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Review summary

Created with AI, based on recent reviews

Looking at 1,094 reviews, most reviewers were unhappy with their experience overall, feeling deeply let down by the general quality and support. People frequently experienced frustrating technical issues, such as extremely slow website performance and ongoing difficulties finding items online. Customers also reported receiving incorrect items, dealing with unhelpful communication, and facing unexpected repair charges that left them out of pocket. Though some customers experienced problems, a small group of reviewers were happy with the fast, efficient, and professional vehicle or home repair services. Others warmly praised the friendly staff members who provided welcoming assistance, great care, and useful recommendations during their local store visits.

What people talk about most

Website

Customers had negative experiences with website, describing the search results as often irrelevant and... See more

Service

Reviewers mention ambiguous feedback about service, experiencing a wide split in satisfaction levels. While... See more

Product

Consumers find product performance to be ambiguous, with some users reporting a smooth experience and happy... See more

User experience

Reviewers highlight ambiguous aspects of user experience, as feedback shows a distinct split in opinions.... See more

Staff

Clients share ambiguous opinions on staff, with many praising certain employees for their helpful and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

P&O Aurora Norwegian FJORDE Cruise 12 nights. We stayed in room L130 which is a balcony room. Despite the ship Aurora been in port the day before we set off. No cleaning was done on th... See more

Rated 1 out of 5 stars

Appalling company to advertise with. they bombard you with emails and calls to increase your budget and then when your spending a few thousand a month with them and they mess up your pin location and... See more

Rated 1 out of 5 stars

It seems everything on Google runs ectrenely slow. Google Play is so extremely slow. Playing any games through Google Play is almost nonexistent. Desperately looking fir another to play games.

Rated 1 out of 5 stars

My wife ordered a diabi check for sugar from valentique, an online company. She paid them but they sent the wrong product a cheap pulse meter. She contacted them and they replied saying she must sen... See more


2.3

Poor

TrustScore 2.5 out of 5

10K reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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2.3

All reviews

(10,323)

1,397 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Useless

Bought 2 gift cards online, one not accepted by Google, bought a physical card from the local store to complete my game, this one not accepted by Google! Customer service complete crap, won't be buying from Google again! Ever!

September 6, 2026
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

MX8 pool hoover tracks.

Ordered some mx8 pool hoover tracks from Poolvacuum.com. I have not received my order and no reply when I follow up with chaser email.
Do not use this site.

August 14, 2026
Unprompted review
Rated 1 out of 5 stars

Lake Ontario

So Goggle is capitulating to this administration. Lake America? Shame...shame...shame. It will always be Lake Ontario no matter what you call it.

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

Locked out of google account 9+ days no human access

Paying Google One, YouTube Premium and Gemini customer. Google locked me out of my account 9 days ago with an automated security hold. The recovery flow dead-ends on every attempt, there's no phone support, and my support case got an automated brush-off. My entire financial life runs through that inbox. Think twice before your whole life lives in a Google account.

August 25, 2026
Unprompted review
Rated 1 out of 5 stars

I notice a company that had fake reviews…

I notice a company that had reviews from their employees on Google, but when I try to report it there is no prompt for misleading/fake review made by company. Apparently you can only do this if you own your own company. Thanks Google for reminding us that we are second class citizen to someone with a business license.

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

Google Support trapped me in an infinite loop: Backend Error 500 on student plan and dismissive agents

I am a Google One subscriber and an eligible student approved through SheerID. For days, I have been trying to renew my student subscription (Gemini / Google One) before my current plan expires, but Google Support has trapped me in an endless loop with no actual technical resolution.

The issue:
Because I am Brazilian currently in Colombia, support instructed me to switch my Google Play Store region to Colombia. After following their instructions, the student renewal page broke completely, throwing "Error 500: An error occurred. Could not load the page."

Support runaround:
Case 0-2944000041447 (Agent Blanche): Put me through irrelevant troubleshooting (clearing cache/incognito, which does not fix server-side 500 errors) and directed me to an appeal form (fx_block). I waited, received an automated email claiming the issue was resolved, but the exact same Error 500 remained.
Case 6-0637000041111 (Agent Ekaterina): The agent acknowledged this is a backend identity conflict caused by the regional transition between Brazil and Colombia. Yet, instead of escalating to backend engineers:
Told me to delete payment profiles (already done);
Told me to "try again in a few days" just to end the chat;
Gave inaccurate account information claiming my plan expires in December 2026 (it expires within days);
When challenged, simply tried to deflect me back to the exact same 48-hour form that had already failed.
Frontline agents are merely reciting scripts and using deflection tactics to get rid of users instead of fixing internal database/account synchronization errors. My subscription is about to expire, and I will lose access to my academic tools due to an error created by Google's own support instructions.

I need an escalation to Tier 2 / Account Operations to clear this backend conflict.

Case IDs: 0-2944000041447 | 6-0637000041111

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

Omg wtf

Omg, i try to search in google, and it give me answers in AI, if i wanna ai i do it without google promt. I need normally search engine, not that #### what google do, boycott

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

Degoogle yourself.

Degoogle yourself.

They push all your data on the cloud, then they control it, you have to pay for it but also THEY ERASE IT AT THEIR WILL!

Their browser Chrome is now a TOTAL FAILURE , I am going to change browser as we speak.

They push you to add all your bookmark or your data on THE CLOUD. Then they send you a one-side notification AND ERASE EVERYTHING YOU HAVE.

Follow my feedback, move to another company for emails and browser, you are about to lose 1000s hours of your work and memories.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

seat doncaster, excellent service

I have just had a very good experience at , SEAT doncaster i have just bought a new car and the service advice and help i received from .. DEAN and MOLLY was excellent . thank you both i am a very happy customer and would recommend stoneacre seat doncaster

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

If it is true that Google has rewritten…

If it is true that Google has rewritten the maps for lakes or oceans or other reasons when the person that directed it, "does not" only own the area, has no authorization to do so. We as Americans own this property individually when we pay our taxes and will always be called what our forefathers named it. It does not belong to one individual.

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

We had an excellent dining experience…

We had an excellent dining experience at Clifton Springs Golf Club tonight, and I'd particularly like to recognise our waitress, Heidi
Heidi was incredibly friendly, efficient, and attentive throughout the evening. What really stood out was her knowledge of the menu. When we asked about the "Surf and Bird" meal, she was able to explain exactly what was included without hesitation, which made choosing our meals so much easier.
Her positive attitude, professionalism, and outstanding customer service helped make our night truly enjoyable- and we go there a lot!
Staff like Heidi are a real asset to Clifton Springs Golf Club and deserve recognition for the effort they put into creating a great experience for their customers.
I must also mention Mel that keep stoking the fire. Excellent job Mel I felt so warm and comfortable,
Geoff was so gallant in serving our drinks; well done, team!

Thank you, Heidi, for making our evening so enjoyable. We'll definitely be back.

Christo.

September 2, 2026
Unprompted review

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