GoDaddy Reviews 

140,336
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 15,656 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant. Many people highlight the exceptional customer service, noting quick responses and a supportive, patient approach. Reviewers appreciate the ease of use for creating websites and the accessible support for various products, often resolving issues efficiently. However, some customers also noted difficulties with the website or platform, experiencing issues with functionality, logging in, or managing services. A few other people also felt that customer support was problematic, citing agents not understanding problems, being passed between multiple agents, or experiencing issues with service changes and refunds.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, patience, and... See more

Website

Customers had ambiguous experiences with website services, with some expressing satisfaction with the quality... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the helpfulness,... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many reviewers praising the ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris in sales and billing goes above and beyond. Listened to my needs, made smart suggestions to accomodate my needs, cutting out any fluff or unnecessary billing charges wherever possible. Went abov... See more

Rated 5 out of 5 stars

I originally signed up for and created a basic small business website. I was so amazed by how quickly I was able to create a nice looking website in such a short time. I called to find out about movi... See more

Company replied

Rated 5 out of 5 stars

I recently moved to Park Row and have had great support from both maintennce and the apartment complex manager. I was moving from a distance, so the property manager, Darcie, sent a video of a one-bed... See more

Rated 5 out of 5 stars

I believe in going to experts for help on things I know nothing about. And when that expert is fun, knowledgeable, and kind — like Dylan — that makes it a memorable and loyalty-building experience.... See more

Company replied


Company details

  1. DNS Provider
  2. e-Commerce Solution Provider
  3. Software Company
  4. Web designer
  5. Web Hosting Company
  6. Website Designer

About GoDaddy

Written by the company

GoDaddy does more than sell domain names. Because every domain comes with GoDaddy Airo® to help unlock business growth. This AI experience will help you find a name for your business, build a website, and even design a logo, plus everything you need to reach more customers and make more sales.

Computer monitor showing website built by GoDaddy Airo®

Why GoDaddy?

We’re a trusted growth partner to over 20 million small business owners. Our global solutions seamlessly connect their identity and presence with commerce, leading to profitable growth. And when you need help along the way, GoDaddy is here for you with small business experts and resources, available 24/7.

GoDaddy Guide smiling with GoDaddy logo

Our Products

GoDaddy offers more than just a platform to build your website. Our groundbreaking AI-powered solution, GoDaddy Airo®, removes roadblocks to securing a domain and creating a memorable online presence with an SEO-friendly website. Elevate your business with productivity and email solutions that keep you looking professional. Our digital marketing tools empower entrepreneurs with everything needed to grow and thrive, whether selling online, in person, or both.

GoDaddy Airo®
Domains
Websites + Marketing
Commerce
Productivity
Digital Marketing

GoDaddy Airo®

Every domain registered with GoDaddy comes with this AI-powered experience. Business essentials like an AI-assisted domain search, eye-catching logo, coming-soon page (that can be upgraded to a full website), Social Media marketing, payments, and more! Just tell GoDaddy Airo® a little bit about your business and it will instantly generate these for you. After that, GoDaddy Airo® will handle business tasks for you, freeing up some much-needed time to focus on what you do best.

Entrepreneur reviewing a website design generated by GoDaddy Airo® on laptop

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

140K reviews

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4.4

All reviews

(140,336)

16,130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Go Daddy representative

The Go Daddy representative - Melva was polite, professional and very knowledgeable. She run through each issue and problem stage by stage and made the whole process seamless. It was a real pleasure to discuss the website issues with a friendly, professional, thank you Melva!

