Easy to renew online. However I had to call AXA as I had paid my annual fee but online was showing I hadn’t. They did resolve the issue efficiently. There was, and still is, a notification on my porta... See more
Company replied
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Review summary
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Reviews shaping this summary
I was doing change of address which i cldnt do on line. They dealt with it quickly, efficiently without asking too many invasive, unnecessary questions. Many companies pry in details to sell onto othe... See more
Company replied
I returned to AXA when looking to renew my car insurance on a comparison site. I've been happy with AXA for years, I like the way they operate and service they provide. I've got my business, commerc... See more
Company replied
The issues I had were sorted out on the phone the person I spoke to was very helpful. What could more clear on the web site is how car cover works with regards to vehicle reg change from private p... See more
Company replied
Company details
- Insurance Agency
- Auto Insurance Agency
- Business Insurance Company
- Home Insurance Agency
- Insurance Company
- Landlord Insurance Company
- Travel Insurance Company
About AXA UK Car and Home
Written by the company
Welcome!
AXA offers 5-star Defaqto rated car and home insurance, health and life insurance, plus cover for businesses, landlords and vans.
We believe that your insurer should make life easier whether you need to claim or not.
Get a quoteContact info
United Kingdom
- www.axa.co.uk
4.4
Excellent
30K reviews
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Easy access to account online
Easy to access my account online and make necessary changes. Pleased with quick calculation of additional premium and ease of payment.
September 4, 2026
Reply from AXA UK Car and Home
Hello Barry
Thanks for taking the time to leave us a review.
We love to see feedback like yours around making quick changes - thanks for letting us know.
Rasheed
AXA Customer Service Team
Friendly service
Friendly service, just wish there was an easier way on telephone to speak to right department as found it confusing. But customer care great.
August 28, 2026
Reply from AXA UK Car and Home
Hi Paul,
I'm sorry to see you've not had a fully positive experience so far and I'd really like to help change this.
Each of our departments have unique phone numbers, which can be checked by accessing your Policy Schedule.
That said, it's great to hear that then you spoke to our Renewals Team, you got really great service.
If you still need help or want to get in touch, head to our Help Hub within your account.
Thanks,
Rasheed
AXA Customer Service Team
Very simple and logical process
Very simple and logical process, with options being clear.
Also, when I have telephoned to update on a health situation, staff have been incredibly helpful and friendly. Have had insurance with the company a number of years, as not only competitive, but friendly and helpful staff too. Thank you!
September 3, 2026
Reply from AXA UK Car and Home
Hi.
We're so pleased to hear that you find our processes clear and logical. It's wonderful to know that our staff have been incredibly helpful and friendly when you've contacted us.
We truly appreciate your loyalty and kind words about our team.
Have a good day.
Lindsay
AXA Customer Service Team
Unable to add driver or explain why not…
Unable to add driver or explain why not - or offer any solution other than terminating policy and taking out a new one
August 28, 2026
Reply from AXA UK Car and Home
Hi Jonathan,
We regret the difficulty you faced trying to add a driver and the proposed solution. I can see that you have called and our agent has confirmed the process and the next actions.
Take care.
Lindsay
AXA Customer Service Team
Reply from AXA UK Car and Home
Hi Mr Ashton,
Thanks for your feedback. We're delighted to hear that you found our service to be quick and efficient.
We appreciate you taking the time to share your positive experience.
Have a good day.
Lindsay
AXA Customer Service Team
My online account is easy to access and…
My online account is easy to access and manage. I had a query which was answered quickly and pleasantly by the UK call centre and i was able to update online with no fee.
August 27, 2026
Reply from AXA UK Car and Home
Hi Liz,
It's wonderful to hear that you found your online account easy to access and manage. We're also delighted that our team was able to quickly and pleasantly resolve your query, and that you could make updates online without any fees.
Have a good day.
Lindsay
AXA Customer Service Team
Easy to change vehicles
Able to change my insurance on a Sunday afternoon after 4 pm with little fuss. Newer car, more expensive but my additional premium was less than £10. Very pleased!😁
August 30, 2026
Reply from AXA UK Car and Home
Hi.
We're thrilled to hear how smoothly you were able to update your insurance, even on a Sunday afternoon! It's fantastic that the additional premium for your newer car was so minimal.
We appreciate your positive feedback!
