Superlec Direct Reviews 12,348

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, good quality products, and competitive prices. Consumers appreciate the fast delivery service and the fact that items are well-packaged. Many reviewers highlight the easy-to-navigate website and the prompt responses received when ordering online. People also appreciate the wide selection of products available and consider this business their go-to place for specialist cables. While opinions on the order process are mixed, the company generally resolves issues quickly, such as sending replacements for broken or incorrect items. Overall, consumers are very satisfied and happy to recommend this retailer.

Based on these reviews

Rated 4 out of 5 stars
Verified

The product was exactly what I wanted . It turned up quickly and as described. I would have given it 5 stars had the Invoice not have caused some panic by wrongly suggesting the cable should not be... See more

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Rated 4 out of 5 stars
Verified

Always easy to order from although I would like confirmation of despatch to put mind at ease that the parts are on the way. I was beginning to worry as this last order took a little longer to arrive.

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Rated 4 out of 5 stars
Verified

I purchased two carbon monoxide detectors . They have arrived , I have installed them and hopefully they will keep me safe for the next ten years. They arrived well protected - thank you. Took a litt... See more

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Rated 4 out of 5 stars
Verified

Easy to order on-line. Although delivery was quick by courier it was expensive for a low value and lightweight order. An improvement would be to offer lower cost normal postal delivery.

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Rated 5 out of 5 stars
Verified

We are rebuilding our place a bought switches and sockets for the second fix. Ordered 50 plus items all arrived well packaged and in excellent condition. A couple of items were not delivered as they w... See more

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Rated 5 out of 5 stars
Verified

Product purchased was a fraction of the retail price I would have paid. Product delivered swiftly and fairly priced. Product purchased is exactly right and of excellent quality. Will certainly use... See more

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Rated 5 out of 5 stars
Verified

Ordered some electrical items that were very competitively priced and they were delivered on time. Second time I have used Superlec direct and will do so in the future highly recommend this company

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Rated 3 out of 5 stars
Verified

First time I've used Superlec. Ordered two urgent different smoke alarms. Unfortunately, one was picked incorrectly and the wrong model when delivered. Their customer service were very helpful and pro... See more

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Rated 3 out of 5 stars
Verified

Poor on the delivery side of things ! We ordered before 9:30am on Friday for a Monday delivery but it didn’t come until late tuesday which was the day I should have fitted the car charger. This is not... See more

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Rated 3 out of 5 stars
Verified

I liked Superlec efficient handling of the order and the timely delivery of goods. I disliked the lack of information on shipment prior to delivery. I also found the search for products difficult to... See more

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Rated 5 out of 5 stars
Verified

Good online wholesaler, great selection, competitive pricing. A bit clunky website, but got used to it. My go-to place for specialist cable.

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Rated 5 out of 5 stars
Verified

Good selection of products at great prices. Quick trouble free service. Fast delivery too. Highly recommended, will be using Superlec again!

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Rated 3 out of 5 stars
Verified

Prompt delivery but some items missing. So far no response to me emails and phone says minimum wait of 49 minutes.

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Rated 3 out of 5 stars
Verified

Item that was ordered was received as described, BUT no communication!!! Emailed them twice to ask to confirm order and to ship it- ignored! It was not until I started a case with PayPal and they... See more

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Rated 3 out of 5 stars
Verified

Very happy with the quality and service fron superlec. Only issue on this purchase was the delivery / carrier. The 70kg reel was delivered by a single delivery driver with no tailgate lift and reques... See more

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Rated 4 out of 5 stars
Verified

Great service and delivery with DPD the best I did try to contact to Ammend/increase my order but go no response on the phone so that was slightly worrying hence the four stars

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Rated 5 out of 5 stars
Verified

fast delivery, good price. item arrived well packed, with clear documentation. good quality, easy to use product.

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Rated 5 out of 5 stars
Verified

The EV cable came on time ,was good quality and the beest price I could find anywhere. I would recommend using Superlec and will use them again.

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Rated 5 out of 5 stars
Verified

The order was placed and received within the delivery time limit. We had 1 of the lamps we purchased was broken but they resolved it straight away and sent out a replacement.

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Rated 3 out of 5 stars
Verified

Good price but not next day delivery as advertised. Confirmed order before 1pm on Tuesday but not delivered until Thursday with no update.