July 23, 2026
Rated 2 out of 5 stars

Double paying and constant upselling

My experience with GoDaddy’s support and pricing practises has been extremely disappointing. My Websites + Marketing Basic plan includes one year of Professional Email, yet my existing mailbox was left attached to a separate paid plan and they refused to migrate, essentially making me double pay for one e-mail account. When I queried this, I received contradictory information, upselling attempts, and no resolution. This happened on several different occasions, despite me sharing proof of the entitlement multiple times.
Escalation was promised but never provided, and at numerous points, I was told I had “stepped away” from the chat despite actively responding. The complaints process appears non‑functional, and there is no clear way to resolve issues, much less a formal route.
As a communications professional, I expect clarity and accountability. Unfortunately, none were provided, and I will be escalating this with Trading Standards.
It is a shame as I have a website and domain with them and it's easy and intuitive to use. I've been pleased with that side, and was planning to renew next month, but this has now left a sour taste. They will lose my business and it was totally unnecessary.

July 23, 2026
Unprompted review
GoDaddy logo

Reply from GoDaddy

Hi Emma,

I am sorry to hear of your negative experience with us. I would like to better understand and review your case. A request for more information has been sent out via Trustpilot, please provide your customer number and email address. I can then get in touch with you directly.

Regards,
ZH

Rated 5 out of 5 stars

The person I spoke to was very helpful

The person I spoke to was very helpful, not happy with the answer on working on the website and if i don't publish it it won't be save until I want to publish the new site. Please have tech support work on this. Thanks

July 23, 2026
Rated 1 out of 5 stars

they deleted my whole website

they deleted my whole website

July 22, 2026
Unprompted review
GoDaddy logo

Reply from GoDaddy

Hello admin,

The reported loss of your site is something we want a real look at right away. We are going to send you a request for more information through Trustpilot to look into your experience further.

Best,
Joe

Rated 5 out of 5 stars

GoDaddy Actually Speaks With Customers

GoDaddy is one of the few tech companies these days where you can actually speak with a person. Their techs are professional, patient, and work the problem(s) through to resolution. I hope they never change this culture where they actually engage with their customers.

July 22, 2026
Rated 1 out of 5 stars

QUICK SUMMARY : TERRIBLE SUPPORT

QUICK SUMMARY : Do Not buy services from this company , if you don't want to spend hours on support calls for trivial support issues.

2 Examples, 6 hours today attempting to have the MFA reset for an admin user. Going over the same links and process time and again. 7 Hours last month on a accessing caching issue, which required the local machine cache to be purged. GoDaddy did not resolve this I pasted the problem into ChatGPT in the end which DID resolve the problem!

Their support is CHAT only. So it takes forver to get anywhere. They DO NOT offer telephone or remote desktop support. Nor do they actually look at the problem their end, you just get funelled down a standard flow chart.

IT IS THE WORST SUPPORT I HAVE EVER EXPERIENCED IN MY 40 YEARS IN THE TECH INDUSTRY

Go direct to microsofy and use sooneone like SquareSpace to source domains (btw they are also cheaper!)

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service Rep- Ashton

I was nervous about call about a domain error for my site, but I got in touch with Ashton who made my experience quick and easy. He was very clear with his information, quick with figuring out my issue, and had it resolved in no time. I was very impressed. Thank you, Ashton for a seamless experience.

July 21, 2026
Rated 5 out of 5 stars

The Hidden Factors Behind a Successful Trade Show Booth

A crowded trade show creates a unique challenge: every brand is competing for the same few seconds of customer attention. Many companies focus on their products, but they forget that the booth itself is often the first conversation between a business and a potential buyer. A simple, empty space can easily disappear among hundreds of competitors, while a carefully designed display can naturally attract visitors.

A Booth Should Tell a Story Before You Speak

The strongest booths do not rely only on sales conversations. They communicate visually before a salesperson says a word. Colors, logos, layouts, and printed graphics help customers quickly understand who you are and what you offer.

A professionally designed Custom Popup Tents setup can transform an ordinary event space into a recognizable brand area. Unlike plain tents that only provide shelter, customized tents create a complete visual experience. They give businesses the opportunity to showcase their personality while providing a comfortable space for customer interaction.
umitent.com
The Smallest Details Can Change Customer Perception

Many businesses underestimate the impact of small display elements. Visitors may not consciously notice every detail, but they can immediately feel whether a booth looks professional or unfinished.

