All about it is just so good you dont need to worry about feedback. Its timeless, great in structure, its detailed. Tremendous overview, layout, nice costumer service, reputation and trustworthy. Doug... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Douglas only stocks original products. Prices are fair as compared to questionable suppliers. Shipping takes less than 3 days if one orders online. Best beauty store in Europe!!
Company replied
Great shopping experience. Douglas is a very reliable store with a wide range of high-quality products. The prices are reasonable and fair, and I really appreciate the special offers and discounts... See more
Company replied
Great online shopping experience! Good variety of beauty products from high end to affordable brands. Easy payment options. Beauty points is defintely a plus. And the option to pick up purcha... See more
Company replied
Company details
Written by the company
Parfümerie Douglas - Parfüm, Kosmetik, Pflege, Make-up, Düfte und Beauty-Trends bei douglas.de - Parfüm, Pflege, Make-up, Kosmetik, Parfum online bestellen! Douglas macht das Leben schöner.
Contact info
Luise-Rainer-Str. 7-11, 40235, Düsseldorf, Germany
- 0211168470
- service@douglas.de
- www.douglas.de
4.5
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you very much for your reply. We really appreciate this and hope to welcome you back soon.
Your Douglas Team
Very good experience
Very good experience, easy ordering and fast delivery. I am very satisfied with Douglas
August 25, 2026
Unprompted review
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you very much for your reply. We are glad to hear that you received your order so quickly. And we really appreciate your 5 Star review. Thank you!
Your Douglas Team
Easy to use website
Easy to use website, fast delivery, good discounts.
August 23, 2026
Unprompted review
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you very much for your positive reply. We really appreciate this and hope to welcome you back soon.
Your Douglas Team
I never buy from douglas perfume shops …
I never buy from douglas perfume shops before, but today the price made the difference
August 23, 2026
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you for your first purchase and for your kind reply. We really appreciate this and hope to welcome you back soon.
Your Douglas Team
Reply from Parfümerie Douglas GmbH & Co. KG
Thanks for your kind reply. We really appreciate this and hope to welcome you back soon.
Your Douglas Team
Employees behaviour very nice and also…
Employees behaviour very nice and also available all products.
August 18, 2026
Unprompted review
Reply from Parfümerie Douglas GmbH & Co. KG
We are delighted that you were pleased with your visit. Thank you very much indeed for your kind words.
Your Douglas Team
I recently returned items from my…
I recently returned items from my orders and received official credit notes (Factura rectificativa № 10259848 and № 10259847, Customer ID: 03713386298535). The refund was issued as a store balance, but when I try to use it at checkout, the system requires a 4-digit gift card PIN code. Since no PIN was ever provided with my credit notes or via email, I am unable to apply these funds to a new purchase. I have tried reaching out to Customer Support to resolve this technical issue, but I haven't received a response yet.Since the store balance is currently unusable, I kindly ask you to process the refund directly back to my original payment method.Thank you in advance for your assistance in resolving this matter promptly.
July 24, 2026
Unprompted review
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you for your review. You have reviewed our German online shop here, but your comment relates to an order placed via our Spanish online shop. Unfortunately, we are unable to verify the details of your order or the refund. However, we will be happy to forward your enquiry to our Customer Service team in Spain. We are confident that you will receive a response from them as soon as possible.
Kind regards,
Your German Douglas Team
Wir danken Ihnen für Ihre Bewertung. Sie haben hier den deutschen Onlineshop bewertet und beziehen sich auf einen Auftrag aus unserem spanischen Onlineshop. Leider können wir Ihren Auftrag und die Erstattung nicht genau prüfen. Wir werden Ihr Anliegen jedoch sehr gerne an unseren Customer Service in Spanien weiterleiten. Wir sind sicher, dass Sie von dort schnellstmöglich eine Information erhalten werden.
Herzliche Grüße
Ihr Douglas Team
Excellent
Excellent! I love their friendly staff & the way they gift customers for every purchase
August 15, 2026
Unprompted review
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you so much for your reply. We are glad to hear, that our service is so appreciated. We hope to welcome you back soon.
Your Douglas Team
Reply from Parfümerie Douglas GmbH & Co. KG
Thanks so much for your reply. These 5 stars are very much appreciated. We hope to welcome you back soon.
Your Douglas Team
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you so much for your reply. It is very much appreciated, and we hope to welcome you back soon.
Your Douglas Team
perfume and soncrema
August 12, 2026
Reply from Parfümerie Douglas GmbH & Co. KG
Herzlichen Dank für Ihre Bewertung. Es freut uns, dass Sie mit Ihren Produkten zufrieden sind.