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Rated 5 out of 5 stars
Verified

Spot on. Used superlec a few times now and always been spot on. Glad to be supporting a north east company as well!

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Rated 5 out of 5 stars
Verified

Super speedy delivery very well packed. Can’t think of anything they could have done better.

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Rated 5 out of 5 stars
Verified

Fridge light failed. Replaced promptly to exact specification at a good price. Excellent, very satisfied, thank you for your swift response

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Rated 5 out of 5 stars
Verified

Always good service and great prices from Superlec, the fact they are local is a bonus as I can go and pick things up over the counter.

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Rated 5 out of 5 stars
Verified

Easy to navigate website, fast next day delivery with a helpful driver who carried the heavy cable drum to where I wanted it. Excellent company to deal with.

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Rated 5 out of 5 stars
Verified

I have used this company on a number of occasions. They have goid stock levels and competitive prices. The items always arrive well packaged and on time. I highly recommend this company

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Rated 5 out of 5 stars
Verified

Easy to use web page , plain and simple order and delivery details . Good comms on delivery, packaged well . Would definitely order again

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Rated 5 out of 5 stars
Verified

Great communication when I was uncertain about accuracy of my online order. Following this, kept fully updated on order status and delivery date and times.

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Rated 4 out of 5 stars
Verified

Speedy delivery and competitive prices. It would have been nice to receive a notification that my order had been dispatched however, so a slightly lower score because of this. Otherwise excellent.

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Rated 5 out of 5 stars
Verified

The down lights i ordered fit perfectly and the choice of light temperatures is a bonus, going to order another couple next week

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Rated 4 out of 5 stars
Verified

Good experience. Had a few delivery issues, which were out of their control. However the communication in resolving the issues was 1st class.

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Rated 5 out of 5 stars
Verified

I ordered some cable from Superlec and it was delivered quickly, is good quality and the price was very competitive.

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Rated 5 out of 5 stars
Verified

This was my first purchase from this company and service was excellent goods delivered promptly in time mentioned ,the price compared to others was the cheapest

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Rated 5 out of 5 stars
Verified

Great cooker connector unit. To get a surface mounted box complete, you need items 217 and 218

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Rated 5 out of 5 stars
Verified

Ease of ordering, price. I searched for this timer, and found Superlec to be the cheapest supplier.

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Rated 5 out of 5 stars
Verified

Had exactly what i needed to replace some faulty down lighters. Fast shipping. Great price. Top notch.

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Rated 5 out of 5 stars
Verified

Good service with fast delivery. Nice quality product at a reasonable price.

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Rated 5 out of 5 stars
Verified

Excellent service. Received parts quickly and at a reasonable price. Would use again.

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Rated 5 out of 5 stars
Verified

Prompt service on both occasions that I have ordered from them.

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Rated 5 out of 5 stars
Verified

Brought from this company before, they consistently, never answer the phone, never reply to emails, I don't believe their next day despatch claims, our order placed on the 17th, received today, but th... See more

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Rated 5 out of 5 stars
Verified

great price, arrived quickly and was carefully packaged

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Rated 5 out of 5 stars
Verified

Prompt response to on line ordering and a swift delivery

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Rated 5 out of 5 stars
Verified

Second order from this company excellent service and competitive prices rung.

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Rated 5 out of 5 stars

I really like this company. I've bought various cables from them and always found them to be good value. I especially like that they will cut cables to the length you need. The customer service is als... See more

Company replied

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Company details

  1. Electronics Store

Written by the company

Superlec Direct is one of the UK's leading online electrical product distributors with over 35 years in the industry. Apart from our vast range of installation accessories we offer the UK's largest stock of cables, in particular all SWA cables. We also offer top quality branded electrical products such as home security systems to wiring accessories at consistently competitive prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
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1-star

Replied to 93% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars
Verified

Ordered and item and is was not as…

Ordered and item and is was not as described , never took it from wholesaler and still not received a refund one week later

October 20, 2025
Superlec Direct logo

Reply from Superlec Direct

I am very sorry for the delay in receiving your refund, i have chased out counter/ accounts to get this pushed through for you, please note that refunds can take up to 10 working days with the bank of which we have no control over, i will ensure this is done asap for you, we hope this delays doesn't discourage you from using us in the future.

