CHRONEXT Reviews 

I can state with full confidence that I had a great experience with Chronext, The service was impeccable and the communication was swift and very correct. The watch I ordered on a Sunday was delivered on Thursday. The watch is to full satisfaction and very nice packed with the certificate and box as well as a proper cleaning cloth. I would immediately buy my watch again here.

This company is a complete fraud and a financial trap. All their positive reviews on Trustpilot are cheap, fake padding to hide their insolvency and keep fooling people. The reality is simple: they take your valuable items, sell them, and then simply wash their hands, hiding behind bankruptcy procedures while support gives you the silent treatment.

My personal experience (Order ID: SR138264095): I handed over my Tag Heuer Aquaracer watch to them on consignment. The watch was successfully sold by them for €2,100, and my legally agreed payout amount was €1,512. And what is the result? Neither money nor the watch.
They simply blocked payouts, pointing to internal issues and the restructuring of their old legal entity (CHRONEXT Service Germany GmbH), while continuing to feed clients empty excuses and shifting responsibility to automated bots. Their customer support consists of heartless automated replies and satisfaction surveys while you are trying to get back thousands of your hard-earned euros.

Do not fall for their sleek website and paid positive comments! If you send them your item, you will lose both your property and your money. Stay away from this company, they are thieves in corporate suits.

Very disappointing experience with CHRONEXT – poor communication and a lot of stress

This happened some time ago, but I still feel that my experience should be shared. It involved an expensive Rolex and, based on my experience, I believe other customers should be aware of what happened.

I originally placed my Rolex Datejust Oysterquartz with CHRONEXT on consignment for them to sell. From the beginning, communication was already difficult. I often had to chase them myself for updates and information. At the time, I tried to be patient and let it go, but looking back, there were simply too many situations where I had to follow up myself.

At one point, there was a customer who was interested in buying my watch, so I expected the sale to move forward.

I was later informed that CHRONEXT had sent my watch to Rolex for service, without informing me beforehand. I was then told that the estimated service time was 4–6 months.

CHRONEXT also told me that the interested customer was willing to wait and that the sale should be finalized once the watch returned from Rolex.

The long waiting period itself was frustrating, but what bothered me most was the communication. I repeatedly had to contact CHRONEXT myself to find out what was happening with my own watch. There were long periods without updates or clear information.

At one point, I decided that I wanted my watch back because, after everything that had happened, I no longer felt comfortable continuing the process. The Rolex service appraisal was therefore declined because I wanted my watch returned.

I was then told that my watch would be returned “pretty soon”. However, after 19 days without any further update, confirmation or tracking information, I had to contact CHRONEXT again to ask when my watch would actually be returned.

Eventually, I took my watch back from consignment and later sold it myself at a loss.

There was also another issue that I discovered after receiving the watch back. I want to be fair about this: I did not check the serial number carefully enough immediately after receiving the watch, because I simply did not expect a professional polishing service to affect the serial number in this way.

When I later checked it properly, I noticed that the serial number had been largely polished away. I still have clear photographs from before the polishing showing that the serial number was fully visible, as well as photographs from afterwards.

I reported this to CHRONEXT and provided the requested evidence. I first raised the issue on December 1st and followed up several times. On January 19th, I received a response saying that someone would look into the case and get back to me. I followed up again on February 1st, but after that I never received a further response or resolution.

To be fair, the employees I spoke to on the phone were generally friendly and tried to help. Unfortunately, they were often unable to provide a solution or meaningful information.

I know this happened some time ago, but I still believe it is worth sharing. I have kept the emails, photographs and correspondence documenting what happened.

Based on my experience, I personally would not use CHRONEXT again for an expensive watch, whether for consignment or servicing. I would advise other watch owners to document everything carefully before handing over a valuable watch and to think carefully before using CHRONEXT.

The complete process was very fast. The support team replied very quickly to all my questions and requests, including additional detailed pictures. shipment was very fast. They made sure everything is carefully taken care of in order to receive the goods in the requested timeline. It was a very nice experience. I fully recommend them.❤️

Extreme exact and lovely customer support. Rolex 120k

I must say that when I started reading the comments about Chronext after my purchase, I became alarmed. However, none of what has been reported applied in my case. I paid for my watch and after the payment went through their escrow, the watch was released and dispatched to me. I contacted several times their Customer Service and they were always polite, helpful and came back to me with the information they had at hand.
I am extremely happy with my purchase and I cannot thank the team enough for their support and patience.

Sent them my watch to sell on consignment, have been forced to prod them to get vague answers. Timelines not kept. I gather they are up to no good. Is it a flat out scam? Never again.

