered me £5, declined, wanted a full refund. At the end they agreed, said up to 14 business days. After 14 business days and no refund, I have emailed them again. They blocked me. That's how they operate, constant law-balling, not taking any responsibility and if you want your money back, they will just block you. Great business policy!

Appreciated the email from Lindsay alerting of a short delay in receiving my item & even confirmed that my personalization would be on the item when I get it.

I really thought it was a scam and I would lose my money, however 3 weeks later my Elvis mix arrived and I am so delighted with it, thank you very much.

The photo watch came out beautifully. My wife will love it.

I AM EXTREMELY DISPLEASED!!!!
I ordered a personalised gift for a friend who lost her husband to cancer.
I wanted it to play a love song with her picture and his. I opened the package yesterday, wanting to assemble it and see what it would look like before giving it to her and I am glad I did!
My first impression was that it looked cheap. The picture of the couple didn’t blend with the plastic well. The plastic looks cheap and finish on it isn’t what I had hoped for but I thought once assembled with the box that plays music and the light, it might look better.
I assembled it, hoping to hear the music that I requested in the order. The name of the song was correct but when I played it it played a rap song talking about having depression, mentioned having anxiety multiple times, changing a diaper and something about being hyper!?!!! This is NOT the song I chose!!
I CANNOT give this to my friend…and can’t even keep it for myself. I will have to throw it away.
I had high hopes for this product, but I will NOT purchase from them again and would advise others to STAY AWAY!

Customer service was top notch, They reach out if anything about the order is unclear

Received it very fast, that's a super thank you for you guys, my sons are going to love it.

Necklace turned out perfect. Code worked great and my boyfriend loved it. Good quality jewelry.

Very prompt and very nice

The initial experience was so awesome I ordered a couple things again.

Awesome gift and awesome packaging I love it

Excellent service, quality items😁

Had an issue with my final product but I got in touch with customer service and the nice lady over there who goes by the name Skye was very understanding and friendly despite my initial rude attitude. She was very helpful and worked to arrange a solution that I am very happy with. Overall I am very grateful and glad to know that there is an outstanding team behind this customer service.

I loved the blanket as a whole, and the flowers was a bonus! highly recommend

Package came broken but the service to get it replaced was easy and amazing, thanks to Lindsay.

Just wonderful so helpful and kind Skye Tyankyou again

Its legit. Ordered from PH, deliver to CZ. Delivery update is efficient and transparent. Quality of product, same as photo ordered.

You may as well spend 1/10 of the cost and purchase off Temu, as I'm pretty sure that is all you are receiving.
They list a Melbourne address, but they are clearly not a Melbourne company..so don't think you are going to receive a quality product.
The socks we received didn't actually even have a heel cup...that was literally printed on.
We paid express shipping, they arrived over a week after the latest advised delivery date.
This company then offers trivial refunds, ie the 3.99 VIP fee
This is pretty much a scam site, Temu would be a more trustworthy and at least you get the quality you paid for.
Avoid this company and just buy junk of Temu for 1/10 of the cost!