The Cotswold Company Reviews 

The guys were very polite, got on with the job. Quick and easy! Could not be happier. Ross and Gavin did a great job and were very helpful.

Very friendly and helpful service. Beautiful products.

we were kept informed of the progress of our order at all times. The delivery was on time and the two guys who delivered it, did so with respect and speed. They unpacked and built our units in the places that we wanted them, and pointed out a slight imperfection on one of the bedside cabinets. They explained our options and we chose a partial refund that was delt with swiftly by Cotswold. we had already bought 4 pieces of furniture from them before and we have not been let down now or in the past.

Delivery was on time and I was kept informed throughout by the delivery team during their journey to me.
A great pair Gary and Jake who were attentive and helpful in getting my purchase safely into my home.
This is my second purchase and I am impressed by the quality and price of the products from this Company.
I fully recommend them.

Mike Hallett

Everyone was very helpful without being too pushy. They left us to look at the product they answered all of our questions very quickly very directly. They helped us compare various products and made helpful suggestions leading us to a purchase.

Gary and Jake were fab, they delivered everything to the room we needed and were friendly and on time. Thank you!

Delivery was on time. Gary and Jake were polite and friendly. Problem free.
Thank you very much.

Only made a small purchase of a fruit bowl artichoke but the service was great and they liked my aftershave so even better !

Easy to order, arrived on time and great quality product.

A lovely lady helped me called Sylvia. She helped me make my selections by explaining the options. I was able to take my time picking the fabric and colour. Felt really comfortable and not pressurised. Able to schedule a convenient delivery period. Just can’t wait for the sofa to arrive more.

Absolutely horrible experience with this company. After repeated mistakes with the delivery dates and days of phone calls, texts and emails, my armchair finally arrived without the bolts needed to attach the legs.

While trying to move the unusable chair out of the way, I cut my hand on the exposed fittings. I then waited another ten days for the missing bolts only for Cotswold Company to send six copies of the small screws that were already attached to the legs. They sent completely the wrong parts.

I now have an unusable armchair lying in the middle of my living room and will apparently have to wait all over again. This has completely ruined the purchase for me. The entire experience has been stressful, frustrating and absolutely ridiculous. I will never buy from this company again.

The guy who delivered the furniture were very polite, made sure everything was unpacked and assembled properly. They even dealt with an issue I had with another item we had purchased. Would recommend the service to friends and family

Fast delivery and rug was exactly as described.

All the team in Chelmsford were very helpful and patient as we went through our decision-making process.
We were buying two sofas, two armchairs, and some sideboards so getting it right was important.
We'd definitely go into the store and get their advice and input. I work in retail, I would definately say they're a credit to their company.

I am extremely disappointed with The Cotswold Company and the way they have handled the problem with my Inglesham Whitewash Oak 6 Seater Trestle Dining Table.

Cotswold arranged for a third-party technician to inspect the table. During the visit, I was told that the issue was a manufacturing fault and related to moisture. Naturally, I expected Cotswold to stand behind the quality of their product and put the problem right.

Instead, Cotswold has now conveniently decided that the damage is “wear and tear” and therefore outside their manufacturing warranty. Their solution? Send me a link to their furniture care guides and effectively wash their hands of the problem.

What is the point of sending a technician to inspect a product if what the customer is told during that inspection is then apparently disregarded?

I find the whole experience incredibly frustrating. I bought from Cotswold because I expected a quality product backed by a reputable company. When something has gone wrong, however, the after-sales support has been dismissive and completely inadequate.

I have asked for a proper resolution. I also want to see the full technician’s report and a clear explanation of how an issue described to me as a manufacturing/moisture-related fault has somehow become ordinary “wear and tear.”

Based on my experience, I would strongly advise potential customers to think carefully before spending their money here. A warranty and premium customer service mean very little if, when a problem actually occurs, responsibility is simply rejected.

Absolutely unacceptable experience.

We had a fantastic experience at The Cotswold Company in Harrogate, thanks in large part to Liam. He was incredibly helpful, friendly and knowledgeable, and a great salesman without being at all pushy.
Liam really took the time to understand what we were looking for, offered helpful advice and went above and beyond to make sure we were looked after. His relaxed, professional approach made the whole experience enjoyable and completely stress-free.

He is a real credit to The Cotswold Company, and his excellent customer service deserves recognition. Highly recommended - thank you, Liam!

The delivery drivers, Ryan and Chris, were courteous and friendly, handled the assembly of the bookcase carefully, and cleared up afterwards – leaving no mess or cardboard. They also made sure that any questions were answered and told me who to contact if I had any issues. The whole experience was a pleasure, and I would not hesitate to recommend them.

As described. Quick to deliver. No damage

We’ve had several pieces of furniture recently and they’re such good quality and easy to put together.
Delivery service is excellent. Fast, informed of a 3 hour slot the night before and great staff delivering. Worth every Penny!

The staff is very warmth & helpful and very easy to communication because I’m deaf with good lipreading.