lastminute.com Reviews 

Easy booking process. Best price for top quality hotel

They found flights on two different air lines to suit our needs and the hotel we have been to before.

All good reliable

Delay and late arrival

My experience left me concerned about the lack of transparency in lastminute.com's booking amendment process.

When my return flight was cancelled, replacement options were presented via email links. Lastminute.com later claimed I had accepted a different itinerary from the one I believed I had chosen. When I asked for evidence showing exactly what had been accepted and which link had been clicked, I was provided with system logs that do not specify where an acceptance notice originated from. When asking for more specific evidence, I was told all available evidence had already been provided. Later, I was told the company could identify the specific acceptance link, but the evidence was never produced.

The final position was that internal tracking data existed but would not be disclosed.

My concern goes beyond the £330 I spent on separate replacement flights. The process appears to rely heavily on internal "black box" systems that customers cannot independently verify. If a dispute arises, consumers seem expected to accept the company's version of events without being able to review the underlying evidence themselves.

If you book with them, I would recommend keeping screenshots, saving all emails, and maintaining detailed records of any booking changes. I would also recommend calling them to respond to itinary changes - not using the hyperlinks in the emails.

From the way I was treated as a customer, I will never be booking with them again. Serves me right for going with a package and not doing the separate bookings myself (like I usually do). Anyway - onwards!

Stay far away from Lastminute. My experience was absolutely terrible, and I honestly regret booking my holiday through this website.

I booked my £1,300 holiday in March. The photos used to advertise the hotel showed what looked like an amazing 5-star hotel with a beautiful beach. Unfortunately, when I arrived, the reality was completely different. There was no proper beach at all it was basically a working construction area, with machinery and work taking place where the beach was supposed to be. It was nothing like what was advertised.

I took photos as evidence and complained to Lastminute. After paying £1,300 for my holiday, their response was to offer me a £100 voucher. I found this completely unacceptable.

To make things even worse, my return flight was cancelled, causing even more stress, disruption and anxiety. Instead of coming home and relaxing after my holiday, I was left dealing with a stressful situation and had no proper rest.

I have complained through different channels and no one can touch lastminute no ombudsman service, no government no one they are untouchable. For that be careful with this website.
The whole experience has left me feeling completely let down and frustrating my money gone without resting.

I strongly recommend that people think very carefully before booking through Lastminute Based on my experience, I will not be using this company again, and I will be blocking their website and avoiding them completely in the future.

£1,300 is a lot of money to spend on a holiday, and customers deserve to receive what they were shown and promised when booking.

Horrible transfer experience with Lastminute — unprofessional and stressful!

I booked a round-trip airport transfer through Lastminute, and both journeys were a complete disaster due to terrible organization and rude service.

Arrival Transfer: The driver was NOT waiting in the arrivals hall with a name sign as promised. Instead, he was sitting in his car, expecting us to message him first. Due to temporary roaming issues upon landing, we couldn't contact him right away. If my roaming hadn't started working, we would have been left stranded at the airport with no way of finding our transfer.

Departure Transfer: On the way back, the driver was extremely aggressive, threatening to leave without us and creating artificial panic. In the end, we arrived at the airport 2.5 hours before our flight — proving there was absolutely no reason for such rushing and stress.

It’s completely unacceptable that we had to hunt down our driver on arrival, only to be threatened and rushed on our return journey.

Zero customer care and zero professionalism. I do not recommend booking transfers through Lastminute.

Competitive prices.
Easy to speak to someone when needed

Don't know what to say I booked they delivered no problems all was good 😌

This has to be the worse service I have experienced in a decade. They are unable to answer any direct questions or dates often replying with - ‘in progress’. When flights are changed or cancelled they don’t do anything. They only offer what the airline offers. You end up having to make own arrangements paying much higher price because they fail to respond in time. You deal with a chat bot and then finally get through to someone who is unable to answer. Response time is extremely slow often days before you get a response. The most annoying is having to fork out double cost to purchase a last minute flight because no action has been taken or any communication that action has been taken.

Great affordable and fun

Many hotel offers and different hotel rooms to choose from, fees clearly stated. I liked that they allow adding other services after booking hotels and flights (like car rental) and it all comes in the same booking. Will use again.

Competitive prices and so much cheaper than other major holiday providers . Service was top quality and transfers were on time with clear instructions provided

Flight going was great, hotel good, breakfast not great not an enough variety, Dinner poor, the staffs were fabulous and flight back delayed.

The Price, and location.

The hotel had a very nice sea side view. It was very close to the beach. Very clean as well. I recommend it!

Very badly let down by last minute. Booked holiday on bank holiday Monday, expected to wait 72hours, heard nothing, chased up over and over again. Chat bot advises they are working on it. Cannot speak to a person to resolve anything, a lot of online communication to and fro. On Friday, now past 96 hours, they advise they are unable to process the holiday as hotel full, We are meant to fly this Sunday! Overall a very stressful week preceding what should have been a relaxing holiday break. Have now got a full refund, and we’re back to the drawing board,
Very disappointing experience, and doubt we will use them again.

Location was great. Right on the beach and you could walk for miles along a coastal path to coves, villages, bars and restaurants.
Hotel was beautiful, very clean with an amazing breakfast with views overlooking the coast. However our room was located in the annex which was substandard compared to the main hotel. It felt we were staying in an area that had just been forgotten by the hotel.

Loved my outfit, came quickly looked awesome and fit nice ... Quality material I just wish I had more.