Ihr Douglas Team
I have been buying perfumes from…
I have been buying perfumes from Douglas online shop and I am Always satisfied with their products
August 11, 2026
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you so much for your positive reply. We really appreciate this and hope to welcome you back soon.
Your Douglas Team
All love and great offers
August 10, 2026
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you so much for your kind reply. We really appreciate these 5 star review and hope to welcome you back soon.
They always gives out free samples for…
They always gives out free samples for customers to try their products.
August 4, 2026
Unprompted review
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you for your kind feedback.
Your Douglas Team
Super easy and convenient!
August 6, 2026
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you so much for your positive reply. We really appreciate it and hope to welcome you again soon.
Your Douglas Team
Very slow response to email
Customer service got back to me eventually, hence the improvement from 1 to 3*, and managed to resolve the issue I had, but still they got in touch with me, only, when I resorted on leaving a review here. It would be nice to get a response earlier to my emails and not have to chase the issue so much, in order to get resolved, as you always expect better service from a premium partner like Douglas.
August 3, 2026
Unprompted review
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you for your reply. We are really sorry for any inconvenience caused. We kindly ask you to tell us your order number. We would like to take a closer look and get back to you.
Thank you
Your Douglas Team
Douglas ist cheapest deal among other shops in Germany
Douglas is the cheapest shop amongst other. But would be better if they have more branded make up and Korean products.
August 1, 2026
Unprompted review
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you for your review. We really appreciate this. Your feedback concerning our brands will be forwarded internally.
Best Regards
Your Douglas Team
Быстро оформила заказ
July 31, 2026
Reply from Parfümerie Douglas GmbH & Co. KG
Большое спасибо за Ваш положительный отзыв и уделённое время. Мы очень рады, что Ваш заказ был оформлен быстро и что Вы остались довольны нашим сервисом. С удовольствием передадим Вашу похвалу нашим коллегам. Будем рады видеть Вас снова в Douglas. С уважением, Ваша команда Douglas.
--------------------------------------------
Vielen herzlichen Dank für Ihr freundliches Feedback und Ihre Mühen. Es freut uns sehr, dass Ihre Bestellung schnell bearbeitet werden konnte und Sie mit unserem Service zufrieden sind. Ihr Lob geben wir gerne an die zuständigen Kolleginnen und Kollegen weiter. Wir freuen uns darauf, Sie auch künftig bei Douglas begrüßen zu dürfen.
Ihr Douglas Team
Easy to find what you want
Easy to find what you want, understand it's current price and simple to buy...
July 24, 2026
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you for your positive feedback. We are delighted to hear that you find it easy to locate the products you are looking for, clearly see the current prices, and complete your purchases without any hassle. Creating a simple, transparent, and enjoyable shopping experience is very important to us. We truly appreciate your trust and look forward to welcoming you back again soon.
Your Douglas Team
-------------------------
Wie schön, dass Sie Ihr Einkaufserlebnis bei uns als so einfach und angenehm empfinden. Dass Sie die gewünschten Produkte schnell finden, die Preise transparent dargestellt werden und der Bestellprozess unkompliziert verläuft, ist genau das, was wir unseren Kundinnen und Kunden bieten möchten. Vielen Dank für Ihre positive Bewertung und Ihr Vertrauen. Wir freuen uns schon darauf, Sie bald wieder bei uns begrüßen zu dürfen.
Ihr Douglas Team
I can find my Favorite products..to a…
I can find my favorite products..to a good price..and you don't need to wait long time to have it..
July 24, 2026
Reply from Parfümerie Douglas GmbH & Co. KG
Copilot said:
Thank you for your positive feedback. It is wonderful to hear that you can always find your favourite products with us, enjoy attractive prices, and receive your orders quickly. Providing a convenient and reliable shopping experience is exactly what we strive for. We truly appreciate your trust and look forward to welcoming you again soon.
Your Douglas Team
------------------------------
Antwort wird generiert
Copilot said:
Vielen Dank für Ihre positive Bewertung. Es freut uns sehr, dass Sie Ihre Lieblingsprodukte bei uns finden, von attraktiven Preisen profitieren und Ihre Bestellungen schnell erhalten. Genau dieses Einkaufserlebnis möchten wir unseren Kundinnen und Kunden bieten. Wir bedanken uns herzlich für Ihr Vertrauen und freuen uns schon auf Ihren nächsten Einkauf bei uns.
Ihr Douglas Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.