Halesowen Motor House Reviews 

Having purchased 2 swifts over the last 6 months we wont be returning when you purchase a car its appearence on pick up and its presentation is paramount. We purchase a car every year and these are the worst 2 ever one the battery was left lose and broke down due to it. The other came complete with dirty hand prints on the seats and mud in the boot after 70 miles says it needs an oil change. At this you dont complain you just never give these people your money again there are dealers out there who value good custom these dont you get no more from us.

Just purchased my 3rd car ,great bunch of lads always go above and beyond to help,I can't say enough about the whole dealership from sales to service keep up the good work in these hard times

Top service, nice people

Purchased 2 suzuki swifts from this dealers i picked my second one up last week prep was very poor mud in the boot damaged boot carpet hand marks up the back of the front seats covered in frost and snow not how you want to see your new car first time. The first car broke down on the drive this week which pushed me to write this review it broke down due to the battery not being connected properly the negative had been left unbolted this is the wifes car im just glad it was at home and not whilst driving to see her parents who live in the north east

Took my car to this establishment after booking it in for a manufacturer Recall.
I arrived and left my car with them in the morning as agreed.
I was told my vehicle would be ready at 4pm and I would receive a call for me to collect.
4:40pm I had not heard anything from them, I called twice and no answer from the service desk (no surprise there), 4:46pm I get a call telling me my car is ready for collection.
I asked the gentleman on the phone, what time do you close? 5pm was the reply!!
Bearing in mind this is Friday evening I now have 14 minutes to arrange a lift to the dealership which would not be possible and I live a 30 minute walk away so I’m basically up the creek without a paddle!
When I explained my situation the Gentleman’s response was, you can collect Monday?? MONDAY I said flabbergasted and then I was told, well we don’t work Saturdays!!!!
Is this a case of if you are being charged for their services you are treated with respect because they are emptying your wallet?
Twice my vehicle has had a Recall and I received the same treatment at another establishment, absolutely disgusting service and attitude.
I’d rather sell the damn car or crush it than be treated like this again.
Formal complaint has been made but I’ll just be fobbed off again.
Use these at your own peril.

I bought a suzuki swift recently and Alan really took the time to go through all this sale in detail. He considered all finances and affordability whilst adding no pressure to the sale.
Great service and would recommend Alan to other customers when purchasing a car.

I just purchased a new Suzuki Swift from Alan Barry and I have to say that this guy was amazing, he is the best car salesman I have ever been to. I have purchased cars from BMW and Audi and Alan was miles better then any of their salesman and they weren't bad. He made everything easy and really looked after us, he did what he could to meet our budget and made sure the car had everything we needed. I will be recommending Alan to friends and family

Our third car from Haleowen Motor House. The customer service from Helen and Richard is excellent. We told them our budget and they found us a lovely car. Nothing is ever too much trouble. Richard ensured that our collection date worked for us and everything was completed efficiently. We go because they are not pushy and take the time to find the right car for you and give you all options so you decide what you want.

Once again halesowen motor House did the business Helen and her staff are the best and Stuart swanson went the extra mile for my my wife's brother who was buying the car 100% halesowen motor house

The service desk was great, very accommodating and friendly this is the only reason why it is a three star and not a 2.

Firstly, I had my last service here and they provided me with video evidence of the oil being drained and other parts of the service being done. However this time there was only a very short commentary and that was it. The lady on the desk said that the car would have been washed and vacuumed,like it was with the last visit, however this was not done this time. On return to my car, it was parked in the most awkward spot to get out of, it took me 10 minutes to attempt to get out of the space without hitting the car which was parked behind the parking bay I was in. More consideration needs to be taken for different driving abilities.. as I have only just started driving it was very difficult for me and embarrassing. I thought I was going to have to get someone to move it for me.
I could get my MOT and service cheaper elsewhere, however I chose to return here because of the service I got the first time around. My resent service was awful in comparison.

The worst car dealer I have ever come across. Service department are useless. Change parts on your car that don't need changing. We had nothing but issues from day one with our vauxhall. It goes in to be fixed and comes out with something else wrong. The management are not botherd to call u back. Stay well clear from this garage

mobility scheme
popped into them today what a brilliant service made by Paul we sat down and he told us about every think and what kind of car we are looking for we choice a Astra stunning looking motor we had a test drive as well me and my wife loved it fingers crossed we can pick it up at the end of this month
once again thank you Paul
from Mr & Mrs Read

I recently bought a Vauxhall Meriva from this company. During the transactions, the Sales Executive, Richard Byrne was polite, honest and professional throughout. I have no hesitation in recommending Halesowen Motor House to anyone wishing to purchase a vehicle. Bill Gwilt, West Bromwich.

Refused to honour loyalty scheme for half price mot as they "stopped doing it"

Loyalty card says "half price mot for life" and as I'm still alive, I believe I qualify. The card makes no mention to any terms and conditions such as the retailers ability to withdraw the offer or draws any attention to anywhere there may be terms and conditions viewable.

Having spent nearly £30,000 on 3 different vehicles from both halesowen motor house and dudley motor company, I was less then impressed that such a minor price erosion wasn't honoured.

Needless to say when I look to change my car again, it won't be from them.

My wife and I would like to thank everyone we dealt with when purchasing our new suzuki ignis namely Stewart Shaun and Helen.We were made extremely welcome from start to finish in fact it was a pleasure to meet them all again as this is the second new car we have purchased from here.Stewart is so easy to get on with but all the time so professional and helpful nothing is too much trouble for him a top salesman and a genuinely nice person.

I took my Suzuki some time ago for a full service. I also asked them to sort out two other things:
1. The emission warning light was constantly on.
2. The car was making some grating noise while driving.
I paid the full service fees plus £120 extra for doing their diagnostics on the emission light. After less than a week of the full sevice: the emission light was back on, the grating noise was still there, and the battery died and had to be replaced. Do they not even check the battery for a full service?
Totally unsatisfactory!