From the initial consultation to the follow-up appointments, we cannot fault any part of the service. We started with Erik, and were a little concerned when we were greeted by Rachel on our third visi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent, professional service without the hard sale. A thorough test and conversation took place before I was allowed to leave the store with a pair of demonstration hearing aids. I was allowed to w... See more
The audiologist was very clear about how the tests work and what we could hope to achieve. After completing tests and listening to my needs/problems with hearing, he recommended a couple of solutions... See more
I have been to other hearing places previously but Boots, to me, was the best by far. The audiologist explained everything and took her time. She made me feel at ease and confident that my hearing wou... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
21 Trinity Square, LL30 2RH, Llandudno, United Kingdom
- 0345 270 1600
- info@bootshearingcare.co.uk
- www.bootshearingcare.com
4.7
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overall Excellence!
Helen was very friendly, courteous, and helpful. She explained everything when conducting the full hearing test, and afterwards too, and answered all my questions, very fully and clearly. Helen, therefore, made it easy for me to decide which hearing aids were exactly the right ones for me. Overall, she was, and so the entire experience was, truly easy, productive, and excellent! :-)
November 2, 2026
Great service
October 29, 2026
An excellent experience at Boots…
An excellent experience at Boots Huntingdon. I am very please with my new hearing aids. Ravi clearly explained what to expect during the hearing test and explained the different types of hearing aids available and what to expect from each type. There was no pressure at any time during the process. Your are invited back for a check up about 4 weeks after having your hearing aids fitted to make sure everything is ok.
November 2, 2026
Unprompted review
Really good service
Really good service. Jut wish there was weekend appointments in bridgend or later appointments in the week.
October 3, 2026
The audiologist was very knowledgeable
The audiologist was very knowledgeable, completed a very thorough assessment, and gave cogent concise and appropriate advice.
October 8, 2026
Amazing
All I can say here is amazing
Anyone who is having issues with their hearing really really needs to go to BOOTS. Mohammed in Cleveleys BOOTS was fantastic and I cannot praise him enough. I have been really depressed with my hearing and waiting for the NHS appointments which is ridiculous so I ended up going private and I would do this over again and also recommend others
I feel like I have my life back in a sense as I felt like my ears had t popped from coming off a plane or even my hearing was like my head was under water but I can now hear my peers and surroundings. A massive 5 star review
Thank you Mohammed @BOOTS
October 29, 2026
Hearing test…
very helpful member of staff doing the hearing test, she also booked an ear wax removal appointment for my partner at Specsavers. Good to know we have a follow up appointment this week to discuss how my partner is getting on with his hearing aids and to adjust them if necessary.
October 16, 2026
Very thorough ear test.Very pleasant…
Very thorough ear test.Very pleasant assistant. Had my second visit which was very helpful. I can visit anytime if I have any problem's so I feel safe if problems should occur.Gill Gorle.
October 20, 2026
From the very first hearing test to the…
From the very first hearing test to the fitting everything was very smooth
October 25, 2026
Boots care about your hearing
The young lady was very professional,she inspired confidence with her knowledge and her manner. I think Aysha was her name and she made the quite daunting issue of hearing loss much less worrying by explaining the after care and yearly service provided by Boots Hearing Care.
October 31, 2026
The audiologist explained everything…
The audiologist explained everything clearly and answered my questions thoroughly.
October 24, 2026
I need more time with the hearing aids…
I need more time with the hearing aids before I can make asensible comment. Regards, David Mullin
October 20, 2026
Very good service and advice from Andy.
October 31, 2026
The hearing check to the fitting all…
The hearing check to the fitting all went well with the audiologist very efficient and helpful. I am yet to decide if the investment is justified over my NHS hearing aids
October 24, 2026
Excellent service
Betty at the Braehead store was fabulous with my elderly mum. Very patient and took time to explain everything to her
October 31, 2026
The member of staff was so knowlegeable…
The member of staff was so knowlegeable and helpful and explained things well . She was extremely pleasant too
October 24, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.