The product was exactly what I wanted . It turned up quickly and as described. I would have given it 5 stars had the Invoice not have caused some panic by wrongly suggesting the cable should not be... See more
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Superlec Direct is one of the UK's leading online electrical product distributors with over 35 years in the industry. Apart from our vast range of installation accessories we offer the UK's largest stock of cables, in particular all SWA cables. We also offer top quality branded electrical products such as home security systems to wiring accessories at consistently competitive prices.
1 Barton Road, Riverside Park, TS2 1RX, Middlesbrough, United Kingdom
Replied to 93% of negative reviews
Typically replies within 1 week
Website easy to use , Goods dispatched promptly and arrived in good time
Easy ordering on line with helpful suggestions. Great communication and speedy delivery.
I ordered the items I needed at a very competitive price and received them within 3 days, excellent service.
Ordered and item and is was not as described , never took it from wholesaler and still not received a refund one week later
Reply from Superlec Direct
Extreme disappointment with the service I have recently received. I placed an order before 2 PM for the next-day delivery, as stated on your website. Specifically, I ordered at 10 AM, expecting the item to arrive the following day. However, I did not receive the item until 5 PM on Monday, which is far from the promised next-day delivery.
I have spoken with both Richard and Andrew in attempts to resolve the issue. While Richard tried to arrange a Saturday delivery, DHL informed him that it was not possible, which led to an arrangement for a Monday pre-10 AM delivery. Unfortunately, this did not happen as expected. I spent over an hour waiting on the phone to speak with someone about the problem and eventually spoke with Andrew, who was very helpful and did his best to communicate with DHL.
The crux of my complaint is that the service I received did not meet the next-day delivery promise, and the overall customer service experience was quite frustrating. I hope you can understand my concerns and take the necessary actions to prevent such issues in the future.
Reply from Superlec Direct
i ASKED FOR 5 ASSORTED SIZE TOWING SOCKS
AND WAS TOLD THEY WERE ALL INSTOCK
THE NEXT DAY HAD A CALL TO SAY THAT THEY NEVER HAD 2 OF THEM
NEXT DAY NEVER HAD ANOTHER 2 SO ONLY 1 LEFT
MOST ANNOYING YOU NEED TO UPDATE YOUR WESITE ON A MORE REGULAR BASIS SO WHEN PEOPLE ORDEDR STUFF THEY KNOW THEY ARE GOING TO GET THEM 
Reply from Superlec Direct
Item came well packaged and on time definitely recommend.
You need to change your delivery company it’s an absolute nightmare
Reply from Superlec Direct
Great communication when I was uncertain about accuracy of my online order. Following this, kept fully updated on order status and delivery date and times.
Reply from Superlec Direct
Still waiting on my order a week after it was given to DHL for delivery. I was happy with he price and no doubt the product will be good if and when it arrives but hard to do business with a company when the courier lets them down. DHL have come up with excuses and tracking isn't working so not sure they even know where my parcel is. Had to source some cable elsewhere as the job couldn't wait.
Reply from Superlec Direct
WRONG ITEM SENT TO US, RETURNED, NO REFUND, CANNOT GET ANY RESPONSE FROM THEM WHATSOEVER.
CUSTOMER SERVICE IS NON EXISTENT.
DO NOT ANSWER THE PHONE OR REPLY TO EMAILS - EVEN THE SALES OFFICE DO NOT WANT TO KNOW EVEN THOUGH IT WAS THEIR FAULT !!!
Reply from Superlec Direct
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