Lindsay
AXA Customer Service Team
Reply from AXA UK Car and Home
Hi Paul
We're so pleased to hear that you found our apps easy to use and that you experienced good service.
Thank you for sharing your positive feedback with us!
Lindsay
AXA Customer Service Team
very straight to deal with/ no ifs or…
very straight to deal with/ no ifs or butts done in no time at all
September 2, 2026
Reply from AXA UK Car and Home
Hi Willamina
We're truly happy to hear that your experience with us was straightforward and efficient.
We appreciate your positive feedback!
Lindsay
AXA Customer Service Team
AXA has refused to accept my proof of…
AXA has refused to accept my proof of no claims discount. I uploaded the policy document from my previous insurer clearly stating the amount of no claims discount I had and they have refused to accept it and I don't understand why
September 3, 2026
Reply from AXA UK Car and Home
Hi Peter.
Thank you for your feedback. I am sorry that we have not been able to accept your proof of No Claims Discount.
I have sent you an email explaining the situation, please look out for this and reply back accordingly.
Take care.
Lindsay
AXA Customer Service Team
Very helpful young lady talked me…
Very helpful young lady talked me through the options.
August 26, 2026
Reply from AXA UK Car and Home
Hi Ian
Thank you for taking the time to share your positive experience.
We're delighted to hear that our team member was so helpful in guiding you through your options.
Have a good day.
Lindsay.
AXA Customer Service Team
Easy to use and a good price.
Easy to use and a good price.
The company have a user friendly website and the process was simple enough. Thanks
August 30, 2026
Reply from AXA UK Car and Home
Hi.
We're so pleased to hear that you found our website easy to use.
It's wonderful to know you had such a positive experience with us.
Thank you for your kind feedback!
Lindsay
AXA Customer Service Team
I booked through internet and found the…
I booked through internet and found the experience very easy and straightforward to complete.
August 31, 2026
Reply from AXA UK Car and Home
Hi Mary.
Thank you for your wonderful feedback!
We are delighted to hear that you found the online booking experience easy to follow.
Have a lovely day.
Lindsay
AXA Customer Service Team
Easy to changing vehicle on line.
August 28, 2026
Reply from AXA UK Car and Home
Hi David.
We're happy to hear that changing your vehicle online was an easy process for you. We appreciate your positive feedback!
Lindsay
AXA Customer Service Team
I am happy to give 5stars been very…
I am happy to give 5stars been very happy with the service and help given to me.
September 3, 2026
Reply from AXA UK Car and Home
Hi Lee.
We are so happy to hear that you've been very pleased with the service and help you received.
Thank you for your wonderful 5-star review!
Lindsay
AXA Customer Service Team
I swapped cars without issues but…
I swapped cars (current for a new one) without issues online easily and fast, but when I needed to extend the insurance of my current car for a month (while I sell as initial sale fell through) the computer said no (!?)and they weren’t able to explain the reason so I was left with no insurance to find a temporary insurance company. The current car is insured here now, so I don’t understand why, most inconvenient and not customer friendly. The person on the phone was courteous so no issue with staff, but find ridiculous that they will not insure a car currently under their insurance for an extra month.
September 3, 2026
Reply from AXA UK Car and Home
Hi.
We appreciate you sharing your experience. We understand your frustration regarding the difficulty in extending your car's insurance for an additional month, especially since it was already insured with us.
I have sent you an email with a further explanation. Please look out for this.
Take care.
Lindsay
AXA Customer Service Team
Reply from AXA UK Car and Home
Hi Chris.
We're so glad to hear that you found our process straightforward and easy to use.
Your positive feedback is greatly appreciated by our team.
Lindsay
AXA Customer Service Team
The experience I’ve
The experience I’ve had with AXA insurance has always been very positive and professional,l was treated in a friendly manner and my claim was sorted out in a very reasonable time frame and any problems were dealt with efficiently,
December 22, 2025
Reply from AXA UK Car and Home
Hi David.
We're so pleased to hear about your positive experience with us. It's wonderful to know that your claim was handled efficiently and that you felt well-treated throughout the process.
We appreciate you sharing your feedback.
Lindsay
AXA Customer Service Team
A simple easy process
September 2, 2026
Reply from AXA UK Car and Home
Hi Robert.
We are so glad to hear that you found the process to be straightforward and easy to complete.
Thank you for sharing your positive feedback!
Lindsay
AXA Customer Service Team
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