Mohammed shuvo

I am extremely disappointed with The Cotswold Company and the way they have handled the problem with my Inglesham Whitewash Oak 6 Seater Trestle Dining Table.

Cotswold arranged for a third-party technician to inspect the table. During the visit, I was told that the issue was a manufacturing fault and related to moisture. Naturally, I expected Cotswold to stand behind the quality of their product and put the problem right.

Instead, Cotswold has now conveniently decided that the damage is “wear and tear” and therefore outside their manufacturing warranty. Their solution? Send me a link to their furniture care guides and effectively wash their hands of the problem.

What is the point of sending a technician to inspect a product if what the customer is told during that inspection is then apparently disregarded?

I find the whole experience incredibly frustrating. I bought from Cotswold because I expected a quality product backed by a reputable company. When something has gone wrong, however, the after-sales support has been dismissive and completely inadequate.

I have asked for a proper resolution. I also want to see the full technician’s report and a clear explanation of how an issue described to me as a manufacturing/moisture-related fault has somehow become ordinary “wear and tear.”

Based on my experience, I would strongly advise potential customers to think carefully before spending their money here. A warranty and premium customer service mean very little if, when a problem actually occurs, responsibility is simply rejected.

Absolutely unacceptable experience.

Order number 6141141