My experience with CHRONEXT has been extremely disappointing.
I paid for a watch by bank transfer on 9 April 2026, and CHRONEXT confirmed receipt of my payment on 11 April 2026.
After waiting for months without receiving the watch, I cancelled my order. Despite acknowledging my cancellation and requesting my IBAN for the refund, the company has still not returned my money.
It has now been more than four months since my payment. I have received neither the watch nor my refund.
I have contacted CHRONEXT many times. Every time I receive polite apologies and assurances that my case has been "forwarded to the accounting department" or "escalated internally." However, no one provides a refund date, proof that the payment has been processed, or any concrete solution.
Internal issues such as changes to systems or accounting departments are not the customer's responsibility. They do not justify withholding a customer's money for months.
Based on my experience, CHRONEXT has failed to fulfill its contractual obligations and has repeatedly failed to deliver on its promises.
Unfortunately, I cannot recommend this company. I hope no other customer has to go through the same experience.
I have now referred this matter to the European Consumer Centre for assistance in recovering my money

Exceptional effort and commitment. Great customer service and personal care.

Beware, Chronext is running away with the money. I had the same experience like the others: my watch was successfully sold several months ago and Chronext is not paying what they owe me.

WATCH OUT! CHRONEXT ARE THIEFS.

See this video on YouTube about CHRONEXT:

'Zockt dieser Uhrenhändler seine Kunden Ab? | CHRONEXT'

I'm still waiting for over more then 6 months on my payment of 10.000 euro!!

Fake promises. Don't do business with CHRONEXT!!!!

Update 13 July 2026.
Still no payment received from Chronext. They are jocking each time I send an email or call them.
Still same answer but same result. No payment of my sold watci hope that no one will give them a watch to sell or to buy.
UNTRUSTED company.

Hello everyone, I am facing the same issues as many of you. Chronext doesn’t pay my watch. This is outrageous, they sell something that belongs to us, take the money and don’t pay us. This is fraud.
We should start together a legal action against Chronext.
How can we act legally together against Chronext?
26 may 2026 still no payment received, the call center always finds an excuse me, they are joking.
No watch, no money.
Do not trust Chronext, avoid sending them your watch for sales.
What about acting legally all together against Chronext for not paying???

My watch was sold by Chronext in Sep 2025 with out informing me. After multiple follow up and calls , they disclosed in April 2026 that watch had been sold in Sep 2025 and I am following up and no payment yet. I am told there accounts team is very busy. I seriously think that they might be something they are not saying as this situation sounds very odd. To collect my payment, I am raising complaints. If they don’t budge then send a statutory demand. Be cautious.

My watch Panerai was sold Dec2025 and now we have May 2026 and I still awaiting the payment. I wrote every day emails and called several times and nobody gave me an answer when I will be paid. I will give that case to my lawyer and sue them.

They sold my watch in December 2025. It’s now May 2026, and I still haven’t received my payout. I call every week, yet no one ever calls me back. I’ve sent dozens of emails, and none of them have been answered. This is, without exaggeration, the worst customer service experience I’ve ever had.

I sent two watches to Chronext in Sept/Oct last year. One (SR940871362) sold on March 10, 2026—still no payment. For the second (SR461098352), I requested a return. Same story as others: ignored emails, empty promises from clueless support. I have now sent a formal legal notice via DHL Express to their Cologne office and will be filing a police report if not resolved by April 24. I trusted The Platform Group AG to fix this company, but I was clearly wrong. Avoid at all costs.

20 April UPDATE : I have been promised that someone will give me a call this week to sort things out. I will keep this updated.

28 April UPDATE : Obviously noone did call me back. Who would have thought that such a brand like Platform Group AG who bough out Chronext will tolerate such horrible custumer experience.

Everything went smoothly and the watch was just like how it was described on the website.

Chronext
Have sold my £7000 watch and still not paid me after 40 days, contract says 20 days. They are terribly hard to get hold of and when you do it’s all waffle and false promises. I am writing this to warn anybody contemplating selling a watch with them to not bother and find an alternative. They are criminals in a gilded cage.

I sold my watch and the payment was confirmed on Feb 25th. Since then, I have been ignored. I sent 5 emails to update my IBAN (the new one ends in 6486) but no one replies. Your phone support is "not available" and chat is always offline. I have been waiting for 22 days for my money. This is unacceptable. If I don't receive my payment today, I will report this to the European Consumer Centre (ECC) and my lawyer. RESOLVE TICKET #2093905 IMMEDIATELY.

Same story as reported by many other customers. Ordered a watch and paid it in full. Watch was not delivered within promised timeframe and a second timeframe I got from the service representative after the initial one passed. After asking customer service when the second timeframe had passed, they could not even state a delivery date - „we are checking with our partners“. I cancelled the order and I am now waiting for the refund, that I have not yet received after several reminders. I will escalate this matter to the American authorities (FTC) and hand it over as well to a German lawyer. This business operates highly questionable.