Boots Hearingcare Reviews 

18,152
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,962 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being very knowledgeable, friendly, and taking the time to explain all available options clearly during visits. People are exceptionally happy with the thorough hearing tests and the practical ability to test devices before making a final commitment. Some reviewers were not happy with product reliability, noting occasional equipment faults or receiving the wrong items. A few consumers also mentioned frustrating difficulties regarding appointment scheduling, communication errors, and unhelpful staff interactions during their visits. Others experienced situations where appointments were poorly managed or staff lacked the necessary equipment and knowledge to assist properly.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting that audiologists are friendly,... See more

Product

Users describe positive interactions with product options, highlighting thorough testing, clear pricing... See more

User experience

Customers expressed great satisfaction regarding their user experience, highlighting thorough and clearly... See more

Customer service

Clients share positive opinions on customer service, highlighting that reviewers felt put at ease by helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the initial consultation to the follow-up appointments, we cannot fault any part of the service. We started with Erik, and were a little concerned when we were greeted by Rachel on our third visi... See more

Rated 5 out of 5 stars

Excellent, professional service without the hard sale. A thorough test and conversation took place before I was allowed to leave the store with a pair of demonstration hearing aids. I was allowed to w... See more

Rated 5 out of 5 stars

The audiologist was very clear about how the tests work and what we could hope to achieve. After completing tests and listening to my needs/problems with hearing, he recommended a couple of solutions... See more

Rated 5 out of 5 stars

I have been to other hearing places previously but Boots, to me, was the best by far. The audiologist explained everything and took her time. She made me feel at ease and confident that my hearing wou... See more


Company details

  1. Hearing Aid Store
  2. also in
  3. Audiologist
  4. Deaf Service
  5. Hearing Aid Repair Service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

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4.7

All reviews

(18,152)

2,908 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy ears

Helen the Audiologist was very helpful and informative which made the whole process from hearing tests to purchase seamless.

October 29, 2026
Rated 5 out of 5 stars

Was very impressed with the service I…

Was very impressed with the service I received. Phil and his trainee Elsie spent an hour doing my hearing test and explaining everything very clearly to me. I have not used Boots before but I will certainly use them in the future it was a far superior experience to my previous hearing tests

October 28, 2026
Rated 5 out of 5 stars

I met with the audiologist in Milton Keynes

I met with the audiologist, Priya, last week and found her to extremely helpful, friendly and knowledgeable. She helped me understand my hearing aids capabilities further and suggested some ear oil that would help me with me with an ear problem i experince, even coming downstairs to the pharmacy to show me the appropriate ear treatment i could use. Really felt looked after by an experienced person.

October 29, 2026
Unprompted review
Rated 5 out of 5 stars

The best by far.

I have been to other hearing places previously but Boots, to me, was the best by far. The audiologist explained everything and took her time. She made me feel at ease and confident that my hearing would improve once I had the hearing aids that suited my hearing problems best.

September 18, 2026
Rated 5 out of 5 stars

My experience with Boots hearing care…

My experience with Boots hearing care in Chippenham was excellent. I've struggled with ear issues for years and been brushed off by doctors so many times, so I went into my hearing test feeling quite nervous and apprehensive.
The audiologist, Millie McNeil made me feel very comfortable, understood my worries and actually provided me with answers and caught potential issues many doctors have missed. She took the time to explain things thoroughly and answered all my questions without making me feel rushed.
Overall, a super friendly and great experience.
Would definitely recommend!

October 1, 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful

Dreadful. Been a customer for many years but given up as you cant book appointments online and no-one answers the phone! Raised it with them a year ago but still the same.

October 31, 2026
Unprompted review
Boots Hearingcare logo

Reply from Boots Hearingcare

Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team

Rated 5 out of 5 stars

Your audiologist was excellent

Your audiologist was friendly, reassuring and knowledgeable. Every step was explained fully and clearly including the tests and results. I was able to try the hearing aids in store (fully programmed to my hearing requirements)before making my final decision to purchase. Although a bit pricier then elsewher my final decision was influenced by the insurance and aftercare packages you were able to offer. All these factors were important to me as a first time user of hearing aids.

October 28, 2026

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