Rated 1 out of 5 stars

Extreme disappointment with the service…

Extreme disappointment with the service I have recently received. I placed an order before 2 PM for the next-day delivery, as stated on your website. Specifically, I ordered at 10 AM, expecting the item to arrive the following day. However, I did not receive the item until 5 PM on Monday, which is far from the promised next-day delivery.

I have spoken with both Richard and Andrew in attempts to resolve the issue. While Richard tried to arrange a Saturday delivery, DHL informed him that it was not possible, which led to an arrangement for a Monday pre-10 AM delivery. Unfortunately, this did not happen as expected. I spent over an hour waiting on the phone to speak with someone about the problem and eventually spoke with Andrew, who was very helpful and did his best to communicate with DHL.

The crux of my complaint is that the service I received did not meet the next-day delivery promise, and the overall customer service experience was quite frustrating. I hope you can understand my concerns and take the necessary actions to prevent such issues in the future.

October 27, 2025
Unprompted review
Superlec Direct logo

Reply from Superlec Direct

We're sorry your delivery didn't meet expectations. We appreciate you bringing this to our attention. We'll investigate why the next-day delivery wasn't fulfilled and address the communication issues with the delivery service. We value your feedback as we improve our service.

Rated 1 out of 5 stars
Verified

i ASKED FOR 5 ASSORTED SIZE TOWING…

i ASKED FOR 5 ASSORTED SIZE TOWING SOCKS
AND WAS TOLD THEY WERE ALL INSTOCK
THE NEXT DAY HAD A CALL TO SAY THAT THEY NEVER HAD 2 OF THEM
NEXT DAY NEVER HAD ANOTHER 2 SO ONLY 1 LEFT
MOST ANNOYING YOU NEED TO UPDATE YOUR WESITE ON A MORE REGULAR BASIS SO WHEN PEOPLE ORDEDR STUFF THEY KNOW THEY ARE GOING TO GET THEM

October 20, 2025
Superlec Direct logo

Reply from Superlec Direct

We appreciate you bringing this to our attention. We regret to hear about the trouble you experienced with your order and the incorrect stock information. unfortunately as we do not have a live stock count we try our best to keep this as up to date as possible to avoid any stock discrepancies. We will review our processed to see if there is a way we can improve our stock availability on our site. Thank you for your feedback.

Rated 1 out of 5 stars
Verified

You need to change your delivery…

You need to change your delivery company it’s an absolute nightmare

October 20, 2025
Superlec Direct logo

Reply from Superlec Direct

We appreciate you taking the time to share this. We're very sorry you had a negative experience with our delivery service, and we will investigate this issue.

Rated 5 out of 5 stars
Verified

Smooth transaction and great comms

Great communication when I was uncertain about accuracy of my online order. Following this, kept fully updated on order status and delivery date and times.

October 19, 2025
Superlec Direct logo

Reply from Superlec Direct

We're happy to hear that our communication helped clarify your order's accuracy. It's great to know you were fully informed about its status and delivery. Thank you for your positive feedback!

Rated 2 out of 5 stars
Verified

Still waiting on my order a week after…

Still waiting on my order a week after it was given to DHL for delivery. I was happy with he price and no doubt the product will be good if and when it arrives but hard to do business with a company when the courier lets them down. DHL have come up with excuses and tracking isn't working so not sure they even know where my parcel is. Had to source some cable elsewhere as the job couldn't wait.

October 19, 2025
Superlec Direct logo

Reply from Superlec Direct

We appreciate you bringing this to our attention. We are sorry to hear about the delivery issues you've experienced with DHL. We know it's frustrating when a courier's service impacts your project timeline, and we'll look into this matter. Thanks for your feedback.

Rated 1 out of 5 stars
Verified

I AM SO ANGRY !!!

WRONG ITEM SENT TO US, RETURNED, NO REFUND, CANNOT GET ANY RESPONSE FROM THEM WHATSOEVER.

CUSTOMER SERVICE IS NON EXISTENT.

DO NOT ANSWER THE PHONE OR REPLY TO EMAILS - EVEN THE SALES OFFICE DO NOT WANT TO KNOW EVEN THOUGH IT WAS THEIR FAULT !!!

August 29, 2025
Superlec Direct logo

Reply from Superlec Direct

Hi Richard, i am very sorry that you have not received your refund or any communication from us, i have had a look in our system and cannot see any correspondence from yourself, i have emailed you to request some details, I would like to get this resolved for you asap.

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