DHL Express Ireland Reviews 

Delivery is out for delivery in the early morning 9am, but still couldn't deliver even by the end of the day. I had to work from home consecutively 2 days just to get the delivery. When you track it show out for delivery but never get delivered. Also couldn't not reach out to Customer service.

I can only say what a great service. I got in contact with there customer service team and explained that I am disabled with mobility issues so need packages delivered to my front door. Every delivery is placed in my hands or put in my door. I cannot believe how well I am looked after.

One of the best delivery company in Ireland. They take photos of the door when delivered, drivers are polite and kindly.

I wasn’t even using their service but they delivered two parcels to my house when I was out . The two parcels had totally different eircodes to my own . I understand one different eircode but two !! One was a neighbour the other was a long way away so i rang so they would come and collect it . I had it sitting by the door all that day but no they came at 720 am the next morning . Had the cheek to leave the engine of the van running right outside my daughters bedroom and then phoned away at me . It was obvious that the house was still in bed by the lack of movement and all the blinds closed ! It is the school holidays still ! He expected me to get out of bed and take parcel out to him too or take the parcel into my local town and drop it to a drop off spot they use . Lets remember here neither of these parcels that i had to sort were anything to do with me . Just think a bit much ! Phone calls made ( waiting on hold) local depot not answering either / delivery of parcel to a neighbour / disturbance of daughter / out of bed the next morning to give parcel back and then forgot driver said he was expecting it to be on doorstep - cheek of it . I dont mind helping anyone in a genuine mistake but it was sloppy delivering and then it was me tgat paid for the mistake !

Absolute morons. I have had three packages "delivered" by these idiots in the last two years. Why does anyone use them. All three packages were else way late.or.lost. The worst. When I see their name.I know I will not.get package on time
And so it is again. Package due yesterday. No.sign

I ordered a package which was claimed to be shipped via DHL Express. The tracking website said that it was delivered Friday, however today it is Sunday and I have not received my package yet.

i had to write a review. i noticed that ALL my packages through DHL required me to send me eircode to DHL, always 'incurring a day delay'. so i contacted them, and apparently they dont get eircodes from most senders. which cant be true as we are always required to give the sender an eircode when purchasing. the email itself requesting the eircode has no details in it, so i dont even know which package it is. i asked DHL and they say they dont even get any information about who the sender is. absolute madness. what kind of delivery company can fail at the most basic aspect of the delivery process.

Did not notify us that they would be changing the time of pick up, terrible.Took a morning off work.

0 stars
is, without a doubt, the worst shipping company I have ever dealt with.

I shipped a 12 kg box containing my personal belongings, clothing, shoes, and bags from Bali to Ireland after moving home from Australia. My luggage was already overweight, and I had paid excessive baggage fees at the airport, so I decided to use DHL to avoid paying even more.

When I visited the DHL office in Bali, I was told that Express shipping was the only service available and that my parcel would arrive within 3–5 days. Because of this, I was happy to pay €331 for what I believed would be a fast, reliable service.

Instead, my shipment took 22 days to arrive.

I spent over an hour in the DHL office carefully completing all of the required customs paperwork, only to be contacted three days later and told I had been given the wrong forms and needed to complete everything again. I did exactly what was asked, yet my parcel still went nowhere.

After returning home, my tracking barely updated. I phoned DHL every single weekday for over a week trying to find out what was happening. Every day I was told the exact same thing—that my parcel was “going through customs,” would be cleared shortly, and that I should expect delivery the following day. This never happened. I was repeatedly given false expectations and inaccurate information.

When I submitted a formal complaint, DHL acknowledged that this was “a very rare case” and apologised for what had happened. However, despite admitting that my experience was far from normal, they still refused to offer any form of refund or compensation.

Finally, after 21 days, I received a customs payment request. I paid the charge immediately, and my parcel was delivered the very next day. Throughout the entire process, DHL continually blamed customs for the delay, yet their own communication was inconsistent, misleading, and incredibly unhelpful.

What disappointed me most wasn’t just the delay—it was the poor customer service. I was repeatedly told things that turned out to be untrue, given no clear updates, and shown very little empathy despite paying a premium price for an express service that took over three weeks.

I paid €331 for a service advertised as taking 3–5 days. Receiving my parcel 22 days later is simply unacceptable. DHL has completely lost my trust, and I will never use them again. I would strongly encourage anyone considering DHL to look at other shipping companies before trusting them with an important shipment.

I received a notification at 8:00 AM confirming that my package would be delivered that day. Based on that, I cancelled all of my appointments and stayed home waiting for the delivery.

At 5:14 PM, I received a message claiming that a delivery attempt had been made and that nobody was home. This is simply false. Nobody rang the doorbell, nobody called me, and nobody made any attempt to contact me.

I then contacted customer service, which was completely unhelpful and offered no solution. I tried to reschedule the delivery, but now I have to reorganize my schedule all over again because of DHL's failure to perform the service they promised.

Marking a delivery as "recipient not at home" without making any real attempt to deliver is unacceptable. I wasted an entire day waiting for a package that was never even brought to my door.

This has been an extremely frustrating experience and reflects very poorly on DHL's reliability and customer service.

Incompetent service
Professional delivery service unable to read Eircodes. Suitcase sent from Perth, Australia to Dublin. Arrives on time to Dublin but DHL unable to read an Eircode and deliver to the correct address in Dublin. No point in contacting their customer service department - You get no satisfactory replay. Only excuse human error!!! Why are most of their reviews 1 star ?? Embarrassing for a professional delivery company.

A simple product exchange takes about a month?!I am extremely disappointed with DHL's service within the EU. They are shipping slower than a snail, which is absolutely ridiculous in this day and age. I am currently trying to return a defective product, and due to their incredibly slow pace, I have to wait weeks just for the package to arrive.
.Unfortunately, I had no choice but to use them because the online store provided a prepaid DHL return label. One thing is certain: I will never shop at an online store that uses DHL for shipping ever again.

Every single time an order is delivered with DHL there is an issue and it's late, always blames the customer - called no answer, no one home etc.. despite taking time off work to sign for important deliveries. No response from help centre. This is 4/4 on delivery issues this year.

Had my package for 4 days at their Irish depot before they sent it out for delivery a full day after they were supposed to deliver it. Now I'm stuck at home waiting for their delayed delivery. Extremely poor service.

I just had a "customer service" agent shout down the phone at me about my item. First he took the tracking number down wrong, then shouted it back to me, then repeadedly shouted down the phone at me about contacting the seller, which I told him I had done. Sounded like the guy was sitting outside on his phone. What a joke of a company.

Worst experience ever. Sent very important document with them. I was told 3 days it would be delivered. 11 days and the stress it caused. Never ever again

Had my package for 3 days at their Irish depot before they sent it out for delivery a full day after they were supposed to deliver it. Now I'm stuck at home waiting for their delayed delivery. Extremely poor service.

DHL were supposed to get a signed delivery whilst delivering my package which was very expensive sports equipment however the driver thought it acceptable to throw it over my gate ! Didn’t even bother to ring the doorbell or knock just left it there and drove off. Got a call from “John” in the complaints department who said “sorry about that” and left it at that. Got quite rude on the phone when asked is all your going to offer is a “sorry” no refund of delivery etc. I’d think twice if any business are thinking of using DHL to deliver their goods as they think it’s grand to throw delicate and expensive items over a gate!

Another failed delivery and no communication. Shocking customer care from this incompetent outfit.

dhl drlievered my boccia ball which was missing from theset i ordered