A clean and branded table setup is one of those details. High-quality Table Covers help connect the entire booth design together by adding consistent colors, logos, and messaging. Instead of a basic table with random materials, a branded table becomes part of the customer experience.
umitent.com
A complete display system often includes:

Table Covers that create a polished presentation area while protecting the table surface.
Trade Show Displays that organize graphics, product information, and brand messages in a way that guides customer attention.

These elements work together to create a booth that feels intentional rather than temporary.

Designed for Businesses That Attend More Than Once
This is where smart booth design creates a competitive advantage. A strong combination of Custom Popup Tents and professional displays helps businesses build a visual identity that remains consistent across different events.

Professional Trade Show Displays help businesses maintain a consistent appearance across different locations. Instead of rebuilding a booth from scratch every time, companies can create a repeatable setup that saves time while keeping their brand image strong.
umitent.com

Building Recognition Beyond the Event

A successful booth does more than attract visitors during an event. It creates brand recognition that continues afterward. Customers may forget a conversation, but they often remember a unique visual impression.

Investing in Custom Popup Tents, Table Covers, and Trade Show Displays allows companies to turn simple spaces into memorable brand experiences. The right display strategy does not just help businesses participate in events — it helps them stand out, connect with customers, and leave a lasting impression.

July 9, 2026
Unprompted review
Rated 1 out of 5 stars

Twenty Years of Loyalty Lost Over Several Months

have been a loyal GoDaddy customer for over 20 years because of your reputation for award winning, 24/7 customer support. Tonight I have spent nearly two hours trying to regain access to my Microsoft 365 email after my account was compromised. During that time I have been disconnected from six different chat sessions and have had to repeatedly explain my situation from the beginning.

This level of customer service is completely unacceptable. It is the exact opposite of the service that built GoDaddy's reputation and the reason I have remained a customer for two decades.

At this point, my confidence in GoDaddy is gone. If this is the level of support your customers can expect, I will seriously evaluate moving my business elsewhere. I hope this feedback reaches someone with the authority to address what is clearly a broken support process, because no customer should have to endure this experience.

July 22, 2026
Unprompted review
GoDaddy logo

Reply from GoDaddy

Hello Tony,

Thank you for your feedback and for taking the time to share this with us. The multi-session disruption you experienced while dealing with a compromised account carries real weight, and we hear that clearly.

We want to get a direct look at what happened here. Keep an eye out for a Trustpilot information request from us so we can look into this properly.

Best,
Joe

Rated 2 out of 5 stars

Worst Choice I Could’ve Made

Worst choice I could’ve made for my website. EXTREMELY lazy design team. Anything I asked of them was an issue, would take 3 weeks, or cost me a couple thousand. Can’t express how overpriced they are. They say they’re building you a “custom website”, but it’s just a basic beaver builder template that you can barely make changes to.The salesman said they would provide SEO services and help in that area, yet when I inquired about it near the end of my websites creation, they told me it would be a couple thousand. Asked for a more custom checkout experience , and they quoted me more than $1,800. Nothing is custom about this website. Creatively, they’re not the best either. If you want a basic website a freelancer could’ve done in a week for $400, and actually pay around $4,000 and waste 2-3 months of your time, go with these people. One of my biggest regrets when starting my business. Best thing I could say is that the people are somewhat nice, but the salesman called me in the middle of my build and gave me an attitude during the whole custom checkout fiasco. Guessing his commission was being effected by it or something.

June 30, 2026
Unprompted review
GoDaddy logo

Reply from GoDaddy

Hello Luca,

The experience you described with our Website Design Team is not what we aim for. Thank you for sharing this feedback with us, as the concerns you've raised around the scope of the project and what was communicated during the sales process deserve a direct look from the people who can actually action it. We would like to share your feedback with our Website Design Team so they can look into your case, but we need to locate your account first. We are going to send you a request for more information through Trustpilot to look into your experience further.

Best,
Joe

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